GLE300d Warning sign issue

[NurseJoanna]

Hi folks and sorry for the long message but has anyone had problems with a recurring warning sign on their GLE? I have a 6/20 model and it has repeated warning lights showing camera restricted so collision avoidance etc disables and a rear indicator warning even though it works fine. My story is as follows:

• Warning signs started appearing c May 2022 showing that the camera view was restricted and so certain safety features were disabled.
• It was taken in to the dealer in June 2022 as a part of the annual service but they were unable to diagnose the problem
• The warning signs persisted and as the vehicle was in Germany it was taken to the Mercedes dealer in Darmstadt who diagnosed the issues which were that a new rain/light sensor and replacement windscreen with an authorisation code of 109992816 and a new lens hood with an authorisation code of 109993147 were required
• On 24/10/22 this was booked into Mercedes Norwich for the required warranty repairs via the centralised booking system. A date of 1 December was agreed.
• I confirmed the work required by email on 1 November as I was concerned that the message would not get through correctly. This was acknowledged by Mercedes Norwich
• On taking the car in as requested on 1 December I was advised that the required parts were not available (this could have been advised by phone to avoid an unnecessary visit) and that they would call when the parts were available to rebook.
• I chased on 21/12/2022 as I had heard nothing from Mercedes but was advised that the personnel were on holiday
• I chased again via online form on 3 January as I had heard nothing.
• I was finally offered an appointment for 1/2/23.
• On taking the car in they replaced some parts but refused to replace the windscreen as they deemed it unnecessary. The same messages appeared once again within 20 minutes of collecting the car.
• It was booked in once more for 8/3/23 and on collecting the car the following day was advised that the new part had been replaced but not the windscreen. The problem occurred again within 10 minutes of collection.
• I took the car in unannounced on 11/3/23 and spoke to the Service Team Manager who said that the technicians were adamant that it did not need a new windscreen but that he would get the After Sales manager to call me first thing on Monday. No call was received.
• I escalated the complaint as per Mercedes system on 14/3 with a written complaint to the centralised system.
• I received an acknowledgment on 19/3/23.
• I heard nothing within the 5-day timescale and then chased on 28/3/23
• I received a dismissive response on 29/3/23 saying that the garage said that no further repairs are necessary!! They closed the file without agreement and referred me back to the dealer. I responded saying that I did not agree with this but have heard nothing back.
• I have received Mercedes surveys to complete which as can be expected are not positive.
• As per Mercedes complaints procedure the matter has now been referred to the Motor Ombudsman and a case number has been received.
• I also sent a complaint via Group 1 Auto online complaints system on 30/3/23 without response to date.
• The warnings persist

Has anyone else had similar problems or any way to get Mercedes to fix this issue on a car under warranty?

Thanks for all your help.

 

[Jcs2018]

Exact same problem on a 2020 GLS400. I get the same warnings approx every 10 minutes. Dealer have had the car in the shop seven times and have changed some parts with no improvement. The issue has been lifted to importer and manufacturer. The dealer now claim both importer and manufacturer agree the warnings are proof the system is working which is complete nonsense. The fault has effect for automatic high beams, active break assist, distronic and self driving capability. The three first items are safety related. Without those systems operating the car will not achieve five star safety rating. These systems are also an integral part of the car and a relatively new car without those features are pretty much set ten years back in technology age. I have demanded the dealer takes the car back due to the issue not been rectified. Case now pending legal clarification. Never buying a Mercedes again. Horrible customer service. Arrogant and not professional in any way. “Das Beste oder nichts.” Right.

More info on the same topic in this thread:

Camera View Restricted - MBWorld.org Forums

GLE Class (V167) - Camera View Restricted - Just over a month ago I had a message pop up on the dash saying ?Currently unavailable camera view restricted? The message went away but I?ve noticed it appearing more often to the point where it happens every time I drive the car. I have checked the...

mbworld.org

 

[NurseJoanna]

OK so I have an update on this matter which may help. Apparently it is quite a common problem and Mercedes may issue a replacement part.

The issue is with the housing for the camera which can get quite hot in operation. The seating for the camera emits a gas when hot and this is what is fogging the camera lens. Fitting a new unit actually makes it worse as the issue is with the coating and after considerable use it is burnt off and the problem ceases.

To be fair to my retailer they finally took the problem seriously as there was another customer with exactly the same issue. It appears to particularly effect 2020 models.

To rectify the housing seating needs to be heated and rubbed down for over an hour! If your garage does this it should stop the issue as the coating is burnt off. It has worked for me so far. The retailer has also put details on the MB tech site so your retailer should have access to the solution.

I hope that this helps!

 

[Jcs2018]

OK so I have an update on this matter which may help. Apparently it is quite a common problem and Mercedes may issue a replacement part.

The issue is with the housing for the camera which can get quite hot in operation. The seating for the camera emits a gas when hot and this is what is fogging the camera lens. Fitting a new unit actually makes it worse as the issue is with the coating and after considerable use it is burnt off and the problem ceases.

To be fair to my retailer they finally took the problem seriously as there was another customer with exactly the same issue. It appears to particularly effect 2020 models.

To rectify the housing seating needs to be heated and rubbed down for over an hour! If your garage does this it should stop the issue as the coating is burnt off. It has worked for me so far. The retailer has also put details on the MB tech site so your retailer should have access to the solution.

I hope that this helps!

Thanks for sharing. I have waited more than 18 months for my dealer to figure this out. I have sent them links to debates and solutions on this earlier and explained what the need to do, however they are still claiming this is normal, that the warnings are evidence the system is working. It's like claiming a fire alarm going off every two hour is not at fault because the siren sounding is evidence it is working. So now we have reached the end of my journey with Mercedes.

 

[IanBriggs]

Hi folks and sorry for the long message but has anyone had problems with a recurring warning sign on their GLE? I have a 6/20 model and it has repeated warning lights showing camera restricted so collision avoidance etc disables and a rear indicator warning even though it works fine. My story is as follows:

• Warning signs started appearing c May 2022 showing that the camera view was restricted and so certain safety features were disabled.
• It was taken in to the dealer in June 2022 as a part of the annual service but they were unable to diagnose the problem
• The warning signs persisted and as the vehicle was in Germany it was taken to the Mercedes dealer in Darmstadt who diagnosed the issues which were that a new rain/light sensor and replacement windscreen with an authorisation code of 109992816 and a new lens hood with an authorisation code of 109993147 were required
• On 24/10/22 this was booked into Mercedes Norwich for the required warranty repairs via the centralised booking system. A date of 1 December was agreed.
• I confirmed the work required by email on 1 November as I was concerned that the message would not get through correctly. This was acknowledged by Mercedes Norwich
• On taking the car in as requested on 1 December I was advised that the required parts were not available (this could have been advised by phone to avoid an unnecessary visit) and that they would call when the parts were available to rebook.
• I chased on 21/12/2022 as I had heard nothing from Mercedes but was advised that the personnel were on holiday
• I chased again via online form on 3 January as I had heard nothing.
• I was finally offered an appointment for 1/2/23.
• On taking the car in they replaced some parts but refused to replace the windscreen as they deemed it unnecessary. The same messages appeared once again within 20 minutes of collecting the car.
• It was booked in once more for 8/3/23 and on collecting the car the following day was advised that the new part had been replaced but not the windscreen. The problem occurred again within 10 minutes of collection.
• I took the car in unannounced on 11/3/23 and spoke to the Service Team Manager who said that the technicians were adamant that it did not need a new windscreen but that he would get the After Sales manager to call me first thing on Monday. No call was received.
• I escalated the complaint as per Mercedes system on 14/3 with a written complaint to the centralised system.
• I received an acknowledgment on 19/3/23.
• I heard nothing within the 5-day timescale and then chased on 28/3/23
• I received a dismissive response on 29/3/23 saying that the garage said that no further repairs are necessary!! They closed the file without agreement and referred me back to the dealer. I responded saying that I did not agree with this but have heard nothing back.
• I have received Mercedes surveys to complete which as can be expected are not positive.
• As per Mercedes complaints procedure the matter has now been referred to the Motor Ombudsman and a case number has been received.
• I also sent a complaint via Group 1 Auto online complaints Nova ChatGPT APK on 30/3/23 without response to date.
• The warnings persist

Has anyone else had similar problems or any way to get Mercedes to fix this issue on a car under warranty?

Thanks for all your help.

I'm sorry to hear that you've been experiencing issues with your GLE and that you've had a frustrating experience with Mercedes and their service. Recurring warning signs can be a serious concern, especially if they indicate that certain safety features are disabled.

It sounds like you've already taken a number of steps to try and resolve the issue, including taking the car in for service and escalating the complaint to Mercedes' complaints procedure and the Motor Ombudsman. Unfortunately, there is no guarantee that these steps will result in a satisfactory resolution, but they are important to ensure that you've exhausted all available avenues of recourse.

If the issue persists, you may want to consider seeking legal advice or consulting with a consumer rights advocacy organization. Depending on your location, there may be laws or regulations that protect your rights as a consumer and require manufacturers to provide a certain level of service and support.