A short while ago, the sills on my ML filled up with water which overflowed into the battery dept corroding a SAM. The SAM was replaced with MB giving 36% discount on parts and labour as a goodwill gesture. Afterwards the passenger's side mirror stopped dipping when reverse was engaged. I mentioned this to the dealer who said it was probably due to programming
and to leave the ML in. The understanding was the re-programming was free.
When I called to collect, I was told that they had spent between 4.5 and 5 hours identifying the problem (as re-programming didn't work) and that a part was needed. They have ordered this from MB on a sale or return basis. If I am charged for all the labour and the part, I reckon I could end up with the most expensive dipping mirror in the UK. I had no idea that 'fixing' would become a saga as the mirror dipping or not is not something I would lose sleep over. I am of the view that this has all arisen in the first place because of a manufacturing defect. Where do you think I stand? Please don't tell me 'up the creek' !
and to leave the ML in. The understanding was the re-programming was free.
When I called to collect, I was told that they had spent between 4.5 and 5 hours identifying the problem (as re-programming didn't work) and that a part was needed. They have ordered this from MB on a sale or return basis. If I am charged for all the labour and the part, I reckon I could end up with the most expensive dipping mirror in the UK. I had no idea that 'fixing' would become a saga as the mirror dipping or not is not something I would lose sleep over. I am of the view that this has all arisen in the first place because of a manufacturing defect. Where do you think I stand? Please don't tell me 'up the creek' !