2019 e63s w213 prop shaft snapped!!

[ChipChop]

They didn't mention anything about the differential in the health check video was said " at a very good condition"
Tbh I don't want to give the car back because I really like it and is very clean car. Will see who can help about the refund process.

Well i hope you get your problem sorted quickly and to your satisfaction.

As an aside there are many independent propshaft specialists in the UK, mostly dealing with commercial vehicles (as most are RWD) who will have far more expertise in this area than a Mercedes main dealer. Always another option if needs be.

I wonder if you propshaft somehow became unbalanced causing the failure?

 

[tonysmb]

What do they mean by 'very uncommon'; that implies that it's not unheard of rather than 'not happened before'.

Unfortunately, not having owned it from new and being the only driver it is going to be difficult to disprove any allegations/suggestions of ill-treatment (not that it's easy if owned from new).

Are you able to contact the previous owner and do you know whether privately owned, company owned, ex-hire car, ex-MB press/demonstration car, as clearly only they can 'prove' not mistreated before you owned it. I would be looking to the selling dealer for redress; if they sort it via MB warranty fine, if not, they adress a different way.

I sympathise with the OP but have a feeling that this isn't going to be resolved easily overnight. The dealer (MB) is also in a difficult position; they were not invol@ved in selling the car (nor, presumably, servicing it) so if MBUK tell them it's not covered by warranty, they are also in an awkward situation as the OP isn't their 'customer'. Ultimately, the issue is back with the selling dealer, although I have had discussions with one 'specialist' dealer whose view, in my opinion, was that the remainder of the manufacturer's warranty effectivelty let them off the hook as far as any warranty was concerned.

I haven't researched the issue but are there other examples of reported similar failures that could help build a case? Having said that, it's the first I've heard of but that means nothing.

 

[ar63s]

Well i hope you get your problem sorted quickly and to your satisfaction.

As an aside there are many independent propshaft specialists in the UK, mostly dealing with commercial vehicles (as most are RWD) who will have far more expertise in this area than a Mercedes main dealer. Always another option if needs be.

I wonder if you propshaft somehow became unbalanced causing the failure?

I haven't looked into that just yet. Will have to see what the AMG team got to say.
Honestly I don't know much about things like this but I always tend to read about things to get a better understanding but my knowledge is limited. I will update you see what happens.

 

[Larkone]

No race start. I was turning to a street when I lost power and heard cracking noise under the car. It was just very strange how it had happened.

Not saying it was you but judging by the twist that is visible around the break someone has at some point. Possibly even the garage you bought it from having fun before they sold it. Good luck with your claim, the law on warranty is on your side.

 

[Bellow]

That looks like it has twisted apart so massive power from one side against an immovable force the other side. Looks like someone has been putting their foot on the brake and whilst revving the engine for race starts?

The propshaft should be strong enough to withstand that - designed in.
I'd expect a clutch to fry or a TC to overheat before a propshaft failure during hooliganigans.
Manufacturing defect?

 

[st13phil]

The propshaft should be strong enough to withstand that - designed in.

^ Precisely.

Manufacturing defect?

Probably.

 

[Tuercas viejas]

This issue is NOT uncommon in the truck/bus world (and If you worked for the now defunct Leyland Truck & Bus Co in Lancashire you would be regarded as layman if you mentioned lorries !)
Two distinct potential problems are evident from the limited posted picture.

1) the vehicle was jacked up using a floor /trolley jack against the propshaft distorting it and causing stress raiser where it failed subsequently in service ! ( more a common problem than you think!)
2) Manufacturing defect !
Having studied this problem (and vibration in multi prop trucks) I spent a few days at BRD in Birmingham (the UK one) and if the tube has been stressed during submerged arc welding assembly or subsequent straightening the stress can alter the metallurgic properties of the tube steel used.
Don't expect dealers to understand how a propshaft was manufactured !
Tuercas Viejas

 

[Petrol Pete]

OP, whatever is going on here I have one word of advice for you.

Please don't 'wait' for AMG/MB to get back to you (your post #18) ..hound them , chase them , become a pain in their a$$ based on what I have seen on this forum over the years unless you keep on at them constantly like a dripping tap or yapping terrier (insert your own metaphor here) they will simply kick this can down the road for as long as they can.

Get up to speed with whatever consumer rights you have go online to citizens advice for free template letters to send . Even if you were on the dragstrip with this car you would still not expect this to happen - although under those circumstances MB would of course be able to tell you to go away - , basically go on the attack (in the nicest possible way ...to begin with) what has happened is not your fault and you should not be paying for it.

 

[ar63s]

Understatement to say this is bad news. If it were me I would be looking for some proper legal advice. I definitely would not be paying any money to the dealer in a hurry. They have already had the car for several weeks and unfortunately this looks like it may take a while to resolve.

Yeah that's why I was suspicious of them asking for that money and then turn around say to me it's not covered. I will be definitely getting my finance team involved.

 

[ar63s]

This issue is NOT uncommon in the truck/bus world (and If you worked for the now defunct Leyland Truck & Bus Co in Lancashire you would be regarded as layman if you mentioned lorries !)
Two distinct potential problems are evident from the limited posted picture.

1) the vehicle was jacked up using a floor /trolley jack against the propshaft distorting it and causing stress raiser where it failed subsequently in service ! ( more a common problem than you think!)
2) Manufacturing defect !
Having studied this problem (and vibration in multi prop trucks) I spent a few days at BRD in Birmingham (the UK one) and if the tube has been stressed during submerged arc welding assembly or subsequent straightening the stress can alter the metallurgic properties of the tube steel used.
Don't expect dealers to understand how a propshaft was manufactured !
Tuercas Viejas

Thank you for this info it kind of gives an idea now appreciate mate.

 

[ar63s]

Got good news guys they have offered to fix the issue under the warranty cover.

I really appreciate all your information and support you guys gave me.

I will update more with the full record to what happened and what will be replaced.

Thank you again.

 

[Bobby Dazzler]

Got good news guys they have offered to fix the issue under the warranty cover.

I really appreciate all your information and support you guys gave me.

I will update more with the full record to what happened and what will be replaced.

Thank you again.

Good news. I believe that’s the right outcome, not just for your wallet but it seems most likely to be a fault. As suggested, even driving like it has been stolen should not have resulted in that damage.

Had they not covered it under warranty then your consumer rights would have meant that the dealer you bought it from would have to cover the cost - that might have been a very long drawn out affair though.

 

[Tuercas viejas]

Good
As a to coin an expression its the "right" thing to do !~
Potentially it can be a liability thing, and the displaced shaft needs to be analyzed to determine the causal failure .

For info,. ALL steel prop shafts are made the same way.
Its still basically Victorian Black County or Detroit blacksmithing.

Essentially a solid drawn tube of Chrome Moly steel is cut to the prescribed length .
The end "yolks" are mounted into what is almost a copy of a Colchester lathe that is timed so that the "ends" are phased.
Since this assembly rig is equipped with at horizontal press feature, the component parts are pressed together.
The seams are submerged arc welded and allowed to cool.
Sometimes the shaft is de stressed by thermal heat & cool operation.
The shaft is then subjected to an alignment test checking for run out and distortion .
Some straightening takes place when appropriate with a sophisticated horizontal press.
If it passes its balanced and painted .
Tuercas Viejas

 

[ar63s]

Good news. I believe that’s the right outcome, not just for your wallet but it seems most likely to be a fault. As suggested, even driving like it has been stolen should not have resulted in that damage.

Had they not covered it under warranty then your consumer rights would have meant that the dealer you bought it from would have to cover the cost - that might have been a very long drawn out affair though.

Yes mate like I have stated before I had issues with my range rover I bought it then after 1 month I took it to the main dealership to do few checks on the car there was nothing wrong or any lights showing on the dashboard. But only to find out there was major issues at the end I made sytner select group who I bought the car from pay for the issues which came up too over 9k but it took 9months for the whole thing to get settled.
So my advice is whenever buying car I take it to the main dealership to do a full health check no matter what the cost.
With this e63s I took it to the main dealership hey said the car is mint condition.

But then this happened but never the less things are looking good for me so far.

 

[ar63s]

Good
As a to coin an expression its the "right" thing to do !~
Potentially it can be a liability thing, and the displaced shaft needs to be analyzed to determine the causal failure .

For info,. ALL steel prop shafts are made the same way.
Its still basically Victorian Black County or Detroit blacksmithing.

Essentially a solid drawn tube of Chrome Moly steel is cut to the prescribed length .
The end "yolks" are mounted into what is almost a copy of a Colchester lathe that is timed so that the "ends" are phased.
Since this assembly rig is equipped with at horizontal press feature, the component parts are pressed together.
The seams are submerged arc welded and allowed to cool.
Sometimes the shaft is de stressed by thermal heat & cool operation.
The shaft is then subjected to an alignment test checking for run out and distortion .
Some straightening takes place when appropriate with a sophisticated horizontal press.
If it passes its balanced and painted .
Tuercas Viejas

Thank you for this information mate.

 

[AMGeed]

Good result. Pleased it's worked out well for you.

 

[HB]

Well done.
These cars can take a huge amount of abuse without showing it. For example. If a fairly new AMG had a new set of tyres on it before you saw/bought it and, the previous owner kicked the living daylights out of it daily, you’d never know.

 

[ar63s]

Well done.
These cars can take a huge amount of abuse without showing it. For example. If a fairly new AMG had a new set of tyres on it before you saw/bought it and, the previous owner kicked the living daylights out of it daily, you’d never know.

yeah mate i am very surprised too.