HYaz
New Member
I am about to take Mercedes to small claims court over their refusal to refund me the £200 fee for their useless dashcam app. They are saying because it was over the 14 day period, they don’t have to refund me. I did point out to them that it took me about a month to get it working as I had to keep on buying different USB sticks and it only started working after their latest update but they haven’t responded to my emails.
My claim is simple. What they sold, dashcam, is not fit for purpose as it takes a couple of minutes to become available and I have to remember to press record, which goes against what is expected from modern dashcams which automatically start recording, therefore their product is not fit for purpose.
Has anyone else purchased the dashcam app, realised how bad it is and managed to get their money back?
My claim is simple. What they sold, dashcam, is not fit for purpose as it takes a couple of minutes to become available and I have to remember to press record, which goes against what is expected from modern dashcams which automatically start recording, therefore their product is not fit for purpose.
Has anyone else purchased the dashcam app, realised how bad it is and managed to get their money back?