Something definitely wrong there Pat.....
After a waiting a week while their "engineers" fixed the update software it all worked again. The response time to emails was very slow.
When I had problems with my icarsoft not updating and just wiping the card I managed to get through via email to lily@bongtech. Who was as much use as a bicycle would be to a goldfish.............
Bit dissapointed, no reply to my email or a few telephone messages left today.
Did some more test videos on W204 & W212.
Sort of get the feeling now I'm being given the run around as last thing iCarsoft were asking for was Log files and VIN numbers.
When I sent the 3 Log files recorded they made a big thing about 2 of them not being valid log files!
Well speak to your tool or software guys because I only sent what your tool recorded.
It's a very disapointing experience.And from a company that claims to be a leader in OBD scanners..if they have a review page on their website, would be a good idea to put a review on it,warts and all..might get a reaction thenYes, pretty disappointing.
Our company sells the odd thing on Amazon.
If something goes wrong we are there by email and phone.
I've had customers with a faulty unit they bought 3 years ago.
Simply ask them to return the unit so we can check and repair.
To date we have not charged for an out of warranty repair, just not worth the hassle, our reputation is more important.
Back to LJM, no call back today so I've now told them I'll return it.
Not interested in trying anything more, think I've done enough.
If no response from LJM we may ditch iCarsoft and go for a proper Pro unit.
We had the conversation today, is it better value to have a £250 unit that does nothing or a £500 one that works!
What is most disappointing is that I had the fault out of the box and reported it to LJM so you would think they would want to put it right.
Got my Star on charge.
I wish you'd turn that beep off , I keep thinking lunch is ready
