Just wondering if anyone has had any success with this situation…..
Scenario
Car develops noise coming from engine area – car is under warranty.
To replicate noise, drive car for a few miles, stop and park and wait – noise starts 100% of the time.
Car goes to dealer to have this noise investigated – they cannot replicate noise.
Noise continues and car goes back to dealer a further 6 times – each time they cannot replicate.
Dealer is told the component making the noise is the AC compressor and please investigate.
Dealer does not examine AC compressor for faults as it is “Not part of our diagnostic tests”
Car now out of warranty.
Take car to local garage. Tell them above scenario and ask them to investigate.
Local garage replicates noise first time and confirms AC compressor has faulty solenoid valve.
Local garage replaces AC compressor and charges for the part and their time.
Fault now fixed.
Question is this….
Has anyone in a similar situation managed to recover their costs from MB given that the dealer was incapable of finding and fixing the fault while the car was under warranty? They were given all possible information and as much help as possible and told which part was faulty yet despite 6 attempts they didn’t manage to fix the problem.
Any advice from someone who has been in a similar situation would be appreciated.
Scenario
Car develops noise coming from engine area – car is under warranty.
To replicate noise, drive car for a few miles, stop and park and wait – noise starts 100% of the time.
Car goes to dealer to have this noise investigated – they cannot replicate noise.
Noise continues and car goes back to dealer a further 6 times – each time they cannot replicate.
Dealer is told the component making the noise is the AC compressor and please investigate.
Dealer does not examine AC compressor for faults as it is “Not part of our diagnostic tests”
Car now out of warranty.
Take car to local garage. Tell them above scenario and ask them to investigate.
Local garage replicates noise first time and confirms AC compressor has faulty solenoid valve.
Local garage replaces AC compressor and charges for the part and their time.
Fault now fixed.
Question is this….
Has anyone in a similar situation managed to recover their costs from MB given that the dealer was incapable of finding and fixing the fault while the car was under warranty? They were given all possible information and as much help as possible and told which part was faulty yet despite 6 attempts they didn’t manage to fix the problem.
Any advice from someone who has been in a similar situation would be appreciated.