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B Class gearbox issue

Discussion in 'General Discussion' started by ronsterchan, Dec 31, 2016.

  1. ronsterchan

    ronsterchan New Member

    Messages:
    1
    Joined:
    Dec 31, 2016
    Car:
    C350e Estate
    Took my wife's B180 out yesterday and suddenly had a gearbox issue on the motorway. It flashed up a message saying something like reverse gear not available and should go to the workshop, even though we were driving at speed at the time. Then I noticed it was only using 2nd, 4th and 6th gears. Very strange and very scary on the motorway.

    We were closer to our normal service centre than home, so we drove it straight there. When we got into the car park, sure enough, car would not go into reverse.

    However, after about 15 mins when the man came to try, it just worked, so perhaps car needed some kind of reset. However we decided to have it checked out as it was quite a scary experience.

    Car was just over 3 years by 30 days, so was just out of warranty, but not high mileage. They charged me £275 to run some tests and "update" the software :crazy:

    From my understanding, if there is a software "update" available there's probably known problems, if that is the case, should I be charged? He also confirmed that there was no mechanical failure!

    Has anyone else had similar problem? Is there someone at Mercedes UK I can complain to and perhaps get my money back?
     
  2. HumberMart

    HumberMart Hardcore MB Enthusiast

    Messages:
    443
    Joined:
    Jan 1, 2010
    Location:
    North Lincolnshire
    Car:
    CL500 4.7 twin turbo
    Yes, we had the same problem in my wife's B180 when driving through France nearly 3 years ago. The car was less than 2 years old, one of the first with the new DCT.

    We were driving through the night in poor weather so I limped on to our destination rather than call a rescue.

    In the morning the car had reset and never misbehaved again on the trip.

    We took it into the dealer in return, for the software update.

    In your circumstances I'd also be well annoyed and expect it free of charge.
     
  3. WG M-B

    WG M-B Auhorised Forum Sponsor Authorised Forum Sponsor

    Messages:
    1,892
    Joined:
    May 26, 2011
    Location:
    N/W london
    Car:
    C63 Wagon in black
    Yes the software is probably all that's wrong.
    We had one 2 days before Christmas break.
    After update it was a completely different drive
     
  4. Pontoneer

    Pontoneer Hardcore MB Enthusiast

    Messages:
    10,451
    Joined:
    Aug 19, 2002
    Location:
    Ayrshire
    Car:
    '93 190E 2.3LE W201 ; '93 300SL-24 R129
    Assuming the car has always been dealer serviced and done on time , I'd be inclined to complain first to the dealership , and if no joy there , to MBUK customer relations suggesting that this is a known issue and a bit of goodwill would not go amazing amiss .
     

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