W205 c63 Amg Service B

[Mazzao]

Good afternoon all,

My service B popped up on the screen few days ago and the last service done was an A service back in January 2020.

Anyways, I thought I would get myself a service plan for the next 2 services as I usually keep my cars 2 years, maybe 3 pushing it. The lovely lady on the phone got me booked in this Monday coming, however she only said that it would require an Oil change, oil filter and my Brake fluid, she did mention spark plugs but said this would most likely not be needed.

I thought for a B service it would be pretty much everything? Is that not the big one?

I had a look on the electronic service sheet but I'll be honest I couldn't make much sense of it ha!

The car only has 14k miles on it and it's a 66 plate with the premium plus package.

Any ideas on this?

FYI service plan was cheaper than I thought, £54 a month for 2 years. Not too shabby I thought!

 

[Bobby Dazzler]

Good afternoon all,

My service B popped up on the screen few days ago and the last service done was an A service back in January 2020.

Anyways, I thought I would get myself a service plan for the next 2 services as I usually keep my cars 2 years, maybe 3 pushing it. The lovely lady on the phone got me booked in this Monday coming, however she only said that it would require an Oil change, oil filter and my Brake fluid, she did mention spark plugs but said this would most likely not be needed.

I thought for a B service it would be pretty much everything? Is that not the big one?

I had a look on the electronic service sheet but I'll be honest I couldn't make much sense of it ha!

The car only has 14k miles on it and it's a 66 plate with the premium plus package.

Any ideas on this?

FYI service plan was cheaper than I thought, £54 a month for 2 years. Not too shabby I thought!

Looks like a B-service, plus dust filter plus brake fluid is due according to your ESS screenshot.

I would have maybe expected either a park plug change or automatic transmission fluid change at 4 years, but perhaps one is third service and one is fifth service.

 

[Mazzao]

Yeah she did mention the brake fluid but due to the mileage she recommended to have this in my next service in 2022, I thought perhaps plugs too, I'll mention it on Monday and see what they say!

Thanks for the reply!

 

[Bobby Dazzler]

Yeah she did mention the brake fluid but due to the mileage she recommended to have this in my next service in 2022, I thought perhaps plugs too, I'll mention it on Monday and see what they say!

Thanks for the reply!

If it’s in a service contract they’ll only do what is authorised, which should be what it says on ESS. Let us know how you get on

 

[Jobsworth]

Ask them about differential oil too. The non S model has a plate type lsd, and the oil gets contaminated with fine metal particles. The main dealers seem to neglect this item. On the DSB it’s paired with air filter change.

 

[Mazzao]

I know it's a mechanical diff in the mom S model but I'm not clued up on the servicing requirements for this.

Is there certain intervals for the diff oil and would it included in a service plan?

I will give them a ring today before Monday but trying to get as much info before I call so I don't sound like a newbie

 

[Skd884]

I know it's a mechanical diff in the mom S model but I'm not clued up on the servicing requirements for this.

Is there certain intervals for the diff oil and would it included in a service plan?

I will give them a ring today before Monday but trying to get as much info before I call so I don't sound like a newbie

There is yes and it will show on ess.

 

[CJD]

I thought the plugs would be due at the 4 year point ?

 

[Skd884]

I thought the plugs would be due at the 4 year point ?

Might be 3 on 205 c63.

 

[Mazzao]

To be honest she did mention it on the phone but I don't think she confirmed it, surely on the ESS it would show?

Anyways I'll give them a ring shortly this morning and will get back to yous!

 

[markjay]

Yeah she did mention the brake fluid but due to the mileage she recommended to have this in my next service in 2022, I thought perhaps plugs too, I'll mention it on Monday and see what they say!

Thanks for the reply!

If it’s in a service contract they’ll only do what is authorised, which should be what it says on ESS. Let us know how you get on

Mazzao, See above - if the service is done under the Service Care Plan, then neither you nor the garage will have much say regarding what gets done and what not - it will down to what is showing on ESS (unless of course you choose to pay separately for anything that's not on ESS).

 

[Mazzao]

Not great news, apparently this will be an additional charge as it should have been carried out in last year's service for the spark plugs but it was declined. Therefore it isn't covered in my service plan.

Quite annoyed at this because I'm paying £650 for just an oil change, filter, dust filter and brake fluid whereas if the sparks were changed in last years service, I would get the lot for the same price and the spark plugs are quite expensive to say the least as an additional charge.

Better to cancel my service plan before Monday and maybe try a specliast and pay upfront?

 

[AMGeed]

The brake fluid should have been done last year too if yours is a 66 plate. (Every 2 years so 2018 and 2020)
I believe the ATF should have been changed at 3 years too.

 

[Mazzao]

Sorry brake fluid was changed aswel last year but the transmission fluid was due and spark plugs should of been done.

As they weren't done it isn't covered under the service plan of £54 a month, total £650 a year, therefore all that is covered is Oil change, oil filter, dust filter and brake fluid. For the spark plug, transmission fluid and even air filter this would of been included in this £54 a month but as it wasn't done, it's not an additional charge.

Therefore I'm contemplating whether it's even worth the service plan now!

Also more annoyingly, I had look at the advertisement from the garage that sold the car to me last year and it clearly stated FSH from the Mercedes-Benz dealership and the guy I spoke to this morning said that I should contact the dealership and explain why it's not been done as FSH at the required intervals.

 

[CrazyCow]

The intervals are 1 year/ 12,5k miles

Additional items:

- Dust filter every15.5k/2 yrs
- Brake fluid every 2 yrs
- Air Filter every 31k/3 yrs
- Diff oil every 31k/3 yrs
- Spark plugs every 46.5k/3yrs
- ATF every 31k/3yrs
- Pan roof 31k/3yrs
- Fuel filter (probably complete delivery unit in this case) every 124k/10 yrs

As you can see the 3rd service would be very expensive. It's definitely worth asking dealership for the service history printout. Do you know if the car had previously a service plan? If it did and the additional items were missed out you should demand them to be done now. It's different story though if the previous owner or the garage you bought the car from specifically asked not to do it.

 

[Mazzao]

I got sent the service history and it never had any service plan, but all services were done at Mercedes-Benz just the last service the previous customer must of declined the recommended required intervals of transmission fluid and spark plugs, which has now left me with a burden to say the least!

 

[Bobby Dazzler]

I got sent the service history and it never had any service plan, but all services were done at Mercedes-Benz just the last service the previous customer must of declined the recommended required intervals of transmission fluid and spark plugs, which has now left me with a burden to say the least!

How long have you had the car, and who arranged and paid for the third service - was it the previous owner/keep or a trader/dealer? Perhaps the previous owner knew they intended to sell soon after and so had the bare minimum service done in order to say it had been serviced every year, likewise a trader wanting to sell with maximum margin might do the same.

It certainly hasn't got a Full Service History without the spark plugs, automatic transmission fluid and differential fluid changed. Unfortunately I've seen this far too many times when looking at secondhand cars. Once a car is older than 2 years old it's unusual to find a car which really has had all scheduled service actions performed. Service plans are growing in popularity which should help.

 

[AMGeed]

Have to agree with Bobby. The previous owner has declined the spark plug change to reduce the cost of the service knowing it would be sold soon. Shame when the new owner finds this out.
Mine missed an ATF change at 3 yrs but taking out a service plan covered it.

I'd concur with the OP in that a service plan at this point isn't financially the best idea.

 

[Mazzao]

How long have you had the car, and who arranged and paid for the third service - was it the previous owner/keep or a trader/dealer? Perhaps the previous owner knew they intended to sell soon after and so had the bare minimum service done in order to say it had been serviced every year, likewise a trader wanting to sell with maximum margin might do the same.

It certainly hasn't got a Full Service History without the spark plugs, automatic transmission fluid and differential fluid changed. Unfortunately I've seen this far too many times when looking at secondhand cars. Once a car is older than 2 years old it's unusual to find a car which really has had all scheduled service actions performed. Service plans are growing in popularity which should help.

So I've spoken to the dealer that sold me it and they state it does have a full service history and I've requested it and after reading it the only thing changed in 2020 was the oil filter and dust filter, thus the customer declining the ATF fluid and spark plugs which ofcourse was due to cost. Therefore as the dealership claimed FSH, would I be able to argue that they should cover the costs?

Have to agree with Bobby. The previous owner has declined the spark plug change to reduce the cost of the service knowing it would be sold soon. Shame when the new owner finds this out.
Mine missed an ATF change at 3 yrs but taking out a service plan covered it.

I'd concur with the OP in that a service plan at this point isn't financially the best idea.

Thanks for the reply, how did you manage to get the service plan to cover the ATF of it hadn't been done at the recommended interval? As mine missed it last year therefore they said it would be an additional charge.

I have also spoken to TJ Oneils a Mercedes-Benz specliast in Glasgow with great reviews, they will do the whole job including sparks plugs and ATF change for £800 which is better than this service plan + additional charges of outstanding items not completed.

Quite gutted to say the least as I was looking forward to a good service plan and also enquire about a warranty which is now void.

 

[AMGeed]

Thanks for the reply, how did you manage to get the service plan to cover the ATF of it hadn't been done at the recommended interval? As mine missed it last year therefore they said it would be an additional charge.

Sorry, I should have mentioned that as a 64 plate car, last years service did have both ATF and brake fluid due. That was the main reason along with it being a B service that I took out a plan. Its possible the previous owner didn't have it done after 3 years as the mileage was still very low.

Nice of the Scots dealer to do you a good price for the items missed last year.
Is the warranty still void despite you having a full main dealer service history, albeit with two items being done a year late?