BT Infinity

[V12]

Hi

The SKY Fibre broadband is now in, install fairly painless. Took three engineers due to some issues outside of the house, but all completed by 2pm, speeds are looking pretty good.

View attachment 34562

Sent from my iPhone using MBClub UK

I get slightly faster download (35mb - only pay for the 30mb service) but slower upload on my virgin cable line for £22.50 a month. It was £11.25 for the first 6 months as well.

I haven't noticed any traffic shaping but don't regard myself as a high user really.

 

[Spinal]

Didn't realise Sky were doing a FTTC offering; otherwise I would have looked at it... doh!

 

[Spinal]

Final update to the thread - just had the BT technician leave after wiring up the house. He arrived perfectly on time, did the job (and cuddled my dog). Ace service.

According to speedtest, I'm getting 65.95Mb down and a 9.28Mb up; so quite a bit faster than before. Note that this is on wireless, so I may be hitting 802.11g limit there rather than a BT limit... will test properly at a later date, but for now, it's time to cancel virgin!


(oh, and the phone line is a lot clearer too!)
M.

EDIT: Final update - called virgin, 30 day notice period has now been invoked, so I have a month of "dual service". Very friendly, but really missed the point over the fact that virgin does traffic shaping. She kept trying to offer me cheaper services - even though I explained that I now had a contract with BT because of virgin's traffic shaping, so even if they could match the price, I wouldn't be moving back.

 

[st13phil]

As many are quick to complain about poor service (and many Broadband suppliers tend to have a poor reputation in that respect), I thought it worth posting about good service instead.

My BT Infinity packed up at just before 21:00 hrs last night. Called their help number and they ran a line test which suggested there was a line fault, so it needed an engineer call. Totally shocked when the operator offered a visit some time between 08:00 and 13:00 today, Saturday. So, the call was duly booked and I was told the engineer would phone to give me an eta on Saturday morning. Engineer phoned at 10:00 this morning, and was at my house by 10:45 testing the line. Turned out it was a cabinet fault which he disappeared off to fix, and all was working again by noon.

So, Well Done to BT for getting the service back on the air so rapidly

There was one amusement though. At 08:35 the phone rang and I expected it to be the engineer. It wasn't, it was an automated voice synthesised message from BT tellling me that an engineer would be calling between 08:00(!) and 13:00 today to investigate and fix the reported fault. It then went on to tell me that if I wanted to change or cancel the appointment, I should go to

www.bt.com/blah...blah