Hi Everyone!
I am new to forums & this is my first every post so apologises in advance if this is posted in the incorrect section or is a repeat thread.
You may already know exactly where this is going from the title but I have a 2017 plate Mercedes. To cut a long story short, a few weeks ago I noticed the topcoat pealing away from my doors handles & rear spoiler which since has progressed onto the roof. I have spoke with Mercedes who have pretty much fobbed me off due to the vehicle age/being out of warranty. Although they checked my VIN number & confirmed a know fault with my vehicles paint colour (Jupiter Red). I was completely unaware of this but can see from searching online & visiting body shops this seems to be a well known issue but I cant find anyone who has advised of their outcome.
I am trying to reach out to anyone who has experienced this or similar & if they were able to achieve a positive outcome from it? Or if anyone has any advise in general. So far I am hitting a brick wall with Mercedes, I have been to independent body shops who have inspected the vehicle & confirmed that my entire vehicle is blistering, therefore a repair will require a full body respray which will probably cost half the value of the vehicle. They've also told me of older vehicles than mine which Mercedes completed repairs/resprays on which at the time would have been further out of warranty than mine is currently. On top of this, the head of the body shop department/paint expert of a well know dealership within the NW (Luckily I have family who work there) advised the same regarding older vehicles & suggested should Mercedes be reluctant to fixed it, I should go down the legal route.
Might be important to add I bought the car whilst it was still in warranty but from a third party dealership. If anyone has any experience or advice with this issue please comment! I feel really let down by Mercedes as in my mind given they knew of the faulty paintwork whilst my vehicle was within warranty they should have notified owners + fixed it, rather than staying silent & letting other such has myself deal with the consequences later down the line.
I am new to forums & this is my first every post so apologises in advance if this is posted in the incorrect section or is a repeat thread.
You may already know exactly where this is going from the title but I have a 2017 plate Mercedes. To cut a long story short, a few weeks ago I noticed the topcoat pealing away from my doors handles & rear spoiler which since has progressed onto the roof. I have spoke with Mercedes who have pretty much fobbed me off due to the vehicle age/being out of warranty. Although they checked my VIN number & confirmed a know fault with my vehicles paint colour (Jupiter Red). I was completely unaware of this but can see from searching online & visiting body shops this seems to be a well known issue but I cant find anyone who has advised of their outcome.
I am trying to reach out to anyone who has experienced this or similar & if they were able to achieve a positive outcome from it? Or if anyone has any advise in general. So far I am hitting a brick wall with Mercedes, I have been to independent body shops who have inspected the vehicle & confirmed that my entire vehicle is blistering, therefore a repair will require a full body respray which will probably cost half the value of the vehicle. They've also told me of older vehicles than mine which Mercedes completed repairs/resprays on which at the time would have been further out of warranty than mine is currently. On top of this, the head of the body shop department/paint expert of a well know dealership within the NW (Luckily I have family who work there) advised the same regarding older vehicles & suggested should Mercedes be reluctant to fixed it, I should go down the legal route.
Might be important to add I bought the car whilst it was still in warranty but from a third party dealership. If anyone has any experience or advice with this issue please comment! I feel really let down by Mercedes as in my mind given they knew of the faulty paintwork whilst my vehicle was within warranty they should have notified owners + fixed it, rather than staying silent & letting other such has myself deal with the consequences later down the line.
