C350e 12 v battery replaced

[Giovanny]

I had my C350e b12 V battery replaced and now my car won't go on electric anymore.
I had it diagnosed and apparently the high-voltage component lockout is active.
What can I do?

Thank you

 

[whitenemesis]

Who replaced the battery and who did the diagnosis?

 

[Giovanny]

Who replaced the battery and who did the diagnosis?

At the local garage

 

[whitenemesis]

At the local garage

Get them to fix it then. Why was the battery replaced?

 

[Giovanny]

Get them to fix it then. Why was the battery replaced?

It's a 16 plate car, the battery it was dying and needed be replaced.
I did took it back and they checked everything ( alternator, 12 v battery, auxiliary battery) they put it on the tester an they cannot find what's the problem.

 

[whitenemesis]

It's a 16 plate car, the battery it was dying and needed be replaced.
I did took it back and they checked everything ( alternator, 12 v battery, auxiliary battery) they put it on the tester an they cannot find what's the problem.

I had it diagnosed and apparently the high-voltage component lockout is active.

 

[Giovanny]

Ok, he found out where the issue is but he doesn't know what caused that issue and what do do to fix it.
I've found a garage that is speciased on hybrid cars but the waiting list is 2 months.
I was wondering if anyone had a similar problem and how did they fix it.

Thank you