2016 Mercedes C350e won't charge at all

[Robwr80]

Hi,
I have my Mercedes since August 2022, and I have some starting / battery or gearbox issues with my car since March this year, but today I couldn't start it. Long story short, I took a small roadtrip somewhere, where I got the battery light and malfunction pop up on the dash, but the car seemed to be working fine. When I got to the place and turned off the car, it said "towing not possible". I still left the car and went to the place, but when I got back, I couldn't start the car. The ignition turned on but it didn't want to go to the ready state. When I managed to start it, I drove home, but in the meantime, the car wouldn't charge while driving, and it was on 3% battery. When I got home, it showed me to stop the car and leave the engine running. But after I've done that, the car still wouldn't charge. When I plugged it in at home, the charger locked but there was a red battery light flashing

I'd like to get a response quickly, because I don't know what to do.

 

[Robwr80]

Hi,
I have my Mercedes since August 2022, and I have some starting / battery or gearbox issues with my car since March this year, but today I couldn't start it. Long story short, I took a small roadtrip somewhere, where I got the battery light and malfunction pop up on the dash, but the car seemed to be working fine. When I got to the place and turned off the car, it said "towing not possible". I still left the car and went to the place, but when I got back, I couldn't start the car. The ignition turned on but it didn't want to go to the ready state. When I managed to start it, I drove home, but in the meantime, the car wouldn't charge while driving, and it was on 3% battery. When I got home, it showed me to stop the car and leave the engine running. But after I've done that, the car still wouldn't charge. When I plugged it in at home, the charger locked but there was a red battery light flashing

I'd like to get a response quickly, because I don't know what to do.

Update: After I tried turning on the car, it showed to keep it in P but leave the engine running, and it charged up. The cable charging also works.

 

[DSM10000]

Where did you buy the car from?

If it was an MB dealer then it is still under warranty.

 

[Robwr80]

Where did you buy the car from?

If it was an MB dealer then it is still under warranty.

I bought the car from a used car dealer in Norway (because I live here)

 

[DSM10000]

Does it still have warranty left from the dealer you bought it from?

 

[Robwr80]

Does it still have warranty left from the dealer you bought it from?

Nope, the warranty was 3 months or 3000km. If I had warranty, I would drive the car to a MB dealer right away.

 

[DSM10000]

I don't think so. I think the warranty was 3 months or 3000km

That seems quite short. In the UK we have an act of Parliament that covers faults on used cars up to 6 months for most faults and up to 12 months for others.

 

[ALFAitalia]

Not quite....there is a bit more to it than that.....

If a car develops a fault within the first 30 days of purchase, it is under statutory warranty and the buyer can simply reject it and return it to the dealer for a refund.

If a fault emerges between 30 days and six months from the date of purchase, the law assumes that the fault was pre-existing and, unless the seller can prove otherwise, the vehicle is still protected by statutory warranty. Here, the seller has one chance to fix the problem. If they do not manage to do that, the buyer is entitled to a refund, which may be less than the original purchase price to account for the time during which the car has been functional.

After six months, the automatic protection of the Consumer Rights Act 2015 expires. It is up to the buyer to prove that there was a fault with the car at the time of purchase if they want to pursue a dealer for a claim to repair a fault.

Note that the statutory warranty on a used car only applies here to cars bought from a dealer.

 

[DSM10000]

Not quite....there is a bit more to it than that.....

If a car develops a fault within the first 30 days of purchase, it is under statutory warranty and the buyer can simply reject it and return it to the dealer for a refund.

If a fault emerges between 30 days and six months from the date of purchase, the law assumes that the fault was pre-existing and, unless the seller can prove otherwise, the vehicle is still protected by statutory warranty. Here, the seller has one chance to fix the problem. If they do not manage to do that, the buyer is entitled to a refund, which may be less than the original purchase price to account for the time during which the car has been functional.

After six months, the automatic protection of the Consumer Rights Act 2015 expires. It is up to the buyer to prove that there was a fault with the car at the time of purchase if they want to pursue a dealer for a claim to repair a fault.

Note that the statutory warranty on a used car only applies here to cars bought from a dealer.

I was aware of the points you made but as the OP is in Norway didn't feel that a detailed reply would help them although hopefully your very well presented post may help others to understand their statutory rights.

 

[Dk66]

Update: After I tried turning on the car, it showed to keep it in P but leave the engine running, and it charged up. The cable charging also works.

I had the same experience with my c350e. My advice is never leave the battery flat. Since than I'm driving on save mode on winter, as there is no point using hybrid, and on summer I make sure I never get the battery flat until I get home to charge it.