marcos
MB Enthusiast
I noticed yesterday that I had a slight diesel leak from the engine. Popped into my dealer only to be told to go home and ring Mobilo. The reason bieng that if they found the leak to be too bad they would not let me drive it away and didn't have any spare cars to loan me.
I was in a rush so went back to work and rang Mobilo. I explained the problem and they said an engineer would ring to let me know what time he could get to me. 10mins later the chap rang saying he was stuck in traffic and had to do a job in Watford first and would get to me about 5pm. He arrived 5 mins late and was very apologetic/helpfull and found the leak within 2 mins and 5mins later had fixed it using a jubilee clip to replace the crappy clip that MB fit. He explained that it's a common problem because the cars are fitted with the crap clips and they always leak.
I explained to him that I had already been to the dealers and he said that dealer service is getting worse and for most repairs, even when the car is driveable, to ring Mobilo.
I can't believe how lazy the dealers have become, I used to know everyone at my dealers by first name terms but they have all left disillusioned and have been replaced by brain dead muppets. I have written a very strong letter to MB but I doubt anything will come of it.
It is seriously making me wonder about another manufacturer for my next car, BMW, Audi maybe, if you read this Mr MB UK sort yourselves out or you will have no customers left to sell cars to.
I was in a rush so went back to work and rang Mobilo. I explained the problem and they said an engineer would ring to let me know what time he could get to me. 10mins later the chap rang saying he was stuck in traffic and had to do a job in Watford first and would get to me about 5pm. He arrived 5 mins late and was very apologetic/helpfull and found the leak within 2 mins and 5mins later had fixed it using a jubilee clip to replace the crappy clip that MB fit. He explained that it's a common problem because the cars are fitted with the crap clips and they always leak.
I explained to him that I had already been to the dealers and he said that dealer service is getting worse and for most repairs, even when the car is driveable, to ring Mobilo.
I can't believe how lazy the dealers have become, I used to know everyone at my dealers by first name terms but they have all left disillusioned and have been replaced by brain dead muppets. I have written a very strong letter to MB but I doubt anything will come of it.
It is seriously making me wonder about another manufacturer for my next car, BMW, Audi maybe, if you read this Mr MB UK sort yourselves out or you will have no customers left to sell cars to.
