What does FMBSH really mean?

[verytalldave]

For example, if I always take my MB to a MB dealer for its servicing, then obviously it retains full FMBSH.
If however I take it somewhere else where they will do a quality service and use only geniune MB parts......for example, here.......
http://www.prestigecarservice.co.uk/
what happens then?
As I understand it, my 30 year Mobilo is retained and continues as only genuine MB parts have been used in the service.
Therefore, in my book, as MB have basically given it their "seal of approval" (as Mobilo continues) and thus, FMBSH has been maintained.

How do other forum members view this point?

 

[jaymanek]

Well we may agree, but MB will not, your mobilo will be cancelled..

they cannot be assured as to the parts used if none MB dealer and so they wont cover you.

To me a FSH is one where services have been carried out at recommended intervals (or according to assyst on later cars) by a dealer or MB specialist...

There are certin excpetions, e.g. Nationwide Autocentres were given approval to do MB servicing, George Fraser has and certain others...

EDIT: Olly says on this website that MB guarantees are maintained, but nos sure how as i thought Mobilo required use of MB agents only..

 

[GrahamC230K]

FMBSH to me means an MB dealer has changed the oil, maybe a few filters and maybe lubed a few catches on the car since new. Garuantees the car has been to see a MB dealer but counts for nothing towards the state of the car as you don't see a register of faults found or additional work recommended or carried out or indeed not identified at all from a stamped book which is all you need to claim FMBSH.

 

[Benzowner]

Well we may agree, but MB will not, your mobilo will be cancelled..

they cannot be assured as to the parts used if none MB dealer and so they wont cover you.

To me a FSH is one where services have been carried out at recommended intervals (or according to assyst on later cars) by a dealer or MB specialist...

There are certin excpetions, e.g. Nationwide Autocentres were given approval to do MB servicing, George Fraser has and certain others...

EDIT: Olly says on this website that MB guarantees are maintained, but nos sure how as i thought Mobilo required use of MB agents only..

Surely, MB only look at the service book, so if you have the service intervals by MB, all other works can be carried by a non MB technician?

 

[jaymanek]

Surely, MB only look at the service book, so if you have the service intervals by MB, all other works can be carried by a non MB technician?

exactly... as long as the stamp is in there..

 

[davidjpowell]

I understood that on cars with a 'normal' 3 year warrenty the EU Block Exemption means that as longs as OEM parts are used and the car serviced in accordance with manufacturers guidelines car is covered.

However on my car 2005 C320 cdi the warenty is for 2 years only. After that it is only renewed after a MB service. I suspect that this gets around the block exemption rule as MB are not saying that they will not cover the car, just that they will renew the warrenty after a service.

David

PS On my previous Volvo which had missed a service before me I had it serviced by a specialist using OEM parts and got hammered on trade in. Going to stick to dealers for the time being this time!

 

[Mr E]

I thought MB cars in the UK had 3 years warranty - 2 OEM + 1 MBUK.

That's by-the-by. Forget any link between warranty and MobiloLife as they are two separate things. The "OEM" warranty offered is covered under the change in Block Exemption rules, so as long as the vehicle is serviced in accordance with manufacturer's requirements then you're OK. However, you'd have to prove that was the case hence why most manufacturers implemented an "authorised agent" route and access to bulletins, tech manuals, etc on-line.

Mobilo is not a warranty under the constraints of Block Exemption changes. It is over and above that to which you receive via the warranty. It is designed to keep the vehicles in the dealer / authorised network. However, as has been stated, it's based on the service history in the book...

An interesting thought - while waiting outside the hairdresser's for Mrs E I was reading the service book. I noticed an innocent-looking phrase along the lines of "service items and any other other items deemed to require replacement at the time of service" (must pull it out and have a proper look). This reminds me of a thread for a month or so ago..... I'll post up the actual wording later, or correct this post. I'm also playing with a new demonstrator this week (E220 Estate) so I'll check the paperwork in there too as I know these conditions change on a regular basis.

 

[carnut]

I understood that on cars with a 'normal' 3 year warrenty the EU Block Exemption means that as longs as OEM parts are used and the car serviced in accordance with manufacturers guidelines car is covered.

However on my car 2005 C320 cdi the warenty is for 2 years only. After that it is only renewed after a MB service. I suspect that this gets around the block exemption rule as MB are not saying that they will not cover the car, just that they will renew the warrenty after a service.

David

PS On my previous Volvo which had missed a service before me I had it serviced by a specialist using OEM parts and got hammered on trade in. Going to stick to dealers for the time being this time!

This is the real crux of the matter isnt it!? The Dealers really put the frightners on you regarding "trade in " price, and are probably winning on that score. I believe anoither thread said that if you had the choice between 2 identical cars except for "dealer FMBSH" and Indie ( however good) then the dealer car is the choice.

I go to Indie for everything except a/b service, but I get quotes for the service from MB dealers in areas I will be visiting ( can save some money but not lots...it just keeps my local dealer on his toes!! ). My local dealer of course is in a group all owned by the same principal so "competition" is ono existent!!

 

[Tan]

My Dad's A-class needs a "B" service, the local dealer wants around £450, Bradford MB want £330. We used to have part of the service done via MB for the stamp but the rest at a specialist. Would this count i.e. keep our Mobilo? or do they record the service type that was carried out.

 

[carnut]

My Dad's A-class needs a "B" service, the local dealer wants around £450, Bradford MB want £330. We used to have part of the service done via MB for the stamp but the rest at a specialist. Would this count i.e. keep our Mobilo? or do they record the service type that was carried out.

how do you get them to do "part" of a service?

 

[Spinal]

As I understand it, my 30 year Mobilo is retained and continues as only genuine MB parts have been used in the service.
Therefore, in my book, as MB have basically given it their "seal of approval" (as Mobilo continues) and thus, FMBSH has been maintained.

How do other forum members view this point?

I was under the impression that they reworded their MobiloLife's fine-print. From what I read a while back, it's no longer "30 years, as long as it is serviced by MB". I thought it got changed to something on the lines of:
"Renewed annually (or whenever a service is due, whichever comes first); up to a maximum of 30 years"

The core difference being that you effectively "renew" your mobilo cover by servicing at MB; and you can keep renewing this for up to 30 years.

Michele

 

[hawk20]

FMBSH to me means an MB dealer has changed the oil, maybe a few filters and maybe lubed a few catches on the car since new. Garuantees the car has been to see a MB dealer but counts for nothing towards the state of the car as you don't see a register of faults found or additional work recommended or carried out or indeed not identified at all from a stamped book which is all you need to claim FMBSH.

That is hardly a fair view. Look at the list of jobs done on say a B service and the checks done and it is a lot more than just changing the oil and lubing a few catches. In addition to servicing all the updates, recalls and service campaigns are done and these can be quite extensive. Have a look for example at those listed on an American website just for the new S class, which has been a very reliable car. (I'll find and post it) According to What Car huge numbers of cars are driving round without the recall work done (let alone the Service Campaigns) because people move, or don't respond and never go to a Merc dealer. Given that services only cost about 2p per mile even on the S class I had, it baffles me more don't go to MB dealers for the basic services and -if they prefer- go elsewhere for other repairs.

My A service on the S320cdi was £235 inc vat after 15,000 miles and the B service was £450 after 30,000 miles. That is about 2p per mile the small change of motoring. AND with FullMBSH you get free breakdown cover in UK and Europe. For me and my wife that would cost £150 from the AA with another £100 for Euro cover.

Here's the link: -
http://forum.mbworld.org/forums/showthread.php?t=163014

And from the T's and C's of MobiloLife: -
"MobiloLife is renewed after each service performed by a Mercedes-Benz Authorised Repairer and remains valid until the next service is due. "

 

[GrahamC230K]

I think it is a fair view. Obviously there was no point me listing the schedule of a B service, that is is you think it is all really carried out to the letter. Is there latitude for other checks for common issues on that car (over 3 years old say) to be checked etc? Are fault scans run as due course or only if a fault is reported?

A stamped book can count for very little. A stamped book with a file full of invoices for MB replaced consumbales and additional work carried out could be highly valued (not necessarilly monetary).

 

[stats007]

Back to the OP's question:

FMBSH is main dealer.
FSH is main dealer and MB specialist.

 

[MrMotul]

For example, if I always take my MB to a MB dealer for its servicing, then obviously it retains full FMBSH.
If however I take it somewhere else where they will do a quality service and use only geniune MB parts......for example, here.......
http://www.prestigecarservice.co.uk/
what happens then?
As I understand it, my 30 year Mobilo is retained and continues as only genuine MB parts have been used in the service.
Therefore, in my book, as MB have basically given it their "seal of approval" (as Mobilo continues) and thus, FMBSH has been maintained.

How do other forum members view this point?

In the World of Car dealing that I once belonged to "FMBSH" Meant that every service has been stamped in the Service book by Mercedes. If there is any service stamp missing, or a service done by anyone other than a Mercedes Garage then "FMBSH" does not apply to the car in Question. Hope that helps,

Regards,

Terry.

 

[Tan]

how do you get them to do "part" of a service?

Then it was easy, now i am not so sure. Now the only way that i can think of is asking the dealer to do an "A"-service regardless of the fact that it needs a "B"

 

[Ratz]

From a personal perspective as long as a car has been serviced at a reputable specialist and has bills showing the work done then I am happy - to a point. For me the crossover comes with how new the vehicle is and I suspect for the dealer too. Vehicles that a dealer would normally retail and make some profit from benefit greatly from full main dealer SH at trade in time, cars that would normally go to auction or to a trader are much less affected IMHO.

 

[crockers]

Ok what about this scenario...I take my car in for a A service and get a call telling me the discs and pads need changing.....loads of dosh. I say no just do the service I will get them done elsewhere....does this count as a FMBSH ....does it qualify for Mobilio?..




refer to post #7
An interesting thought - while waiting outside the hairdresser's for Mrs E I was reading the service book. I noticed an innocent-looking phrase along the lines of "service items and any other other items deemed to require replacement at the time of service" (must pull it out and have a proper look). This reminds me of a thread for a month or so ago..... I'll post up the actual wording later, or correct this post. I'm also playing with a new demonstrator this week (E220 Estate) so I'll check the paperwork in there too as I know these conditions change on a regular basis.

 

[Benzowner]

Ok what about this scenario...I take my car in for a A service and get a call telling me the discs and pads need changing.....loads of dosh. I say no just do the service I will get them done elsewhere....does this count as a FMBSH ....does it qualify for Mobilio?..

I would say yes, because on the same basis, if the tyre are a little worn, should MB change them to keep full MBSH, of course not. Surely consumable items like discs, pads, and even clutches can be replaced elsewhere. You only need the stamp in the book.

 

[jonm]

The cynical side of me would say that it means 'you' have paid too much for your servicing, there are always cheaper indies somewhere.