Checking If I Have Mobilo

[MOCAŠ]

If one misses a couple of 'required' services, i.e. done outside the MB network, doesn't Mobilo restart once the next service is done within the MB network?

Not as far as I'm aware. If you think about it, that wouldn't really be in MB's interests, as if you saw a bodywork/paintwork problem developing after years of having your car maintained outside the network, all you'd have to do is book it in for a service and bingo! - you get thousand of pounds worth of bodywork repairs gratis.

AFAIK, it's basically a perk for loyalty.

 

[Dieselman]

AFAIK, it's basically a perk for loyalty.

Which is why it's covered by Goodwill, not Mobilo-Life. Mobilo is a breakdown package only.

 

[whitenemesis]

If one misses a couple of 'required' services, i.e. done outside the MB network, doesn't Mobilo restart once the next service is done within the MB network?

Not as far as I'm aware. If you think about it, that wouldn't really be in MB's interests, as if you saw a bodywork/paintwork problem developing after years of having your car maintained outside the network, all you'd have to do is book it in for a service and bingo! - you get thousand of pounds worth of bodywork repairs gratis.

AFAIK, it's basically a perk for loyalty.

Mmmm but that's how it works for car registered between '98 - '03, see post #8

 

[MOCAŠ]

Which is why it's covered by Goodwill, not Mobilo-Life. Mobilo is a breakdown package only.

Think we're talking at slightly cross purposes. Despite the title of this thread, DS's car will have MobiloLife rather than Mobilo (as it's a 2004 model), and whitenemesis's link was also to the MobiloLife information.

Mobilo applies to cars registered from 1 April 2008 onwards, and lasts for four years from date of registration. It can then be renewed for year five onwards, but this is again contingent on all the scheduled servicing being completed within the approved MB network.

Details here: Mercedes-Benz UK - Mercedes-Benz Mobilo (Registered from 01.04.08) - How long are you covered for?

 

[MOCAŠ]

Mmmm but that's how it works for car registered between '98 - '03, see post #8

That's "Mobile Assist", not MobiloLife.

Here's the link for MobiloLife on cars registered between 24 October 1998 and 31 December 2003: Mercedes-Benz UK - MobiloLife - Registered 24.10.98-31.12.03

It provides roadside assistance to Mercedes-Benz cars for a period of 4 years from their initial registration. Once the vehicle has reached 4 years old, as long as it’s serviced in accordance to the manufacturer’s instructions by a Mercedes-Benz Official Workshop, you’ll have total peace of mind that your car will remain covered for a maximum of 30 years. Please note that cover cannot be reinstated if a scheduled service is missed, or carried out outside of the Mercedes-Benz Official Workshop network.

 

[whitenemesis]

Cars reg'd between '98 - '03 can have either MobiloLife or Mobilo Assist the former cannot be reinstated the later can.

For car reg'd after '03 it doesn't say anything about reinstating cover just that it rolls yearly from one MB service to another

 

[whitenemesis]

But either way there doesn't appear to be any mention about rust cover?

 

[MOCAŠ]

But either way there doesn't appear to be any mention about rust cover?

From the MobiloLife booklet that came with my SLK (late 2004 model):

For the vehicle's full service life (up to 30 years*)

In the unlikely event that any part of the bodywork or underbody should rust through from the inside, this will be repaired at a Mercedes-Benz Service Centre free of charge for labour and materials, to the exclusion of any further claims.

* The warranty against rusting through from the inside is valid for an initial period of two years from the date of registration. Thereafter, this warranty is renewed every time a service is carried out at a Mercedes-Benz Service Centre and is valid until the next service is due, up to a maximum of 30 years.

In addition to the repairs themselves, it also provides a replacement vehicle while yours is being repaired.

 

[whitenemesis]

I can guess why it's not mentioned on the website

 

[C240Sport97]

when I asked MB about Mobilo Life, the said that once a service is missed, MBL cannot be reinstated by a subsequent service

 

[The _Don]

Mercedes-Benz UK - Servicing - Roadside Assistance

 

[The _Don]

Ds this applies to your sl55


Mercedes-Benz UK - MobiloLife - Registered 01.01.04-31.03.08

 

[350_Coupe]

Just to chip in a little experience here, i had the misfortune of having to use the mobiloLife Roadside assistance (at home actually) .... and they were very, very good, considerably better than breakdown assistance that i had paid for in the past.
The technician was unable to fix it there and then, although that was more bad luck than anything, because he thought it was a starter motor issue, but could not get to it, turned out it was a loose wire buried out of reach on the starter solenoid !

Still, very good service from them

 

[Dryce]

From the MobiloLife booklet that came with my SLK (late 2004 model):

In addition to the repairs themselves, it also provides a replacement vehicle while yours is being repaired.

I took the view that the 30 year warranty is a red herring. Sounds good. But in practice the term 'goodwill' seems to get bandied about in these parts when corrosion claims are actually met. Moreover with galvanisation and the car life being economically limited by repair costs then corrosion isn't so much of an issue with modern cars.

The breakdown recovery is good - esp. if you need a replacement car or you travel outside UK.

But.

If your car is out of warranty they recover to their dealer network and you're tied to their repair prices as well as the servicing prices needed to keep the cover active.

 

[350_Coupe]

not true per-say

I know my non-starting issue was intermittent, but, it cost me nothing for the guy to come out and try and fix it, the car was then booked in as you said with the main dealer, a hire car provided free of charge, and the dealer then explained that they would perform a complete fault finding check to establish the problem, and then i would be presented with the findings, and the estimate for repair, it was explained to me that i would be liable for the fault finding checks etc should i opt to remove the car from the dealership un-repaired (thus stopping me using the system simply for a free fault diagnostic service) - as it turned out in finding the fault with mine they repaired it because no charge was required for the actual repair and no parts required ! - i was charged basically the time it took to test and find it, had there been a major part replacement needed, then i do not know what would have happened to that fault diagnostic charge, probably would not have been charged it had i had it fixed there if it was needed.