Asking dealer to perform an mbux software update

[Chuci24]

What's the deal with asking them to do one? Having issues in that my traffic light view never pops up like it's supposed to as well as a couple features not popping up on the store that should be available for purchase.

My car is only a few months old so if I wanted to them to check this, do they have to do it including me asking them to do a proper mbux update? Or can they push back?

How do I even go about it? Call the mb service team? I assume it's free as I'm in my 3yr warranty period?

 

[markjay]

If the car is still under warranty, and you complain about issues with the infotainment system, the dealer will likely perform a firmware update as a matter of course as the first step of the diagnosis process. The rationale is that it will be a waste of their time to try and diagnose an issue that may have already been fixed by a software update. This will all be free to you.

If you also want the dealer to update the maps, than that's a different story - if your car is eligible for free maps updates (typically during the first 3 years) then they'll do it FOC buy you'll need to book it in.