When I had my E55, I used MBS in Southampton for servicing and repairs.
On one of the services, they found the service book was full, so just stamped a new book and gave that to me.
Impressed there was no charge for that at the time.
Great service. I believe those little things make a real difference. Credit to MBS.
At first I was surprised that Mercedes/Smart main dealers don’t have spare service booklet for the scenario you describe - even if they charge / but I bet that’s because hardly anyone takes older cars fully stamped books to main dealers.
I mentioned in another thread that today I called into the main dealer as we’d had the coolant warning light come on a few times. They checked the level, ran diagnostics and then topped it up very slightly to eliminate an overly sensitive sensor.
No charge. It was a wise investment of 10 minutes of a tech because I left with a positive perception at a time when I am starting to feel negative and most people would be absolutely fuming - waiting for parts since May with no date!
Little things like that probably make a positive difference to most people whether it’s their first
Mercedes or most recent of many. The rest would be disappointed if it wasn’t FOC so it avoids some negative impressions too.
Around 5 years ago I changed main dealers, after using them very very regularly for more than 15 years. A change of management meant that loyalty discounts reduced and then stopped, and they started charging me for stuff today.
That wouldn’t have made move though. What did make move was that they consistently prioritised other customers, especially the unpleasant ones - I was too familiar and too nice for too long - so I voted with my feet. Sadly they closed a year later.
I bought it from MB Teeside in late 2021.
