I go along with the “Our records show that you’re having problems with Windows.”
“I am”, I respond eagerly. “I hope you can help. It’s been particularly bad in my office.”
“We will soon sort that out for you”, they joyfully reply. “First we need access to your computer.”
“Which one?” I enquire. “The one in my office? I work from home.”
“Yes, that will be best.”
“OK, hang on, I have to switch it on.” “Sorry for the delay, it takes a long time to warm up. Do you think that’s because of the windows?”
“It could be. I’ll be able to tell when I have access.”
“I do hope so” I say with exaggerated relief. “I’ve been having trouble with windows here since we moved in.” (By now I’m wondering g why they haven’t cottoned on.) “Sorry about the noise,” I continue, “I haven’t been able to close this window properly for ages.”
“No, don’t close it. Let it open fully,” is the panicked response. “Are you open now?”
“No, it’s 8pm here in the UK and we shut at 6.”
A long pause before I’m asked “Is Windows open now?”
“Sorry, I can’t open it fully. It keeps getting stuck half way up. That’s the problem with it. I don’t think the curtain is getting in the way, and I’ve already tried spraying it with WD40.”
Another long pause, then click!