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Really need IT Help........

JLR1969

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I have started a new job and its like going back in time 25 years....

They are based in France with a London office so all of the servers are in France.

When I log on I have to go through Citrix and then all of my work is permanently connected to the server.

This means that as my broadband is not great 3.3MB Download and 0.5MB upload I cannot work as no matter what I do there is a lag of a second or two.

If I am working on a spreadsheet my inputs are delayed so trying to highlight multiple cells etc is impossible as you don't work in real time.

What can I do (please don't say move house) haha

Is the issue my upload speed? Would satellite broadband help?

If I cant work from home I would have to resign.......

I really need help

Thanks Guys.
 
Tell them to lower audio quality or disable it, and lower resolution or colours if you can.

Citrix should be good at low speed connections.
 
You'll need to upgrade your broadband to something faster or get a dedicated line with guaranteed up and down speeds.

Not possible as we live in a rural location, this is as fast as it gets....
 
Tell them to lower audio quality or disable it, and lower resolution or colours if you can.

Citrix should be good at low speed connections.

Thanks mate, I will try and ask them..... not easy as they are all French and speak very little English :doh:
 
I have started a new job and its like going back in time 25 years....

They are based in France with a London office so all of the servers are in France.

When I log on I have to go through Citrix and then all of my work is permanently connected to the server.

This means that as my broadband is not great 3.3MB Download and 0.5MB upload I cannot work as no matter what I do there is a lag of a second or two.

If I am working on a spreadsheet my inputs are delayed so trying to highlight multiple cells etc is impossible as you don't work in real time.

What can I do (please don't say move house) haha

Is the issue my upload speed? Would satellite broadband help?

If I cant work from home I would have to resign.......

I really need help

Thanks Guys.

I use Citrix and initially had the same problems. I arranged for IT to provide permissions to download my working files to a USB. I then worked on those through the day and uploaded the latest versions at the end of the day.

Not all IT departments will give permission and of course downloading to a USB will not help where you have to work in live docs on the server. With a good broadband connections Citrix is a great way to work at home.

We were lucky and got Infinity so the problem went away. I was looking at Satellite broadband - not tooooooo expensive if it means continuing to work from home - https://www.europasat.com/lp/satell...ource=google&***id=CJfI_paE-c8CFYIV0wod4VkBNA
 
I've used a Citrix remote desktop from home for many years, certainly on lower line speeds than 3.3mbps. You will never get instant response but it should be perfectly usable. Are there others working the same way, and if so what's their experience with it? The bottleneck could (for example) be between the Citrix server and the file share where your data is held - that would affect everyone using that service.
 
Go to this page. https://www.telecom-tariffs.co.uk/codelook.htm

Enter your phone number and check what service you can get. If there is an option on the page for FTTPoD (fibre to the premises on demand) you might be able to get superfast installed despite being in a rural area.

The downside is the cost, about £500 for an engineer and typically £1k for the fibre and dig, but your employer should be paying this if they want you to work fully connected from home. Not sure if they can offset it against corporation tax or get the VAT back.


.
 
First, a few questions:

1. What are you using it for, just Excel, or anything else?

2. Is there a reason you must use Citrix for Excel and other applications which can be installed locally?

3. Does the company have any other remote access services?



Citrix can be a little laggy, for all sorts of reasons, and not always because of your connection speed.

In case you're not familiar, the way Citrix works is a big computer in a data centre pretends to be lots of PCs, so it's like a virtual PC. You then view the virtual PC, and your own computer does very little processing.

Citrix should be able to run on a low speed connection, and this may sound obvious, but if you're using the same connection for other things at the same time, then it can limit the capacity for your work.

However it will be exaggerated when you're dependent upon that connection for stuff that used to be instant when your PC did all the work, like a locally installed copy of Excel. You might not notice as much when browsing, or downloading emails.

Upload speed can be a constraint to real working too. As can the quality of your connection. If you do a speed test, does the graph have long periods of low speed, whether upload or download?

What's your mobile data coverage like? Do you have 3G or 4G?
 
Go to this page. https://www.telecom-tariffs.co.uk/codelook.htm

Enter your phone number and check what service you can get. If there is an option on the page for FTTPoD (fibre to the premises on demand) you might be able to get superfast installed despite being in a rural area.

The downside is the cost, about £500 for an engineer and typically £1k for the fibre and dig, but your employer should be paying this if they want you to work fully connected from home. Not sure if they can offset it against corporation tax or get the VAT back.


.

The only option is BT if I have done it correctly
 
I use Citrix and initially had the same problems. I arranged for IT to provide permissions to download my working files to a USB. I then worked on those through the day and uploaded the latest versions at the end of the day.

Not all IT departments will give permission and of course downloading to a USB will not help where you have to work in live docs on the server. With a good broadband connections Citrix is a great way to work at home.

We were lucky and got Infinity so the problem went away. I was looking at Satellite broadband - not tooooooo expensive if it means continuing to work from home - https://www.europasat.com/lp/satell...ource=google&***id=CJfI_paE-c8CFYIV0wod4VkBNA

I tried that today but if I was working on the laptop it meant I could not see emails as I had to log out of Citrix to use laptop, I also normally constantly move in and out of the shared drive so would have to log in and out constantly which takes a while each time.
 
First, a few questions:

1. What are you using it for, just Excel, or anything else?

2. Is there a reason you must use Citrix for Excel and other applications which can be installed locally?

3. Does the company have any other remote access services?



Citrix can be a little laggy, for all sorts of reasons, and not always because of your connection speed.

In case you're not familiar, the way Citrix works is a big computer in a data centre pretends to be lots of PCs, so it's like a virtual PC. You then view the virtual PC, and your own computer does very little processing.

Citrix should be able to run on a low speed connection, and this may sound obvious, but if you're using the same connection for other things at the same time, then it can limit the capacity for your work.

However it will be exaggerated when you're dependent upon that connection for stuff that used to be instant when your PC did all the work, like a locally installed copy of Excel. You might not notice as much when browsing, or downloading emails.

Upload speed can be a constraint to real working too. As can the quality of your connection. If you do a speed test, does the graph have long periods of low speed, whether upload or download?

What's your mobile data coverage like? Do you have 3G or 4G?

All of the files are on a shared drive as is all of the data that I would use, to access the data I have to log in through a gateway which I believe is Citrix.

When I log in then try and work on an exel file its really laggy and I can't work, the only way to download a file from the shared drive to my real world PC is on a memory stick which is not acceptable and it also means I lose access to emails if I come out of the server

3G is poor as we can't get a mobile signal easily at home, used a signal box for mobile calls with EE
 
So many things it could be. I daily connect to users in India & Pakistan who connect by tethering their phones to their laptops, then connecting via VM Ware without major speed issues.

How old is your laptop? is your Windows upto date? have you tried it on another PC or tablet?

Also, please use the correct section of the forum! Moving.
 
Citrix should work fine on those speeds. We have customers working on Citric, 2X RAS & RDC/RDP remote connections on slower speeds than your connection with no issues.

Does it work fine using a decent connection elsewhere? Is anybody else using it all OK other than you?

Sent from my HTC 10 using Tapatalk
 
My limited experience of Citrix has been very frustrating. Try doing something intensive like a big mail merge over Citrix and it will grind to a halt. Even printing via Citrix is slow. Citrix is a dated concept and there are better ways now but you are not going to see your organisation change it in a hurry.

Only sensible solution would be to do the processing on your local machine and then send the finished files. Organisations that use Citrix tend to be very prescriptive though and want to retain control of the data centrally, so that may not be possible.
 
Do you have a 4G mobile reception in your location?

I have many clients who use 4G rather than ADSL as the speeds are better and the data costs are quite reasonable.
 
Satellite will be no good as the latency will make it worse & unusable.

Sent from my HTC 10 using Tapatalk
 
Do you have a 4G mobile reception in your location?

I have many clients who use 4G rather than ADSL as the speeds are better and the data costs are quite reasonable.

Mobile signal is also very poor
 

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