Dealer arrogance or panic?

[steve333]

Is it customary for the service dept at the dealers you bought your car from, to ring and ask when you want to book it in for a service? (service is 20 days away according to the OBC)

I've never had a phone call advising service is due but always been notified by post.

 

[ironsheik]

I've never had a phone call advising service is due but always been notified by post.

I got notified by post and then two days later I got a call...

 

[Rory]

I've never had a phone call advising service is due but always been notified by post.

I can't recall ever getting anything - certainly not a call. I suppose with the old variable servicing they wouldn't know, but mine usually runs to the 2yr deadline anyway. Certainly didn't get a reminder for the recent MOT.

We have 3 other makes of car in our house and the others all write and/or call.

 

[BlackC55]

They call me sometimes. I let them waffle a bit.

 

[steve333]

I got notified by post and then two days later I got a call...

With less than 20 days until your next service is due the dealership service manager is probably worried you havn't booked your car in & might take it somewhere else so thought a courtesey call my persuade you

 

[ironsheik]

With less than 20 days until your next service is due the dealership service manager is probably worried you havn't booked your car in & might take it somewhere else so thought a courtesey call my persuade you

Yup, I think you are right..