A warning to all independents

[markjay]

On the other... the sinister-sounding nameless 'Customer Services' is urging you to contact them... it is quite possible that now that you have posted your complaint they will be eager to quickly resolve it for you so that you go away... if so why not take advantage of the situation - call them and see?

 

[spanner]

[/And be very sure if you reveal who you are Spanner, you WILL suffer. QUOTE]

Quite!

Naturally, these people are aware of my displeasure.

Like I said, they play the game.

On the other... the sinister-sounding nameless 'Customer Services' is urging you to contact them... it is quite possible that now that you have posted your complaint they will be eager to quickly resolve it for you so that you go away... if so why not take advantage of the situation - call them and see?

They may well like to refund me and get rid of me, because they want to carry on with their little game while the going's good.

I want to make sure that their game's lifespan is as short as possible and so as few people as possible lose out to them.

 

[NW_Merc]

Dear “Spanner”

With reference to your posting made at 1700 and 1711, if you have a customer issue, that you’d like us to help you with, please email [email protected] so that we can assist.

To help us, please include the sales order number from your invoice or from the subject line of your electronic agreement.

We do care about customer service, and we feel our responses demonstrate this. We can’t help you further unless you contact us.

Regards



Customer Services

Here's an idea.

If you value customer service why not stop the harrassment of your customers. If you were a company with any integrity you would try and find out who your customers were who were having problems, what is it they call this? Oh yes true customer service. Another thing would be to refund money taken from your customers who don't further want to deal with your company rather than leaving them with a bad taste in their mouth and a bad feeling about your company. What is this called? Ripping customers off.........

Or the alternative would be to keep hold of the horse and the cowboy antics. IMHO your business practices won't change until some higher authority or the publicity is bad enough for you to get dumped on from an extremely high height.

Oh, one final thing, other companies who have posted on this forum have at least left the name of a person to contact. I'm sure your parents didn't christen you Customer Service.......(good luck if they did).

 

[NW_Merc]

Something that may be of use:

BBC - Be on a show - Rip Off Britain

 

[neilrr]

Don't know the ins & outs, rights & wrongs of your case or this company but their CS dept has asked you 3 times to contact them to sort this out.

Assuming you are seeking a solution to your issue rather than having a rant, wouldn't that be the first step to take?

 

[spanner]

May I refer you back to post 22?

 

[lancebond]

That's all well and good, but I can promise you now watchdog won't take it if your just refusing to talk to customer services... See what they offer, then save and print all emails. If the solution isn't acceptable continue with action. If it is acceptable take the cash... Then dedicate a website to the whole saga, with a similar name to the company.

It'll deter people who google the company if bad listings are next to the main site.

I applaud you trying to prevent anyone getting stung, However you need to look after yourself first, then I've got a wealth of ideas on how to disrupt a company.

 

[spanner]

In post 22 I thought I made it clear that these people know who I am.
Sorry if that isn't the case.

 

[lancebond]

Sorry I was talking about this:

They may well like to refund me and get rid of me, because they want to carry on with their little game while the going's good.

I want to make sure that their game's lifespan is as short as possible and so as few people as possible lose out to them.

Before you go and shake the company, I'd see if they'll agree to refund you or come to some sort of arrangement.


Then start.

 

[spanner]

I see, good point!

I was going to add more but I thought better of it....................

 

[CKLclive]

rip off company

 

[CustomerServic]

Dear All

We have read the above postings and remain open to deal with any customer issues that you may have. Customer Service is very important to us, and having checked the email [email protected] we have not received any complaints within the last four business days.

If you have an ongoing issue, we’d ask you to email us directly so that we can do our best to resolve it for you.

We only ever bill payments for fees that are due to us, and these are always clarified by way of a recorded telephone call and electronic agreement. We also follow all orders up in writing which we send by recorded delivery.

If you email [email protected] quoting your sales order number, we’ll investigate your complaint fully and will do our best to resolve it by the close of business Tuesday, 07 June 2011.

Any member of the Customer services team will be happy to help you or if you wish to escalate the matter immediately, please ask to speak with a Manager.

Regards




Motortrades
Customer Services

 

[LTD]

Customer Service is waiting on a call

 

[NW_Merc]

Dear All

We have read the above postings and remain open to deal with any customer issues that you may have. Customer Service is very important to us, and having checked the email [email protected] we have not received any complaints within the last four business days.

If you have an ongoing issue, we’d ask you to email us directly so that we can do our best to resolve it for you.

We only ever bill payments for fees that are due to us, and these are always clarified by way of a recorded telephone call and electronic agreement. We also follow all orders up in writing which we send by recorded delivery.

If you email [email protected] quoting your sales order number, we’ll investigate your complaint fully and will do our best to resolve it by the close of business Tuesday, 07 June 2011.

Any member of the Customer services team will be happy to help you or if you wish to escalate the matter immediately, please ask to speak with a Manager.

Regards




Motortrades
Customer Services

And a manager's name would be? Or even a member of the customer service team would be?

What have you got to hide? Please put a name so we know we can trust you rather than sending this generic garbage.......

 

[martin_a]

Dear All

We have read the above postings and remain open to deal with any customer issues that you may have. Customer Service is very important to us, and having checked the email [email protected] we have not received any complaints within the last four business days.

If you have an ongoing issue, we’d ask you to email us directly so that we can do our best to resolve it for you.

We only ever bill payments for fees that are due to us, and these are always clarified by way of a recorded telephone call and electronic agreement. We also follow all orders up in writing which we send by recorded delivery.

If you email [email protected] quoting your sales order number, we’ll investigate your complaint fully and will do our best to resolve it by the close of business Tuesday, 07 June 2011.

Any member of the Customer services team will be happy to help you or if you wish to escalate the matter immediately, please ask to speak with a Manager.

Regards




Motortrades
Customer Services

1. Anoymous - check

2. Cut n Paste - check

3. No phone number - check

4. Scouring the internet because you know people who do complain are potentially an issue - check

So far, total customer services and brand protection/reputation FAIL. These posts are not making things any better.

Lets see a typical contract, why do you keep taking payments, what is the service they have signed up for? What do they actually recieve? Why do you think expectation matches the product/service?

Come on, lets dance.

m.