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Rear ended..... eye watering repair costs

My C207 was 6 days old when a Luton van couldn't stop in time , I tried all avenues to get some compensation as the car was so new , no joy at all.
The C207 had "active headrests" , brilliant things , so no whiplash for me or my wife . It's been over three years since the accident and the number of claims companies that tried to push us to claim for whiplash is unbelievable. Damage as below - no broken glass or lights - but the cross member behind the bumper had actually snapped, circled red. Cost of repairs -circa £6500View attachment 85619 View attachment 85617
Yes, definitely the active headrest's are a brilliant idea, and save countless live's yearly. And I speak from personal experience on this. From what I can see of the visible damage, if you did not have these headrests when the collision happened, it's a safe bet that you would have suffered some form of stiffness, at the lower end of the injury's scale, up to and including quadriplegia or even death.
The plastic bumpers work exactly as they are designed to do. They absorb the impact, and then "spring" back into their shape, only showing slight or very little visible damage ....but what is visible is literally the tip of the iceberg. Any split or crack in the bumper usually means severe damage underneath.
As for the procession of "Claim Processor's" offering their "services"..That really wind's me up...Headrests and seat belts prevent serious injury's , but it's a cash cow for those company's...and unfortunately, for far too many people as well,,,but some one has to pay for it. Kudu's to you for being honest about it, and resisting the endeavor's of these legalized robbers.
Very strange though that you could not get depreciation value for the damage done.....Imagine that you are have bought a car, only to find out later on that it had been rear ended, and reinforcing chassis panel had been replaced....That would have entailed some very serious discussion's with the dealership.
 
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The one thing that annoyed me most was the company that supplied the courtesy car. The third party was obviously at fault and I was asked what car I wanted , to which I replied that a Ford Focus would be fine. The following day ,a Saturday, a very nice CLS 350 is delivered on the premise that it's the only MB available , @ £96 a day. On Monday I go down to the hire centre and inform them that the CLS is unsuitable , £96 a day , some insurance company's got to pay. I ask if I can have one of the Skoda Fabias outside but I'm told they're all booked. After a slight altercation they let me have a BMW 3 series touring , £36 a day , and off I go.
A few days later and a knock on the door , young man says " I'm told that you're not happy with the 3 series so I've got you a nice 5 series " , after telling him to sod off nicely he admits he's under pressure to get me to accept the 5 series as the third party was at fault and they're on a winner. When I challenged him about whether or not the third party's insurer would accept the costs he explains that they have a win some , lose some system. If the third party insurance pays out for the hire of the CLS or 5 series a proportion of the proceeds go into a pot so that when a third party insurer refuses to pay for such cars money is taken out of the pot. No liability on my part if they refuse. Still told to sod off , had the 3 series for about 5 weeks so 21 days at £36 a day versus £96 a day , I wonder why insurance premiums are so high.
 

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