- Joined
- Jul 12, 2011
- Messages
- 15,242
- Location
- Near Salisbury
- Car
- MX5 1.8 Sport, Range Rover 5.0 SC, BMW X1
Thank you.Maybe this SONOS Support article will help in getting a resolution?
Alexa commands not working on Sonos
This article provides steps to resolve issues with Alexa not following commands, not responding at all, or responding with an error like “Hm, I’m having trouble understanding right now.support.sonos.com
I didn't remember that to change over networks with Sonos you need to use the original device (ie mobile phone) on the original network, change the router settings and then switch on the new router!
I tried reconnecting the BT router but once the Sky router had been plugged in BT one refused to connect Up to this point the BT Hub had been happily working with the Sky broadband.
I had to reset the Sonos beam, speakers and subwoofer to factory settings but it still isn't working as before. The subwoofer isn't recognised at present.