Recent content by swift1

Hi All, Picked up the car this afternoon, they didn't have the letter ready so he went of to write one there and then. The letter does say that the spark plug snapped in cylinder 2 and the head had to be removed and sent to a specialist, that the thread was completely unaffected and has not...

Guys, I would like to thank and praise everybody here for all their useful and knowledgeable contributions. You have given me the knowledge and confidence to ask detailed questions to the SM, for which I was simply in no position to do the first time the SM told me about this problem and...

Update from the SM: rang this morning (9.30am), again said he was busy and will ring back, he rang back 30mins later, had a long 20min chat. So heres what has happened: They have taken the head off and sent it to a specialist to have the plug removed. Apparently, they were able to wind...

Thanks to the good people on this forum and the knowledge you have imparted, I've gone from being clueless and accepting carte blanch everything the SM tells me, to now I'm in a position where I can really question what is going on. It does appear that the TIME-SERT is a better repair than...

tried to give the service manager a call to get a progress update and what method they're employing to fix things, the receptionist said he was "busy" and would call me back later, well they're now closed so guess I'll have to ring again in the morning. Is that right, if they are using a...

Hi All, Thanks all for a great and quick response. It does appear from what you guys are saying that this a mistake that can only really happen if one is being extremely careless and reckless - given the sky high labour charges this only makes a mockery of the service. I don't know...

Hi folks, would like to get your thoughts and whether I need to worry! My mother has recently bought an A170SE Auto on a 55 plate (W169) and was due a service. Booked the service at the local MB dealer (had a bad experience with local indy on my own car thought I'd play safe and go with...