shshivji
Active Member
Hey guys, as some of you know I recently purchased an 06 C280 7 speed auto from Huddersfield Mercedes. The car came with a Tier 1 warranty and was told its the same warranty as buying a new car, also I can take the car to any mercedes garage and warranty would be valid.
After 2 weeks of owning the merc I noticed a harsh kick down form 2nd to 1st when in sports mode (only did it twice), so I put on a post here and a couple of members informed me there was a software upgrade for the box which sorts this issue out. I promptly booked my car in at Bolton Mercedes and explained the issue and informed them of my tier 1 warranty, the service adviser explained to me that they will need the car for a couple of hours for diagnostics and if there is any work that needs carrying out that is not covered under warranty they will phone me and let me know so we can discuss the options. So took the car in the next day and told them that I need the car by 5 as I'm driving down to Dorset in the evening, left the car and waited for the phone call.......
At 3 O'clock I get a phone call from a service adviser, who tells me that they have checked the car over and have performed a software update BUT now the autobox needs an adaptation via diagnostic machine at a cost £350 which must be done after every software update, this is not covered by warranty and I'll have to pay, he stated that after a software update they need to teach the box how to change gears. This shocked me as I've not heard of this, so I explained to them that they shouldn't of performed a software update without phoning me first, as there is no way I am paying £350 for a car I've only owned for 2 weeks, If they phoned me before the update then I would of picked the car up and taken it too where I brought if from, the adviser informed me that the car will still drive how it did before but still have the 2-1 rough gear change unless I paid £350 for the adaptation to take place and if I didn't want to pay I needed to contact the salesman who sold me the car.
So I phoned up Huddersfield Mercedes and explained to them the above situation, the service manager at Huddersfield then informed that after a software update there is no adaptation program as these box self adapt over time when its driven, he also said DO NOT pay THE £350!! as its their ploy to get money out of me. So I phoned up Bolton Mercedes told them I won't be paying the £350 and I want my car back now so I'm on my way to pick it up!! On the the way to Bolton Mercedes I get another phone call from the service advisor at Bolton stating that I owe them for the Software update as its not covered under warranty!! Well I was livid!!
I got to Bolton Mercedes and spoke to the service manager and told him that I will not be paying for anything as you were suppose to phone before any work was carried out that was not under warranty, secondly you are also wanting to charge me £350 for a adaptation that isn't needed, so I want my keys so I can take it some where else!! After half an hour of arguing he gave my keys back to me and said that I will definitely need this adaptation doing otherwise the gearbox won't change correctly!!
Now I've done 300 miles to Dorset and the changes seem fine, infact the kickdown is allot smoother. Question is has anyone else had the new software done under warranty?? if not did you also have to pay for a adaptation at a cost of £350???? Also when is the gear oil change due on these vehicles as Bolton Mercedes wanted a further £325 for a gear oil and filter change!!!
Sorry for the long story but feel angry at the moment
Shak
After 2 weeks of owning the merc I noticed a harsh kick down form 2nd to 1st when in sports mode (only did it twice), so I put on a post here and a couple of members informed me there was a software upgrade for the box which sorts this issue out. I promptly booked my car in at Bolton Mercedes and explained the issue and informed them of my tier 1 warranty, the service adviser explained to me that they will need the car for a couple of hours for diagnostics and if there is any work that needs carrying out that is not covered under warranty they will phone me and let me know so we can discuss the options. So took the car in the next day and told them that I need the car by 5 as I'm driving down to Dorset in the evening, left the car and waited for the phone call.......
At 3 O'clock I get a phone call from a service adviser, who tells me that they have checked the car over and have performed a software update BUT now the autobox needs an adaptation via diagnostic machine at a cost £350 which must be done after every software update, this is not covered by warranty and I'll have to pay, he stated that after a software update they need to teach the box how to change gears. This shocked me as I've not heard of this, so I explained to them that they shouldn't of performed a software update without phoning me first, as there is no way I am paying £350 for a car I've only owned for 2 weeks, If they phoned me before the update then I would of picked the car up and taken it too where I brought if from, the adviser informed me that the car will still drive how it did before but still have the 2-1 rough gear change unless I paid £350 for the adaptation to take place and if I didn't want to pay I needed to contact the salesman who sold me the car.
So I phoned up Huddersfield Mercedes and explained to them the above situation, the service manager at Huddersfield then informed that after a software update there is no adaptation program as these box self adapt over time when its driven, he also said DO NOT pay THE £350!! as its their ploy to get money out of me. So I phoned up Bolton Mercedes told them I won't be paying the £350 and I want my car back now so I'm on my way to pick it up!! On the the way to Bolton Mercedes I get another phone call from the service advisor at Bolton stating that I owe them for the Software update as its not covered under warranty!! Well I was livid!!
I got to Bolton Mercedes and spoke to the service manager and told him that I will not be paying for anything as you were suppose to phone before any work was carried out that was not under warranty, secondly you are also wanting to charge me £350 for a adaptation that isn't needed, so I want my keys so I can take it some where else!! After half an hour of arguing he gave my keys back to me and said that I will definitely need this adaptation doing otherwise the gearbox won't change correctly!!
Now I've done 300 miles to Dorset and the changes seem fine, infact the kickdown is allot smoother. Question is has anyone else had the new software done under warranty?? if not did you also have to pay for a adaptation at a cost of £350???? Also when is the gear oil change due on these vehicles as Bolton Mercedes wanted a further £325 for a gear oil and filter change!!!
Sorry for the long story but feel angry at the moment
Shak
