Brian WH
MB Enthusiast
Was on my way to Brittany in France on 9th June when at 507 miles into a 508 mile journey my car suddenly lost power.
Went into limp mode and only gave 1500 revs and 40 mph for the last mile, no indication on dash of any problem. 
Stopped engine and restarted and everything reset OK.
Two days later on the 12th June when touring around it did it again. This time I stopped and restarted and reset straight away, no further problem that day. Looked for local MB dealer but to no avail.
So I rang Mobilo. They contacted a dealer 40 miles away in Vannes and after many exchanges of Faxes between them the job was authorised. Tuesday morning a frenchman rang me and as he didn't speak English and my French is very limited we got nowhere. They rang back with an English speaker who told me they were sending a truck to collect my car and a hire car. Turned out to be a C200 CDI, LH drive of course, but manual. Have you tried changing gear with your right hand???
Wednesday Mobilo rang me to say the Turbo-Charger had to be replaced. As my car is out of warranty I asked, tongue in cheek, I assume it will be covered under warranty as its only 37000 miles and they should last a lot longer than that. We are looking at that sir he said as it is low mileage, should be OK but we will confirm later. The turbo is on order and should arrive FRIDAY?? They do not stock them?? As I was leaving my cottage to travel back to a Calais Hotel Saturday morning I was anxious to get the car on Friday to pack it.
Friday morning came and I chased them again. Part has arrived sir should be ready by 5.00pm? I hope they are delivering it I said, as apart from anything else I didn't know where the dealer was. Rang them again at 4.00pm to remind them that I wanted it delivered tonight without fail, . They called back at 5.30 to say car will not be ready until tomorrow or MONDAY???? I said in no uncertain terms that that wasn't good enough and they should get the dealer to honour his commitments or or I needed a RH drive E class hire car to go home with.
Anyway they finally said it would be ready 12.00 noon on Saturday. I said give me the address and I will be there at 11.00am to collect it. Had a devils only job to find this place in my sat-nav or local maps. Finally succeeded after help from local MB owners who were friends of the cottage owner.
Saturday packed C class and found I couldn't get all my luggage in the boot. Had to have cases on the back seat. I now know why I bought an E class.
Arrived at dealer at 10.45am and had to show them a calling card with a picture of my car on it to make them understand what I wanted. Car was ready at 11.15am cleaned inside and out. Four hours labour and a new Turbo - NO CHARGE all under guarantee sir. Result.
The only problem now will be my International mobile phone bill, which will be enormous.
The Mobilo people were very helpful but I ended up talking to the Dutch office in Holland, who were faxing their colleagues in France, a different floor??? Who were faxing the dealer in Vannes, with little response from what I could see.
So a new Turbo after 37000 miles, not good news eh? I know others have had problems on the E270 CDI, but not the E320 CDI??? All this on top of my battery problem before my holiday.
Anyway apart from that it was a great holiday.
Went into limp mode and only gave 1500 revs and 40 mph for the last mile, no indication on dash of any problem. Stopped engine and restarted and everything reset OK. Two days later on the 12th June when touring around it did it again. This time I stopped and restarted and reset straight away, no further problem that day. Looked for local MB dealer but to no avail.
So I rang Mobilo. They contacted a dealer 40 miles away in Vannes and after many exchanges of Faxes between them the job was authorised. Tuesday morning a frenchman rang me and as he didn't speak English and my French is very limited we got nowhere. They rang back with an English speaker who told me they were sending a truck to collect my car and a hire car. Turned out to be a C200 CDI, LH drive of course, but manual. Have you tried changing gear with your right hand???
Wednesday Mobilo rang me to say the Turbo-Charger had to be replaced. As my car is out of warranty I asked, tongue in cheek, I assume it will be covered under warranty as its only 37000 miles and they should last a lot longer than that. We are looking at that sir he said as it is low mileage, should be OK but we will confirm later. The turbo is on order and should arrive FRIDAY?? They do not stock them?? As I was leaving my cottage to travel back to a Calais Hotel Saturday morning I was anxious to get the car on Friday to pack it.
Friday morning came and I chased them again. Part has arrived sir should be ready by 5.00pm? I hope they are delivering it I said, as apart from anything else I didn't know where the dealer was. Rang them again at 4.00pm to remind them that I wanted it delivered tonight without fail, . They called back at 5.30 to say car will not be ready until tomorrow or MONDAY???? I said in no uncertain terms that that wasn't good enough and they should get the dealer to honour his commitments or or I needed a RH drive E class hire car to go home with.
Anyway they finally said it would be ready 12.00 noon on Saturday. I said give me the address and I will be there at 11.00am to collect it. Had a devils only job to find this place in my sat-nav or local maps. Finally succeeded after help from local MB owners who were friends of the cottage owner.
Saturday packed C class and found I couldn't get all my luggage in the boot.
Had to have cases on the back seat. I now know why I bought an E class. Arrived at dealer at 10.45am and had to show them a calling card with a picture of my car on it to make them understand what I wanted.
Car was ready at 11.15am cleaned inside and out. Four hours labour and a new Turbo - NO CHARGE all under guarantee sir. Result. The only problem now will be my International mobile phone bill, which will be enormous.
The Mobilo people were very helpful but I ended up talking to the Dutch office in Holland, who were faxing their colleagues in France, a different floor??? Who were faxing the dealer in Vannes, with little response from what I could see.
So a new Turbo after 37000 miles, not good news eh? I know others have had problems on the E270 CDI, but not the E320 CDI??? All this on top of my battery problem before my holiday.
Anyway apart from that it was a great holiday.
