contacts at MB UK

[PORSCHE911]

Does have anyone have any

 

[saorbust]

Why ?

 

[PORSCHE911]

my dealer has had my cl now for 2 months (yes) and I have not had status update

 

[Flash]

Call 0080017777777 (free phone number) - SELECT option 2 and u should get through to Customer Services (in Ireland) - tell them what has happedned and they shall give you a case/reference number.

Have u been proivded with a coutesy car?

Once you report the incident to MB the Stealer will be on the phone to you very shortly!!!

Flash

 

[Shude]

IIRC you're chasing a rust repair claim right? Might help if you hire a PI and get some dirt on someone senior there! We could all do with some rust repairs every now and then I'm sure!

 

[Satch]

If you have a real problem try copying in this guy who was (maybe still is) Chairman of Daimler Chrysler UK Limited

http://www.daimlerchrysler.com/dccom/0,,0-5-7158-1-56936-1-0-0-0-0-0-104-7155-0-0-0-0-0-0-0,00.html

There does appear to be a particular problem with the UK dealership network and it is getting worse. So you may want to copy in this bloke as well:

http://www.daimlerchrysler.com/dccom/0,,0-5-7158-1-56929-1-0-0-0-0-0-104-7155-0-0-0-0-0-0-0,00.html

Some may think this is aiming too high up the food chain but I have always worked on the basis of dealing with or at least engaging the organ grinder, not relying the monkey.

They will not of course be able to directly deal with your problem but bringing them into the loop may encourage others to do so promptly.

 

[saorbust]

my dealer has had my cl now for 2 months (yes) and I have not had status update

Bloody hell. Thats insane. What the hell are they doing ?

 

[PORSCHE911]

This is the cl I bought in sept

its a 2001 car

took it home found serious rust and have been pissed around since, frankly I cant believe it could be this bad. This is thirld world service on a 80k car

 

[Shude]

took it home found serious rust and have been pissed around since, frankly I cant believe it could be this bad. This is thirld world service on a 80k car

Why not just give up on the car and demand a refund?

 

[PORSCHE911]

They wont refund mate

I tried that

 

[goalc]

wow - this is absurd ! My father just took his '97 E230 in for a service and they spotted that the front cross member and some of the suspension has rust developing - they are replacing it all FOC for him under warranty and have booked him a loan car etc. The dealer (Jacksons of Poole) could not have been more helpful. Perhpas its just the dealer you are using ??

 

[Shude]

They wont refund mate

I tried that

Did they supply you with a courtesy car for the duration?

 

[PORSCHE911]

yes I have had a clk

 

[glojo]

Two months is rediculous. Have you kept a file on the work?

Telephone calls and e-mails are okay for 'friendly' banter, but this is no longer friendly.

Is the vehicle being repaired by the dealer or has he authorised the repair to an agent?

I only ask because the agent might be dragging their feet.

As has already been suggested, once you correspond with Milton Keynes, they not only get in touch with you, but they also contact the dealer and in my case the dealer was given 48hrs. to contact me. From then on both parties kept in touch until the situation was resolved to my satisfaction.

Don't delay, write straight way! (I'm a peot)

Good luck,
John

 

[PORSCHE911]

That number did not work !!

Maybe my mobile

 

[Flash]

Number is correct - try agin or alternatively 01908 245000 and ask for Customer Services.

Flash

 

[goalc]

saw this in this weeks "Autocar" in the Letters section.....

Rob Halloway
Press and Public Relations Manager
Mercedes Benz Passenger Cars

he was saying how great MB's sales were last year

at least its a name to start with - perhaps he can point you in the right direction if you shout loudly enough at him ?!