Do Mercedes supply parts that are none genuine?

[ilunn]

Just recieved oil filter from a main mercedes dealer and I thought genuine parts had a silver foil seal on the box, has the silver foil seal been dropped? or is it none genuine part I have been sent, I also see the mercedes part number is stamped on the end of the filter but the Logo is not as clear as I would expect.

 

[clk320x]

Just recieved oil filter from a main mercedes dealer and I thought genuine parts had a silver foil seal on the box, has the silver foil seal been dropped? or is it none genuine part I have been sent, I also see the mercedes part number is stamped on the end of the filter but the Logo is not as clear as I would expect.

If it’s from a main dealer it’s genuine.

 

[noogieman]

Put an aftermarket part in an MB box then it's genuine, it will fool somebody?

 

[ilunn]

and easy for dealer with loads of boxes around

 

[Doodle]

More likely that MB are making some savings on the packaging, given how many millions of those are flying around the supply chain worldwide on a yearly basis.

What would be the point? It comes from the same factory and costs the same to make, dealers get them for a pittance. It's only when sold to the general public that you pay through the nose (comparatively) because Mann/Mahle banged a 3 pointed star on it and sent it to MB first.

 

[DSM10000]

and easy for dealer with loads of boxes around

So you are suggesting that dealer parts departments have boxes sitting around waiting for someone to put a non genuine part in?

Where would this non genuine part come from?

 

[markjay]

So you are suggesting that dealer parts departments have boxes sitting around waiting for someone to put a non genuine part in?

Where would this non genuine part come from?

If the part is indeed a fake, which I highly doubt, then the only plausible explanation is that it's a private enterprise of one of the employees in the parts department. He or she may be collecting empty boxes from the service department, then re-using them to ship out fakes to customers who ordered parts online, while stealing the original (genuine) part that the customer ordered and then selling it on eBay. I can't see any other possible explanation. But even this is very unlikely, I.e. I know it does happen in some other countries where criminality is rife, but I have never heard of it happening in the UK.

 

[NJSS]

I know it does happen in some other countries where criminality is rife, but I have never heard of it happening in the UK.

BUT criminality certainly is rife here !

 

[Bobby Dazzler]

Just recieved oil filter from a main mercedes dealer and I thought genuine parts had a silver foil seal on the box, has the silver foil seal been dropped? or is it none genuine part I have been sent, I also see the mercedes part number is stamped on the end of the filter but the Logo is not as clear as I would expect.

I assume it’s a mail order purchase? If you’re unsure and concerned that it’s counterfeit then just return it and buy it from your local parts counter so you can see the item before paying.

PS If it is a mail order purchase from a main dealer, then I guess it’s possible that it’s counterfeit but unlikely.

 

[Skd884]

Just recieved oil filter from a main mercedes dealer and I thought genuine parts had a silver foil seal on the box, has the silver foil seal been dropped? or is it none genuine part I have been sent, I also see the mercedes part number is stamped on the end of the filter but the Logo is not as clear as I would expect.

You are overthinking it relax it's pukka.

 

[Petrol Pete]

I wouldn't worry about a 'non MB' oil filter , after all there are countless Mercedes Benz drivers out there driving around with a non Mercedes Renault engine under the bonnet , and that was fitted at the factory !

Admittedly MB are not alone in this , but this is an MB forum.

 

[noogieman]

If the part is indeed a fake, which I highly doubt, then the only plausible explanation is that it's a private enterprise of one of the employees in the parts department. He or she may be collecting empty boxes from the service department, then re-using them to ship out fakes to customers who ordered parts online, while stealing the original (genuine) part that the customer ordered and then selling it on eBay. I can't see any other possible explanation. But even this is very unlikely, I.e. I know it does happen in some other countries where criminality is rife, but I have never heard of it happening in the UK.

Anything is possible since certain people always been greedy and shameful just to make a buck hustling another person.

I know an MB tech (former friend) who had his own specialists MB garage in the near town near me.
I was a frequent customer at this garage.

Unfortunately this MB tech garage owner business concept was to steal autoparts from customers cars then refit stolen parts into his own and his relatives cars just to save a buck, scam 'R us!
His relatives drove expensive Audi's, BMW's and AMG cars with high mileage on odometer.
They needed cheap and reliable parts, how do you get cheap parts without having to pay for part you may think?
Steal parts from low mileage customer cars when cowners come in for service or repairs.

Then he ordered new parts behind customers back and sold them expensively to the customer who got scammed.
The first agreed price on invoice wasn't valid when customer came to pick up his car because the price turned out to be much steeper with the new parts price added to invoice.
Customer had a shock, unfortunately customer didn't know that mechanic had been stealing their parts.
Shop owner is a sneaky and filthy person, I have no sympathy nor do I trust such scammers.

Shop owner also sabotaged customers cars for breakdown for added expenses.
This happened to me and other customers.
This guy was my friend and I trusted him like my own brother, getting stabbed in the back was something I didn't see comming from a friend!?
Judas is everywhere!

Same shop owner is also a nazi sympathizer!
I loathe nazi's.
Unfortunately we have plenty of these filthy sneaky b@stards in Sweden, they are everywhere.

 

[AB65]

Don't people understand, Mercedes do NOT make oil filters, they make cars!!
All filters for most car makes are 'generic' supplied, then 'branded' MB, BMW etc etc!
A bit like non Mercedes tyres!!!!!

 

[markjay]

Don't people understand, Mercedes do NOT make oil fil make cars!!
All filters for most car makes are 'generic' supplied, then 'branded' MB, BMW etc etc!
A bit like non Mercedes tyres!!!!!

The point is that if your order a product, you should get what you ordered. Also, different products will have different value/cost. WHY you want the three pointed star on your oil filter, is nobody's business.....

 

[DSM10000]

Don't people understand, Mercedes do NOT make oil filters, they make cars!!
All filters for most car makes are 'generic' supplied, then 'branded' MB, BMW etc etc!
A bit like non Mercedes tyres!!!!!

I would suggest that Mercedes, BMW, Audi etc are primarily finance businesses and the vehicles are the product they build to allow the finance operation to prosper.

 

[Pontoneer]

If the part is indeed a fake, which I highly doubt, then the only plausible explanation is that it's a private enterprise of one of the employees in the parts department. He or she may be collecting empty boxes from the service department, then re-using them to ship out fakes to customers who ordered parts online, while stealing the original (genuine) part that the customer ordered and then selling it on eBay. I can't see any other possible explanation. But even this is very unlikely, I.e. I know it does happen in some other countries where criminality is rife, but I have never heard of it happening in the UK.

It is not unheard of here .

A number of years ago a friend , who runs a local garage in my hometown , bought a one owner W124 260E from the widow of a local businessman who had recently passed away . The car was only a few years old at the time , and still a current model .

The car came with all receipts , and FMBSH from the local dealer who supplied the car . Needless to say this dealer will remain nameless .

My friend , Ian , decided to service the car himself and duly ordered the required parts from said dealer , but on going to fit them it was apparent that numerous items , for which there were receipts , had never been touched .

Knowing the MB service manager , as he did , Ian phoned him up to voice his concerns , pointing out he had not yet touched the car . The service manager came out and agreed with Ian’s observations , and asked to see the receipts . He then commented that they had suspicions about one employee , who records showed had worked on this car , but had no proof . Ian agreed to let the manager discretely mark various parts and book the car back in for a service , at no cost to Ian . The job was assigned to this same technician and , after he was finished , the manager went over the car , finding that the marked parts were still on the car , and on inspecting the employee’s locker , found the new parts he had drawn from stores for the job .

Needless to say , said employee was fired immediately, the car was serviced properly by the manager himself , and returned to Ian at no cost . Apparently , other customers who had voiced concerns about work carried out were also contacted and given free services with apologies for what had happened .

I’m sure this isn’t commonplace , but there may be scams from time to time where mechanics want expensive parts for ‘homers’ and somehow get them charged to unsuspecting customers.

 

[markjay]

...I know it does happen in some other countries where criminality is rife....

..It is not unheard of here...

Ayrshire?

 

[whitenemesis]

"Do Mercedes supply parts that are none genuine?"

Mercedes won't but an unscrupulous dealer might..

 

[Pontoneer]

Ayrshire?

Not Ayrshire , but within 100 miles .

Don't want to slander the dealership as they had suspected what was going on , and just needed the proof to get rid of the guy without it going to a tribunal ; in the end they did right by their customers who could be identified . They are still an MB main dealer .

 

[clk320x]

Just recieved oil filter from a main mercedes dealer and I thought genuine parts had a silver foil seal on the box, has the silver foil seal been dropped? or is it none genuine part I have been sent, I also see the mercedes part number is stamped on the end of the filter but the Logo is not as clear as I would expect.

I have ordered a fair few filters etc from MB and they never had a foil seal.