New facelift E Class 250 Sport DPF issues

[Mem]

Good Evening All,

I bought a new facelift E class 250 Cdi Diesel Sport in June this year.
I love the car but unfortunately have experienced problems with loss of power whilst driving it both on the Motorway and on normal roads and have returned the car to the dealer 5times with the same problem. They have identified that the problem is with the Diesel Particulate Filter. Each time they have regenerated it to fix the problem and delivered the car back to me.
This morning I had the same problem again with the car and have now
got to the point that I no longer want the car because of this and have told the dealer that I want a replacement or a refund.
I have been told that I will get neither as it is the way that the car is being driven and not a manufacturers issue , I am now threatening to return the car under the Sale of Goods act due to the car being unfit for purpose and have been told that I have no grounds to return it. What's my next move? Help

 

[rob_miller]

I would only recommend rejecting the car as a last resort. It can be a long drawn out process which can become very expensive and stressful for you at the same time. I would recommend taking the car to another dealer to see how they get on with sorting the issues you are experiencing with it. If the issues are still not resolved after this I would suggest that you arrange a meeting with the dealer principal to discuss the issues and to see what he offers. If the dealer principal and mbuk are not willing to cooperate get a solicitors letter across to both of them and see if that helps at all.

 

[Mickybo]

The dealer can refuse replacement if a repair is a more sensible solution (this would ultimately be decided by a judge in a court of law). However, any repair must be carried out by the dealer within a reasonable time and without causing significant inconvenience. It must also be successful. If the car suffers exactly the same fault a few weeks later, the buyer can then claim compensation or a refund. The dealer may not keep repairing the same fault unless it is clearly the most sensible thing to do. Unfortunately, the law does not lay down exactly what ‘reasonable’ or ‘significant’ might mean. These are for buyer and seller to negotiate upon, although a judge would have
the last word.

 

[ACID]

Hi

It's quite common in the new E class we have removed about 5 dpfs

Acid

 

[V12]

Hi

It's quite common in the new E class we have removed about 5 dpfs

Acid

Not for long...

 

[Major774]

Not for long...

MOT new rules in February 2014 in respect of DPF?

 

[Mickybo]

MOT new rules in February 2014 in respect of DPF?

But the DPF can be removed whilst still keeping the shell in place, the new MOT regulation is only for a visual inspection to ensure that cars that have it fitted from factory still have it, all youhave to do is cut it open from the top and gut it, then weld it back up and no one will be the wiser

 

[Auto-mobile]

Unlucky for the people that have already had it done, most have had a straight pipe fitted.

 

[The Boss]

Mem, due to the time scale, it is difficult to return the car, as it is not reasonable at 6+months.. and if on finance, you will loose payments made to date from the balance if it did go down that route etc

best advice is use another dealer to deal with this, and it will be sorted.. i have never had this issue, but perhaps, it is something a senior tech will know at an alternate dealership, as they will all honour the warranty

 

[Mickybo]

Mem, due to the time scale, it is difficult to return the car, as it is not reasonable at 6+months.. and if on finance, you will loose payments made to date from the balance if it did go down that route etc

best advice is use another dealer to deal with this, and it will be sorted.. i have never had this issue, but perhaps, it is something a senior tech will know at an alternate dealership, as they will all honour the warranty

I know about the time scale, but the issue has been a recurring issue from early on, the garage has had multiple attempts to rectify the issue without success which they are entitled to do, but due to the problem persiting and the inconvenience caused to the customer he should still be within his rights to get a refund minus the money paid for the time he has had the car and or a replacement

 

[stumpy1]

I rejected 2 cars at 6 and 9 months old and they too had recurring faults from day 1. So it can be done.