Stargard - bought lease car and charged for this

[paulfoel]

Agreed a price for the purchase of my lease A Class. Part of the deal was it went back to dealer for MOT, Service etc. before they could sell it to me as used Merc with warranty fair enough. One of the things listed was Stargard - ok fair enough crack on if you want.

Like I said I was give a price of £17895.

Alas, just before the car went in, someone managed to cave the side in. Went to dealer anyway (told them about the side) and, to fair, they did spend a few quid on it new tyres, brakes etc.
BUT, invoice came back

Car purchase £17495
Stargard £400

Total £17895.

Now hang on I never agreed to pay extra for it - would have said hang on anyway - in a few weeks im having brand new doors etc. so half the car wont be Stargarded.
Just wondered if they've added this without telling me it was an extra or just the way the invoice is done.

 

[Germgh0st]

Stargard isn't worth the money anyway - you can buy the stuff on eBay for about £50, the rest of the cost is labour. It's a generic 'ceramic type' coating that all manufacturer's will try and seel you their own versions of.

They key to it lasting is the preparation and the application, and you can pretty much gurantee for £350 odd of labour the car isn't being properly prepared. As a comparison, I had my C43 ceramic coated by a professional detailer when I first bought it. The machine polich alone set me back £300, that's before I spent any money on the product and it's application.

As you hadn't agreed to the product being applied to the car then I would argue they have no right to charge you for it. I'm not entirely sure how they have the balls to charge you for it on a damaged car!

 

[Skd884]

Agreed a price for the purchase of my lease A Class. Part of the deal was it went back to dealer for MOT, Service etc. before they could sell it to me as used Merc with warranty fair enough. One of the things listed was Stargard - ok fair enough crack on if you want.

Like I said I was give a price of £17895.

Alas, just before the car went in, someone managed to cave the side in. Went to dealer anyway (told them about the side) and, to fair, they did spend a few quid on it new tyres, brakes etc.
BUT, invoice came back

Car purchase £17495
Stargard £400

Total £17895.

Now hang on I never agreed to pay extra for it - would have said hang on anyway - in a few weeks im having brand new doors etc. so half the car wont be Stargarded.
Just wondered if they've added this without telling me it was an extra or just the way the invoice is done.

Rip off do not pay a penny.

 

[ToeKnee]

So you was given a price of £17895 and you've paid £17895? I don't see what the problem is?

 

[DSM10000]

Agreed a price for the purchase of my lease A Class. Part of the deal was it went back to dealer for MOT, Service etc. before they could sell it to me as used Merc with warranty fair enough. One of the things listed was Stargard - ok fair enough crack on if you want.

Like I said I was give a price of £17895.

Alas, just before the car went in, someone managed to cave the side in. Went to dealer anyway (told them about the side) and, to fair, they did spend a few quid on it new tyres, brakes etc.
BUT, invoice came back

Car purchase £17495
Stargard £400

Total £17895.

Now hang on I never agreed to pay extra for it - would have said hang on anyway - in a few weeks im having brand new doors etc. so half the car wont be Stargarded.
Just wondered if they've added this without telling me it was an extra or just the way the invoice is done.

You agreed to one price and the dealer tried to give you an invoice for exactly that price!

Outrageous

 

[Bobby Dazzler]

So you was given a price of £17895 and you've paid £17895? I don't see what the problem is?

+1

@paulfoel you agreed to them applying Starguard and the price of the car, and they have applied Starguard and charged the agreed price. There’s not much to complain about there.

 

[Germgh0st]

I think the point is that price included something not asked for and it would appear that was not disclosed. At least I think that's the point? I still fail to see how you can be charged for applying the product to a considerably damaged car? It should never have been applied.

 

[Teego]

It's just the way for the rep to get more commission. Invoice you the agreed total pice inc free starguard.
Then split the starguard out in the invoice so he can claim it as a sale.
Happens all the time. Years ago I bought a used BMW. Agreed a price. Went to collect and salesman said he'd included 2 years free warranty. Very nice. The invoice showed agreed total price but a charge for the warranty within it. OK so he got some extra commission out of the deal.

 

[Bobby Dazzler]

I think the point is that price included something not asked for and it would appear that was not disclosed. At least I think that's the point?

It was disclosed though, and the OP agreed to it.

Agreed a price for the purchase of my lease A Class. Part of the deal was it went back to dealer for MOT, Service etc. before they could sell it to me as used Merc with warranty fair enough. One of the things listed was Stargard - ok fair enough crack on if you want.

 

[paulfoel]

To clarify, I agreed a price of £17895. Then they send me details saying they would mot, service, valet, stargard, 12m warranty. This is the price I paid.

I was just surprised to find the invoice for the stargard as separate. Implies I've paid for that separately. If it was all included anyway and not optional then fair enough.

 

[Germgh0st]

It was disclosed though, and the OP agreed to it.

Until his last post the OP hadn't said that the price given included Stargard.

Given that the OP has now said the price he was quoted did in fact include Stargard then, like everyone else, I don't see this as being any sort of issue.

 

[Petrol Pete]

Nothing to see here.....

 

[Skd884]

To clarify, I agreed a price of £17895. Then they send me details saying they would mot, service, valet, stargard, 12m warranty. This is the price I paid.

I was just surprised to find the invoice for the stargard as separate. Implies I've paid for that separately. If it was all included anyway and not optional then fair enough.

You should have seen a itemised £ then declined the rip off SG.

 

[liamt]

To clarify, I agreed a price of £17895. Then they send me details saying they would mot, service, valet, stargard, 12m warranty. This is the price I paid.

I was just surprised to find the invoice for the stargard as separate. Implies I've paid for that separately. If it was all included anyway and not optional then fair enough.

I don't think it is anything to worry about, when I bought my car the Star Guard was invoiced separately, I believe it is down to how their CRM system works, the pricing for items such as Star Guard and GAP changes frequently and I think are ordered on different systems, therefore they are invoiced separately. All the invoices for the sale of the car, Star Guard, GAP etc. should add up to the agreed price you've paid.

 

[Bobby Dazzler]

Until his last post the OP hadn't said that the price given included Stargard.

The first post in this thread says it quite clearly

Agreed a price for the purchase of my lease A Class. Part of the deal was it went back to dealer for MOT, Service etc. before they could sell it to me as used Merc with warranty fair enough. One of the things listed was Stargard - ok fair enough crack on if you want.

 

[rayaans]

They do this all the time. Charge you something on paper which is different to what you think you're getting but the total price is the agreed one

The best way to do it is to take out "free" gap insurance

As it's usually pro rata you can cancel it after the 14 days and get some money back as a little discount

 

[tonysmb]

OP, as others have said, you have exactly what you expected and agreed at the price agreed. How the garage itemise their internal 'creative accounting' is a matter for them.

Presumably you didn't ask specific questions re Starguard etc., so you don't really have any come back IMHO.

 

[markjay]

There's an obvious issue here and it's that the OP was never given a breakdown, and so there's lack of transparency here. Having said that, I doubt that this actually amounts to a breach of consumer rights legislation, in other words I don't think the OP has a valid legal argument here. But I do agree that this is the kind of practices that gives car dealers the poor reputation that they have.

 

[markjay]

Another thought: in spite of what the invoice said, it is not clear that the OP could have gotten the car for £17,495 had he refused the Stargard treatment. As Teego said, the sales rep may have entered it in this way in the books to maximise his/her commission, but this is not to say that the dealer would have actually parted with the car for £17,495.