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Ride Height following springs changed

FenTiger

New Member
Joined
Jun 2, 2023
Messages
10
Location
Cheshire UK
Car
W212 E220 CDI
Last year the rear subframe on my W212 E220 was changed under warranty by a main dealer , the pre work recorded three springs were broken and two brake pipes were corroded. I had the springs and pipes changed the cost was £1200.
Since then there is a marked difference between the front and rear wheel arch to tyre top, it non existent at the front, people have commented the car sits lower at the front, I had to take the car back due the rear subframe wasn't fitted correctly and i was told the springs will eventually bed in, They haven't.

Yesterday i took the car to another main dealer who had told me the wrong springs were fitted, ( i have checked the code being green green brown brown ) these are correct, Then they contradicted themselves by saying its down to the MacPherson strut, if you had broken springs then the car would settle further down on the strut and that is possibly what is causing this problem, the strut is weakened they all work in unison the strut and spring, I was then told if i were you i would live with it, I pointed out that the ride height was perfect before the springs were changed and had no idea they were broken , that's when the conversation ended. I have been given the runaround by two main dealers now and smell a big rat !
I do not think the strut would cause this problem of the car sitting lower at the front, so if anyone has a similar problem please let me know. And of course how it was solved, perhaps with upgraded springs,
I also own a R129 , 1990 300-24 SL, the build quality is so different between the cars, I doubt very much my E class will get to that age unless its in a museum.
 
I also own a R129 , 1990 300-24 SL, the build quality is so different between the cars,

I've heard this. It's as if quality went straight down the pan in about 1994. Great shame. My 1991 should be up to the quality of your 1990. Change the other one for a Toyota!!!!

Good luck.

R
 
Last year the rear subframe on my W212 E220 was changed under warranty by a main dealer , the pre work recorded three springs were broken and two brake pipes were corroded. I had the springs and pipes changed the cost was £1200.
Since then there is a marked difference between the front and rear wheel arch to tyre top, it non existent at the front, people have commented the car sits lower at the front, I had to take the car back due the rear subframe wasn't fitted correctly and i was told the springs will eventually bed in, They haven't.

Yesterday i took the car to another main dealer who had told me the wrong springs were fitted, ( i have checked the code being green green brown brown ) these are correct, Then they contradicted themselves by saying its down to the MacPherson strut, if you had broken springs then the car would settle further down on the strut and that is possibly what is causing this problem, the strut is weakened they all work in unison the strut and spring, I was then told if i were you i would live with it, I pointed out that the ride height was perfect before the springs were changed and had no idea they were broken , that's when the conversation ended. I have been given the runaround by two main dealers now and smell a big rat !
I do not think the strut would cause this problem of the car sitting lower at the front, so if anyone has a similar problem please let me know. And of course how it was solved, perhaps with upgraded springs,
I also own a R129 , 1990 300-24 SL, the build quality is so different between the cars, I doubt very much my E class will get to that age unless its in a museum.
Is it possible that the parts fitted were for a Sports Suspension model rather than a standard suspension model. Cars fitted with this pack generally rode a couple of cm's lower? Alternatively did the workshop that fitted the springs mount them exactly where they should be fitted on the mounts and indeed did they fit the correct parts for a 212 car. I suspect that many components are shared (on paper) with the 210/211, but that doesn't necessarily mean they produce the same result?
 
Well the strut is either okay or it isn't

The only thing that affects ride height is the spring. If it is all wonkey donkey then i would say one axle has the wrong springs fitted to the other.
 
Definitely incorrect springs. Main dealers always surprise me with their lack of knowledge.
 
WORN SHOCKS WOULD TEND TO LOWER RIDE HEIGHT IF ANYTHING!
Only thing that determines ride height is the spring. The shock has nothing to do with the ride height.

Remove a rear shock but keep the spring in place. The car will be the same height
 
WORN SHOCKS WOULD TEND TO LOWER RIDE HEIGHT IF ANYTHING!

I've lowered cars in my time, and this is a common misconception. Dampers do not affect ride height. Only the springs do.

(A damper would only affect ride height if it had a far too short travel, effectively compressing the spring at standstill, but this is a very extreme scenario).
 
I have same issue. Green x2 and brown x2 dots and the car is far too low. They were replaced previously. Mercedes have said should be another code variant. Did you get it resolved ?
 
I have same issue. Green x2 and brown x2 dots and the car is far too low. They were replaced previously. Mercedes have said should be another code variant. Did you get it resolved ?
My springs were changed by Mercedes of Macclesfield Cheshire, despite complaints and getting the Mercedes complaint people involved nothing happened, Macclesfield actually measured the ride height and confirmed there was a difference between the front and rear, I suspect a manufacturing fault with the springs. I will purchase a new set of springs and fit them, and the give Mr Mercedes of Macclesfield the bill !


For my sins i let them service the gearbox now the car gives a good kick when drive is selected again i complain but FA happens they take your money and then ignore any problems , just what they have done to my gearbox i do not know, Perhaps i should consider legal action as a last resort.
 
...Macclesfield actually measured the ride height and confirmed there was a difference between the front and rear, I suspect a manufacturing fault with the springs...

But did they acknowledge that this was indeed an issue? Or did they argue that the car should have different ride height front and rear?
 
But did they acknowledge that this was indeed an issue? Or did they argue that the car should have different ride height front and rear?
They knew it was wrong as i had parked next to the same model and that had the correct ride height, They even measured from the center of the wheel to the wheel arch and there is a significant difference.
Whilst they tell me they are the correct springs the car sits low at the front and bottoms out going over speed bumps, on the last MOT the inspector said he had t rouble getting the jack under.
I think i am heading towards legal advice.
 
They knew it was wrong as i had parked next to the same model and that had the correct ride height, They even measured from the center of the wheel to the wheel arch and there is a significant difference.

If there is a obvious difference in ride height then why did they let it out the workshop ?

Is it possible to put the springs on the wrong axle ? , they maybe the correct colour coding but are they in the correct location ?

Any pics ?

K
 
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Also the phrase 'they will settle in..' is complete horse$hit . After a quick drive around the block (if fitted correctly) the ride height you see is the ride height you get until the springs/rubber pads either break/rot.
 
Apparently not....most spring makers say that they will settle after a while.....but only a small amount. Eibach and Bilstein both pretty much say this.....

"They will settle a bit (6mm or 1/4 in or so) in the first couple of weeks, then maybe another little bit over a much longer period of time (6 months or so)."


But the OP seems to be suggesting a rather bigger lift than that so something is wrong.
 
Apparently not....most spring makers say that they will settle after a while.....but only a small amount. Eibach and Bilstein both pretty much say this.....

"They will settle a bit (6mm or 1/4 in or so) in the first couple of weeks, then maybe another little bit over a much longer period of time (6 months or so)."


But the OP seems to be suggesting a rather bigger lift than that so something is wrong.
On my C55 The new rear Sachs and new front Eibach have not 'settled yet' . Fronts 6 months and rears 9 months. I know this because I took measurements just days ago as I have done a fair bit of work (sway bars F & Rear , rear ARB , upper arms etc etc .

But I guess the manufacturers hve to cover a bit of 'discrepancy' in the manufacture .

Agreed OP's issue is somewhat ...err...different.
 

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