Low oil problem

[Andyboy123]

The second time I took it into the dealer, they said it was the electronic oil gauge that was faulty. They replaced that. Same problems a few weeks later with low oil warnings. Now they have decided it's A new turbo it needs. (After having the car for 7 days, and not been able to find out what is wrong with it). Haven't noticed any black smoke at all, no oil marks on the drive. Just hoping They accept it back when I write to reject it Next week, Without making a fight of it. Owned the car 2 months, 3 x breakdowns and been in the dealers 4 times. Surely equals replacement car or full refund

 

[HITECH]

You wouldnt notice any oil on ground because it would be getting burnt out the exhaust and you would have thick flumes of black smoke IF your turbo was shot. During the process of a turbo that has gone faulty. It is very obvious. You will have a range of un-usual noises/whistling during acceleration, engine light coming onand on top of that it throws up a whole range of false erros to do with the air intake. By the sounds of it , it is still getting looked into and they are no doubt doing their best to find the fault and get the car running as normal for u and repair what needs repaired. But as Ive said previously, the damage sounds like it has already been done when the fault is so complicated it needs to be in the garage for 7 days. the turbo can be changed out very quickly like in a few hours. The only thing you need to do now is make it clearly you DO NOT WANT THIS CAR NO MATTER WHAT THEY SAY OR TELL YOU. The car is already damaged in some way or other and the main reason they still dont seem to actually know why. Turbo is a pointless exercise which they WILL MAKE MONEY OUT OF CHANGING even though you would not be paying for it. CONCENTRATE ON MAKING IT CLEAR TO THEM YOU ARE DONE WITH THIS CAR AND GET ALL YOUR PAPERWORK WRITTEN UP MAKING SURE YOU HAVE WITNESS SIGNATURES ON EVERYTHING.

The second time I took it into the dealer, they said it was the electronic oil gauge that was faulty. They replaced that. Same problems a few weeks later with low oil warnings. Now they have decided it's A new turbo it needs. (After having the car for 7 days, and not been able to find out what is wrong with it). Haven't noticed any black smoke at all, no oil marks on the drive. Just hoping They accept it back when I write to reject it Next week, Without making a fight of it. Owned the car 2 months, 3 x breakdowns and been in the dealers 4 times. Surely equals replacement car or full refund

 

[Andyboy123]

cheers. will report how I get on with it Monday. Funny you should mention hearing a noise. I reported that to them, when they were changing the oil gauge. Could hear a rattle noise, between 1700revs to 2000revs, then it went away. The reason for the noise they gave(which I have a copy of), all E220d make that noise. The service manager has the same car and it's making the same noise!!!!! They also stated checked engine and engine is fine. The hire car which euro car supplied, happend to be a E220d (SE, mine is a AMG) It didn't make that noise!!!!! When the dealer phoned to give me an update on the oil problem, I informed them that this car didn't make the nosie. Reply to that was, it's a different car, yours is a AMG. 2 days later phone call, sorry to inform you the car needs a new turbo.

 

[markjay]

I would advise that when rejecting the car do not engage in technical duscussion.

Simply state the number of times you ere stranded at the roadside and the car had to be recovered disrupting your journey, the number of days it has been off the road so far, the number of repair attempts, and the number of days it is anticipated to remain off the road while waiting for a replacement part.

A list of dates and names of people you spoke to will also be helpful.

You are not supposed to know or understand (or care) what is actually wrong with the car, the fact is that it's broken and they can't fix it (a loan car is not a substitute for selling you a roadworthy vehicle).

You can quote consumer protection laws, fit for purpose, marketable condition - that sort of thing, but I wouldn't engage in a technical discussion with the dealer.

My view...

 

[rf065]

My CLK220CDi left the garage after it's first service & the turbo went as soon as I accelerated onto the main road.
Just for reference with yours, I was told under warranty, MB replaced the turbo, cats, intercooler and all associated pipework and hoses as all were contaminated with oil.
On return, it had blue smoke out of the exhaust every time I started it and was burning oil when it never needed oil added before. MB looked at it again and replaced valve stem oil seals.
Second time I got it back I had no more problems and it never burnt another drop of oil between services, and I'd done 140,000 miles before I replaced it.

 

[markjay]

My CLK220CDi left the garage after it's first service & the turbo went as soon as I accelerated onto the main road.
Just for reference with yours, I was told under warranty, MB replaced the turbo, cats, intercooler and all associated pipework and hoses as all were contaminated with oil.
On return, it had blue smoke out of the exhaust every time I started it and was burning oil when it never needed oil added before. MB looked at it again and replaced valve stem oil seals.
Second time I got it back I had no more problems and it never burnt another drop of oil between services, and I'd done 140,000 miles before I replaced it.

I had something similar with the Kia... i.e., the dealer messed-up during the service, then claimed the repair costs off the warranty.

 

[HITECH]

COMPLETELY AGREE.

I would advise that when rejecting the car do not engage in technical duscussion.

Simply state the number of times you ere stranded at the roadside and the car had to be recovered disrupting your journey, the number of days it has been off the road so far, the number of repair attempts, and the number of days it is anticipated to remain off the road while waiting for a replacement part.

A list of dates and names of people you spoke to will also be helpful.

You are not supposed to know or understand (or care) what is actually wrong with the car, the fact is that it's broken and they can't fix it (a loan car is not a substitute for selling you a roadworthy vehicle).

You can quote consumer protection laws, fit for purpose, marketable condition - that sort of thing, but I wouldn't engage in a technical discussion with the dealer.

My view...

 

[Petrol Pete]

I had heard of the above Pete, Have you a link to the Oil pressure gauge kit?

Go on YouTube and find the bloke from the USA 'SK8215' he strips and rebuilds M113(K) engines in his garage, he tracks a E55 (what a lump to use as a track tool, but I digress) and as a result he knows what goes wrong with M113 engines.
And , unlike many FoolTube videos from the USA his are quite palatable.

 

[Andyboy123]

Letter to reject is in, Day 3. haven't heard anything back from the dealer. Surprise surprise the repairing MB dealer has now sourced a turbo. They stated it should be ready for the end of the week. Told them I will not be collecting the car, as I've rejected it. Don't know where I stand legally. I was told the last 3 times the car was returned, it is now fixed. Each time broke down on the motorway.

 

[markjay]

Good Luck!

 

[HITECH]

I rejected a new passat many years ago as I had a full check done on it 24 hrs after buying it and the cat was faulty on it. At the time a new one cost £600. This was a serious underlieing fault which showed up on a diagnostic and then a closer visual inspection clarified that it was seriously faulty although the car was running ok AT THE TIME. They tried to charge me for the new cat and in the end I rejected the car and I ended up getting a better one from the same place. Stick to your guns and on no account accept the car back no matter what they say. The longer they have your car and hard earnt cash the worse it is for them and the better for you. You have to go in there and kick up stating that you have no car and you aint taking "THAT" car back. When they start spouting stuff about legalities and things do not beleive them because it is scare tactics. When you go to see them take somebody with you aswell. Because they will make sure that more than one person will be talking AGAINST you when you turn up. this is the way them things go.

Letter to reject is in, Day 3. haven't heard anything back from the dealer. Surprise surprise the repairing MB dealer has now sourced a turbo. They stated it should be ready for the end of the week. Told them I will not be collecting the car, as I've rejected it. Don't know where I stand legally. I was told the last 3 times the car was returned, it is now fixed. Each time broke down on the motorway.

 

[Andyboy123]

The car is going to be ready (fixed in there words) in 2 days. I've have phoned the dealer in Reading who i bought the car from. Told them I'm refusing to drive the car, so as of Wednesday I have no motor the courtesy car has to go back, after spending 32k surely that's not right. There reply was if the car is fixed you can drive it round, this will make no difference to your rejection claim.(I don't believe that to be true). Phoned MBUK again, they are a complete waste of time. They said if the Fixing mercedes dealer said the car is fixed and ok to drive, it is. They won't provide a hire car for me. I told them my local dealer in AYR have told me they had fixed this issue 3 times before, and each time a week later the car broke down on the motorway. How many times do they have to try fix it. Response MBUK can only go by what the repairing dealer inform them. I can't speak to anybody at MBUK about the rejection as it's between me and the dealer they say I understand that, but the car has only done 2300 miles so surely the fault is mercedes and not the dealers. The dealer will just take it to mercedes as a product fault. Feels like MBUK are just fobbing me off. The problem is with the product, not the dealer. So basically I have no car now, the dealer can take up to 8 weeks to decide on the rejection and could refuse my rejection, then what?

 

[mm450exc]

You are very right to reject the car. You need to be firm on this with MBUK.

The lack of oil killed the turbos. And you bet there is more damage in that engine!

 

[HITECH]

Another thing to be very careful about in this is. Remember these guys most likely will be reading on here aswell. So when things are taking a legal route ( which they probably are now ) then you will have to keep things confidential and call it a day continuing to update in here. Ide advise say no more about it in here until ur conclusion bud then tell the forum the outcome. Keep yourself right. Dont drive the car again for any reason. Get a solicitor involved ( if you havent already ) because if it ends up going to court they will be forced to pay the costs. If they want to keep pushing u then dont let it go on. Get legal advice and proceed with it.

The car is going to be ready (fixed in there words) in 2 days. I've have phoned the dealer in Reading who i bought the car from. Told them I'm refusing to drive the car, so as of Wednesday I have no motor the courtesy car has to go back, after spending 32k surely that's not right. There reply was if the car is fixed you can drive it round, this will make no difference to your rejection claim.(I don't believe that to be true). Phoned MBUK again, they are a complete waste of time. They said if the Fixing mercedes dealer said the car is fixed and ok to drive, it is. They won't provide a hire car for me. I told them my local dealer in AYR have told me they had fixed this issue 3 times before, and each time a week later the car broke down on the motorway. How many times do they have to try fix it. Response MBUK can only go by what the repairing dealer inform them. I can't speak to anybody at MBUK about the rejection as it's between me and the dealer they say I understand that, but the car has only done 2300 miles so surely the fault is mercedes and not the dealers. The dealer will just take it to mercedes as a product fault. Feels like MBUK are just fobbing me off. The problem is with the product, not the dealer. So basically I have no car now, the dealer can take up to 8 weeks to decide on the rejection and could refuse my rejection, then what?

 

[Andyboy123]

Good advice, my complaint is with MBUK rather than dealer, the dealer has been very helpful to be fair to them. Its a product fault so surely MBUK have to take the blame. Have spoken with a lawyer for advice. They will take up the case if I don't get the result I'm looking for. Was looking online for any previous rejection cases to compare. struggling to find any info through

 

[Andyboy123]

Just an update. The Ayr garage fixed the car and delivered it 5 days ago(I agreed to take car back, but refused to keep driving it) When returned I checked the oil gauge, which again was failing to give a reading. They came to pick the car up again and are now investigating again as they don't know what is wrong with it. The good news is the Reading dealer has agreed to take the car back and supply me with a pre reg 68 plate. Can't speak highly enough of the dealer, they have been on my side through the process and understand my feelings why I wanted to reject the car. MBUK on the other hand are unwilling to contribute anything up to this point. They say i bought a used car not a new car. (only 45miles on the clock is new to me). So the 68 plate is slightly more and I need to pay the difference as it's worth more than the price I paid for mine. Least the dealer has come through for me, I still think MBUK could have helped in this matter. It's a product fault neither me or the dealer are at fault here.

 

[Andyboy123]

Just an update. When the Ayr delivered the 18 plate back, it was stinking of oil turns out it also had a leak. 5 times it's been in the Ayr dealership for repair. But I can now forget about that car. Mercedes Reading dropped me off a 3 week old 68 plate yesterday. Can't speak highly enough of them. They have been great through the whole process. Gave me full refund on my car, the 68 plate was more expensive mainly due to the upgraded widescreen cockpit. I had to pay the difference. So I'm out of pocket which I think is MBUK' s fault. They say it isn't, as I bought a used car not a new car (45miles!!!!!!!! needs a new turbo). Anyway they offered me £200 as a goodwill gesture. Laughable. Thanks for all the help guys. Never even knew you could reject a car before this forum. Hopefully no problems with this car as MBUK do not fill me with confidence