Becker map pilot won't connect in car after firmware update

[Surreygraham]

Having found a cable that works to connect my Becker unit I then did a firmware update following Becker's advice. I backed up my data first.

All seemed to go well until I connected the unit to the car. The nice Becker logo appears and then a little timer shows as it tries to connect the unit. It then tells me that no unit is connected and starts the whole process again.

I have tried pressing the restart button on the unit which makes no difference at all.

I really wish I had checked this was working before handing over my 'hard earned' for the car as it is one of the reasons I bought this model.

Has anyone else had a similar problem and fixed it please?

 

[Shappor]

Mate, I have the same issue, after some months now my audio20 menu ntg4.7 changed to ntg4.5 and my reverse camera and media receiver doesn't work anymore

 

[Shappor]

Mate, first my becker module stoped functioning, I have the same issue, after some months now my audio20 menu ntg4.7 changed to ntg4.5 and my reverse camera and media receiver doesn't work

 

[Surreygraham]

I’ve just about given up with it. Becker support keeps telling me the same thing over and over. Very disappointing for my first Mercedes. Back to BMW I guess.....even my Land Rovers haven’t been this bad!!

 

[Surreygraham]

I thought I’d update with my findings and resolution.

After going backwards and forwards with Becker and getting the same response, I had another go on my own.

As stated, the firmware update kept failing when pressing the reset button. They should have been a software update available as I was on 3.0.16 and 3.0.18 should have been seen in the Content manager - but it wasn’t. Becker support kept telling me how to find it but it wasn’t there!

Then I spotted that the device ID at the bottom of the content manager did not match that in the back of the unit. I then found that the xml file in the device had the incorrect ID. Given that I had nothing to lose I edited the file and matched it to the device ID. Then disconnected and reconnectted the device and restarted content manager.

I still had problems so Becker suggested a reformat which I did. Rechecked the xml ID.

Success. The software update appeared which I downloaded and ran. I now have an up to date device with the correct firmware and software.

Becker kindly gave me some old maps and I have a working device.

This all took me hours and hours - I don’t give up easily - and I hope I never have a problem again or have cause to use Becker support. I will be staying away from these in the future!!