The transmission fluid should have been replaced 4 years ago. So every 77,000 miles or 5 years (by memory). Spark plugs every 30,000 miles or 2 to 3 years. ESS tells this. The previous owner has nothing to do with this and certainly was not sparing money. The condition of the car proves it, it is immaculate and in a show room condition. Acting on the recommendation of a garage who has a B only policy, as told to me by them on the phone. There are well known and clear servicing intervals for Mercedes. The rest is an aberration from it.
Service plan / individual servicing?
- Thread starter diselsam
- Start date
Page may contain affiliate links. Please see terms for details.
- Joined
- Jun 24, 2008
- Messages
- 45,656
- Location
- London
- Car
- 2022 Hyundai IONIQ 5 RWD / 2016 Suzuki Vitara AWD
Service B is the same as Service A but (a) with additional checks, and (b) on some models, the cost of Service B also includes replacing of the cabin filter (aka pollen filter aka dust filter).
Under the MB Service Care Plan, each service has a fixed cost, regardless of what needs to be done during that service. The dealer will replace everything that the Electronic Service Sheet (ESS) shows as due, and this includes brake fluid, spark plugs, ATF, air filter, fuel filter, coolant, etc. Recently, MB have also included the MOT in the fixed cost of the service under the plan.
Dryce
Hardcore MB Enthusiast
- Joined
- May 17, 2006
- Messages
- 10,978
- Car
- ..
I held fire on commenting about pricing this time around.
First off - the basic servicing prices are high. MB have used the service plans to set an expectation. In particular prices for ATF and oil fluids and spark plugs tend to be a rip off.
Second off - maybe it's just our dealers - you go to a main dealer you speak to a customer agent - it's not likely the person at the desk is somebody who works on the cars. I have liked the indys that basically let you speak directly with the mechanic.
I have an old Touareg. It's not a simple car. So far the annual costs I have had over the last two years for servicing and unscheduled work (front disks + pads, front bearing) have been about the same in total as the two year service only costs quoted here.
The equivalent of Mobilo is worth about £53/year to me. We have household Green Flag personal cover. Back when I had a MB the advantage of using an independnt recovery outfit was that they would recover the car to a location of my choice (within reason). At that time Mobilo would only recover to dealer. Our indy does MOT at a discount - just like MB offering it in the service plan they know they will get unscheduled work from it.
Unscheduled work may involve diagnostics. I may have been luck with our indys but they have not hit us for much in the way of diagnostics. charges (it has typically been free). Our experience with BMW was they wanted paid just to glance at the car.
Back when I had a MB and BMW they'd 'offer' courtsy cars. Unless you booked well ahead they were never available. But that was OK you got driven home or put in a taxi. On the surface that can feel like good service - 'free taxi' - except that in reallity for us being only a few miles from the dealer it wasn't actually worth that much.
When it comes to getting the car seen quickly my experience with BMW was that it was 2 weeks to get an appointment. Took the car in with a problem which was resolved (in terms of dealing with symptom) but not diagnosed. Expecting it to fail I mentioned I would drop by if it happened again - oh no - not allowed - I would have rebook it - two weeks again. With my indy if I had phoned saying I had an active issue they'd suggest I drive round and somebody would at least look at it and give a quick opinion.
And then there is unscheduled work. My experience of indys is that with older cars they are more flexible. They'll fix things that a dealer might insist on replacing - they can get good at doing regular troublesome stuff - the ones that are clued up will know how to get things fixed / reconditioned to save money though maybe at the inconvenience of several days delay.
So I mentioned in a post above that you have to factor in your relationship. If you have a good relationship with a dealer or indy then that in itself is worth a lot.
But MB service plans are designed to smooth the excessive costs of servicing. It's not about saving you money. The underlying costs are bumped up to make the service plans look good value. This is not the only sector that does this with consumers. It's all about getting a yield from the customer. And the indys do the same - if MB put their prices up .... so do they.
- Joined
- Jun 24, 2008
- Messages
- 45,656
- Location
- London
- Car
- 2022 Hyundai IONIQ 5 RWD / 2016 Suzuki Vitara AWD
It's true that an indie is preferable because you get to talk to the people who actually work on your car.
Having said that, I found that the arrangement at the MB Brooklands service department was the second best thing after that....
You convey your message through the 'service advisor' at reception, true, however the service manager then calls you on the mobile with any updates.
As an example, at the last visit I asked that they inspect the rear subframe for corrosion, and I received a call from the service manager telling me that they asked their MOT tester to inspect the rear subframe and he confirmed that everything was fine (that's just one example).
Now, obviously, it's not as good as talking to the mechanic directly, but I found this arrangement to be satisfactory for my needs.
Not sure what other dealers do, though.
Having said that, I found that the arrangement at the MB Brooklands service department was the second best thing after that....
You convey your message through the 'service advisor' at reception, true, however the service manager then calls you on the mobile with any updates.
As an example, at the last visit I asked that they inspect the rear subframe for corrosion, and I received a call from the service manager telling me that they asked their MOT tester to inspect the rear subframe and he confirmed that everything was fine (that's just one example).
Now, obviously, it's not as good as talking to the mechanic directly, but I found this arrangement to be satisfactory for my needs.
Not sure what other dealers do, though.
The logic in the statements provided seem to be based on personal experiences and observations regarding Mercedes-Benz (MB) service plans and the comparison with independent mechanics (indys). While the statements highlights certain issues and concerns, it's important to note that individual experiences can vary, and generalizations should be made with caution.
High pricing: The statement suggests that basic servicing prices, especially for ATF and oil fluids and spark plugs, tend to be expensive. While this may be true for some individuals, it's difficult to make a blanket statement about all MB service plans. Pricing can vary based on various factors, including location, specific services required, and the model of the vehicle. All brands have similar service costs these days. For this reason it's always recommended to compare prices and services from different providers before making a judgment.
Interaction with customer agents: The statement suggests that speaking directly with mechanics at independent garages is preferable to dealing with customer agents at main dealerships. While personal preferences may vary, it's worth noting that customer agents at dealerships are often trained to handle customer inquiries and provide necessary information. They may not be mechanics themselves but can assist in addressing concerns and scheduling appointments. In my case, the Mercedes mechanic servicing the car took a video and narrated it, highlighting areas. That was followed by a call from my customer representative.
Comparison of costs: costs incurred for servicing and unscheduled work on an old Touareg were mentioned, indicating that the total expenses for two years were similar to the two-year service costs quoted by MB, if I understood correctly. While individual's experience may be accurate, it may not apply universally. Service costs can vary based on the age, condition, and specific needs of the vehicle. But the expectation is that the car will be serviced properly.
Comparison of roadside assistance services: The statement mentions the value of independent recovery outfits over MB's Mobilo service, based on the ability to recover the car to a preferred location. Again, personal preferences may differ, and the effectiveness of roadside assistance services can depend on individual circumstances and needs. I called Mobilo once. Within 30 minutes they came, topped up my coolant and left me the bottle. I am confident that wherever I am, both in the UK, or on Continent, I will get on the road quickly. Either in my own car or in a loan car. An indy I used in the past always wanted to charge me for a loan car. Another one, I had to wait for 3 weeks between several visits due to a lack of loan cars.
Diagnostic charges: The statement mentions that indys typically charge less or even provide diagnostics for free, while BMW required payment for diagnostic services. Diagnostic charges can vary between different providers, and it's advisable to inquire about fees upfront to avoid surprises. On a previous car my indy was charging for Star diagnosis during every service of the car. With my current plan I can get software updates for free.
Courtesy cars and appointment availability: The statement highlights experiences with BMW and suggests that courtesy cars were rarely available, and appointment waiting times were lengthy. This again may vary depending on the dealership, location, and demand for services. Availability of courtesy cars and appointment scheduling can be influenced by various factors. Ever time I service my car with Mercedes I am asked about what date is convenient with me and whether I want a loan car. Sometimes I simply stay at the dealership and roam around looking at new models. Sometimes I take the loan car as well, when I am busy.
Flexibility and relationship with mechanics: The statement suggests that independent mechanics may be more flexible in fixing certain issues compared to dealerships. This could be true in some cases, as independent mechanics often have more freedom in choosing repair methods and may offer cost-saving alternatives. However, authorized dealerships typically adhere to manufacturer guidelines and may have access to specialized equipment and technical support. And this particular point prompted me to share something recent.
So not all is so black and white. I happen to have an excellent relationship with my dealer and some sketchy experiences outside that, actually every time.
High pricing: The statement suggests that basic servicing prices, especially for ATF and oil fluids and spark plugs, tend to be expensive. While this may be true for some individuals, it's difficult to make a blanket statement about all MB service plans. Pricing can vary based on various factors, including location, specific services required, and the model of the vehicle. All brands have similar service costs these days. For this reason it's always recommended to compare prices and services from different providers before making a judgment.
Interaction with customer agents: The statement suggests that speaking directly with mechanics at independent garages is preferable to dealing with customer agents at main dealerships. While personal preferences may vary, it's worth noting that customer agents at dealerships are often trained to handle customer inquiries and provide necessary information. They may not be mechanics themselves but can assist in addressing concerns and scheduling appointments. In my case, the Mercedes mechanic servicing the car took a video and narrated it, highlighting areas. That was followed by a call from my customer representative.
Comparison of costs: costs incurred for servicing and unscheduled work on an old Touareg were mentioned, indicating that the total expenses for two years were similar to the two-year service costs quoted by MB, if I understood correctly. While individual's experience may be accurate, it may not apply universally. Service costs can vary based on the age, condition, and specific needs of the vehicle. But the expectation is that the car will be serviced properly.
Comparison of roadside assistance services: The statement mentions the value of independent recovery outfits over MB's Mobilo service, based on the ability to recover the car to a preferred location. Again, personal preferences may differ, and the effectiveness of roadside assistance services can depend on individual circumstances and needs. I called Mobilo once. Within 30 minutes they came, topped up my coolant and left me the bottle. I am confident that wherever I am, both in the UK, or on Continent, I will get on the road quickly. Either in my own car or in a loan car. An indy I used in the past always wanted to charge me for a loan car. Another one, I had to wait for 3 weeks between several visits due to a lack of loan cars.
Diagnostic charges: The statement mentions that indys typically charge less or even provide diagnostics for free, while BMW required payment for diagnostic services. Diagnostic charges can vary between different providers, and it's advisable to inquire about fees upfront to avoid surprises. On a previous car my indy was charging for Star diagnosis during every service of the car. With my current plan I can get software updates for free.
Courtesy cars and appointment availability: The statement highlights experiences with BMW and suggests that courtesy cars were rarely available, and appointment waiting times were lengthy. This again may vary depending on the dealership, location, and demand for services. Availability of courtesy cars and appointment scheduling can be influenced by various factors. Ever time I service my car with Mercedes I am asked about what date is convenient with me and whether I want a loan car. Sometimes I simply stay at the dealership and roam around looking at new models. Sometimes I take the loan car as well, when I am busy.
Flexibility and relationship with mechanics: The statement suggests that independent mechanics may be more flexible in fixing certain issues compared to dealerships. This could be true in some cases, as independent mechanics often have more freedom in choosing repair methods and may offer cost-saving alternatives. However, authorized dealerships typically adhere to manufacturer guidelines and may have access to specialized equipment and technical support. And this particular point prompted me to share something recent.
So not all is so black and white. I happen to have an excellent relationship with my dealer and some sketchy experiences outside that, actually every time.
geoffus
MB Enthusiast
- Joined
- Apr 2, 2020
- Messages
- 1,437
- Location
- Burbage
- Car
- E250 AMG Sport Convertible, B200, Yamaha YZF R1, Suzuki 650 Bandit.
If it was me I would have another B service with the Indie and flog it after 2 years as you already stated.
You will only put 14,000 miles on top of the 25,000 miles now.
The car isn't even run in yet and doubt you would get your money back. If traded in it would only go to auction anyway.
- Joined
- Aug 14, 2016
- Messages
- 3,756
- Location
- leicestershire
- Car
- R230 SL500 in teal blue, R231 SL500 in black. (Vauxhall insignia diesel now sold) Black Ford Mondeo
I can torn this year with what to do with the annual service. I'm considering doing the service myself, I have 10 litres of mb oil in the garage so will only need to buy an oil filter for £20 compared to between £180-£240 for someone else to do it. I do around 4 services a year on the taxi and another few on other cars as well as other work that needs doing from breakers to clutch replacements etc so am well versed in what needs doing. My problem is that when I sold my last SL a lot of people were put off by the fact I serviced the car myself so I've only had this SL serviced at the main dealer with every job required on ess done on time. So what to do? Pay £20 for a filter and do it myself but lose the full dealer history, spend around £200 for an indy service and have the DSB updated or spend £240 at the dealers? Decisions decisions....
If you are confident in your abilities and have experience in servicing cars, doing the service yourself can save you a significant amount of money. However, you mentioned that when you sold your last car, potential buyers were put off by the fact that you serviced it yourself. This suggests that having a full dealer service history might be important if you plan to sell your current car in the future.
Consider your long-term plans: If you plan to keep the car for a long time and the full dealer service history is not a concern for you, then doing the service yourself is a viable option. It will save you money and you have the necessary expertise.
Evaluate the resale value: If you think you might sell the car in the future and having a full dealer service history could significantly impact its resale value, then it might be worth considering getting the service done at the dealer. This way, you can maintain the complete service records and potentially attract more buyers when the time comes to sell. You will be assured your car is serviced according to the specifications of MB.
Explore independent service options: If you want to save money but still maintain a service record, consider getting the service done at an independent garage. They often provide high-quality service at a lower cost compared to the dealer, but in my opinion, marginally. Make sure the independent garage you choose has a good reputation and is experienced in servicing your particular car model. This might be impossible in practice.
Ultimately, the decision depends on your priorities, financial situation, and plans for the car. Consider the pros and cons of each option and choose the one that aligns best with your needs and goals. I was like you 8 years ago. I wanted to service my car myself. Realised there are things I cannot do/do not want to do myself. I used independents. Got problems and a ruined car. Gave a dealer the chance, and will never look back. But the most important thing is the quality of the car you have. If it is requires frequent repairs, get rid of it. If it is only servicing, you have a choice.
Consider your long-term plans: If you plan to keep the car for a long time and the full dealer service history is not a concern for you, then doing the service yourself is a viable option. It will save you money and you have the necessary expertise.
Evaluate the resale value: If you think you might sell the car in the future and having a full dealer service history could significantly impact its resale value, then it might be worth considering getting the service done at the dealer. This way, you can maintain the complete service records and potentially attract more buyers when the time comes to sell. You will be assured your car is serviced according to the specifications of MB.
Explore independent service options: If you want to save money but still maintain a service record, consider getting the service done at an independent garage. They often provide high-quality service at a lower cost compared to the dealer, but in my opinion, marginally. Make sure the independent garage you choose has a good reputation and is experienced in servicing your particular car model. This might be impossible in practice.
Ultimately, the decision depends on your priorities, financial situation, and plans for the car. Consider the pros and cons of each option and choose the one that aligns best with your needs and goals. I was like you 8 years ago. I wanted to service my car myself. Realised there are things I cannot do/do not want to do myself. I used independents. Got problems and a ruined car. Gave a dealer the chance, and will never look back. But the most important thing is the quality of the car you have. If it is requires frequent repairs, get rid of it. If it is only servicing, you have a choice.
geoffus
MB Enthusiast
- Joined
- Apr 2, 2020
- Messages
- 1,437
- Location
- Burbage
- Car
- E250 AMG Sport Convertible, B200, Yamaha YZF R1, Suzuki 650 Bandit.
Ive never had a problem when selling my cars privately, I always keep all my reciepts and detail the work done, the date and the mileage.
I always use quality filters and oil, discs, pads and other consumables, I do all the servicing myself, its not compicated. I remember one member on this forum saying "its a car, its not a space shuttle".
On an older car its appearance and a folder full of invoices that will sell it. Then only car I bought brand new was a Honda Civic Type R, when I traded it in at Mercedes for a Used Merc I spent all day cleaning and polishing it, I made it sparkle, It had full Honda service history and super low mileage. The salesman didn't even view it, he typed the reg in and offered me silly trade price. I took his price and lost thousands, never again.
I always use quality filters and oil, discs, pads and other consumables, I do all the servicing myself, its not compicated. I remember one member on this forum saying "its a car, its not a space shuttle".
On an older car its appearance and a folder full of invoices that will sell it. Then only car I bought brand new was a Honda Civic Type R, when I traded it in at Mercedes for a Used Merc I spent all day cleaning and polishing it, I made it sparkle, It had full Honda service history and super low mileage. The salesman didn't even view it, he typed the reg in and offered me silly trade price. I took his price and lost thousands, never again.
Dryce
Hardcore MB Enthusiast
- Joined
- May 17, 2006
- Messages
- 10,978
- Car
- ..
What's the difference between 'the statement' suggesting, highlighting, or mentioning .... and also how does that differ from the individual' indicating.
Is the individual allowed to suggest .... or can only the statement do that?
- Joined
- Jun 24, 2008
- Messages
- 45,656
- Location
- London
- Car
- 2022 Hyundai IONIQ 5 RWD / 2016 Suzuki Vitara AWD
Unless the car is new, or it's a special model (SL, AMG, etc), then in most cases you will not get your money back if you spend more on dealer servicing, and, the older car, the truer this statement becomes. That been said, my 9 years old car had perfect main dealer service history when I sold it, but it was a matter of personal preference rather than a commercial decision.
oldguy57
MB Enthusiast
On the topic of service plans, this week I visited MB Preston to get prices for a 3 year plan which would be my third on the CL. Of course there is no 20% discount available anymore plus the cost has increased "due to inflation". This meant that paying just under £1600 for 3 services now will cost over £2300. Not totally out of the way, but still apretty dramatic increase. Now pondering.
chic0821
MB Enthusiast
- Joined
- Jul 20, 2016
- Messages
- 1,050
- Location
- Scotland
- Car
- S63 AMG Coupe, Range Rover Sport, 992 Porsche Carrera 4S
This is what I have been trying to get for months with no success. I had a plan before & if paid in full there was a significant discount, so this is what I did. However the current plans costs are the same whether you pay in full or monthly, so it makes no sense paying in full. Fill in the form online & they say the dealer will get back to you (not)
I do not therefore see why I have to waste my time going into the dealer when there is the online facility. Also, having filled in the online form multiple times, I'm pretty sure if I went into the dealer, I would be met with blank stares
Unfortunately, in sunny Scotland, Arnold Clark rules the roost. They almost have a monopoly on all car franchises. Wherever you go its Arnold Clark. I can only think of BMW & Volvo that they do not have.
Also, when I first started trying to get the most recent plan for my S63 Coupe it was £108/month. Last time I tried its £128/month (2 year plan). They have added the Mot. Expensive MOT
If there was an Indie around here, that's where I would be going, but do not know of any
Just remembered , when I booked it in this week, they tried to screw me for an extra £20 fuel additive
Jog on
- Joined
- Jun 24, 2008
- Messages
- 45,656
- Location
- London
- Car
- 2022 Hyundai IONIQ 5 RWD / 2016 Suzuki Vitara AWD
The discount when paying for the Service Care Plan upfront was first introduced during COVID (2020), but last I checked it was no longer available (confirmed over the phone by MB).
Skd884
MB Enthusiast
- Joined
- Sep 13, 2017
- Messages
- 3,541
- Car
- c180 w204
I enjoy handing over £139 to my main dealer
forums.mbclub.co.uk
W204 2013 c180 main dealer service £139 | Parts, Maintenance & Servicing
Value service and air bag recall booked for December at a cost of £139 - ( essentially an A service )
forums.mbclub.co.uk
- Joined
- Aug 14, 2016
- Messages
- 3,756
- Location
- leicestershire
- Car
- R230 SL500 in teal blue, R231 SL500 in black. (Vauxhall insignia diesel now sold) Black Ford Mondeo
It is an SL and I think that's why some people feel that a dealer serviced car is better.
W1ghty
MB Enthusiast
Couldn’t agree more , the op’s mileage over the next 2 years is less than the oil change mileage of 15000.
Nothing is going to go wrong with such a low mileage car , the gearbox oil will still have colour in it at 35k .
The spark plug service time is 4-5 years and 40-50k (I believe )on my CLK . I might check that later . The plugs will be operating perfectly at 35k in 2 years .
In 2 years the car will be a low mileage 11 year old car , it will sell well regardless of additional items not having been changed . Most people buying cars know nothing about additional items , they just see “service history “ on the advert .
TC350
Active Member
- Joined
- May 19, 2023
- Messages
- 731
- Location
- Cambridgeshire
- Car
- C350 Sport saloon. Previously CLK230K and E260 saloon. 25 years Mercedes ownership.
Surely it's no more than horses for courses. Whether you do services yourself, or pay more at an indie or pay even more at a dealer depends on so many variables that recommendations are as useful as getting advice on what colour to paint the front door on your house. I've experienced bad experiences at indies and dealers, mostly when working at an independent car dealership. There were issues with Porsche, BMW, Mercedes, and other 'prestige' makes. It happens.
I've always believed that the only way to ensure a job is done correctly is to do it yourself. That does of course rely on you having the knowledge, experience equipment and ability to do it. I've been retired for very many years so I have plenty time to do all the jobs myself, but I can no longer be ****d when it comes to services. However, I recently replaced the front brake discs and pads myself - a personal choice and not something I'd recommend everyone does.
Whatever we end up doing has to be a personal choice based on personal circumstances and requirements. It's worth being aware of the pros and cons of the options, but there's no absolute best way to go.
I've always believed that the only way to ensure a job is done correctly is to do it yourself. That does of course rely on you having the knowledge, experience equipment and ability to do it. I've been retired for very many years so I have plenty time to do all the jobs myself, but I can no longer be ****d when it comes to services. However, I recently replaced the front brake discs and pads myself - a personal choice and not something I'd recommend everyone does.
Whatever we end up doing has to be a personal choice based on personal circumstances and requirements. It's worth being aware of the pros and cons of the options, but there's no absolute best way to go.
- Joined
- Jan 21, 2005
- Messages
- 27,659
- Location
- Mittel England
- Car
- Smart ForFour AMG Black Series Night Edition Premium Plus 125 Powered by Brabus
Blimey, service care plan pricing has shot up in the last 2 months. I bought a car in September and checked the service care plan price and it was £1,056 for 2 years. I have just checked again and it’s gone up to an incredible 50% which has surprised me. I have service care plans expiring on several cars in the next 6 months and now I’m a little concerned about the renewal cost to say the least!
