I have posted about a few niggles I had with my new to me W222 purchased on 25th Feb 2025. I chose to use my local MB dealer Stratstone Colchester for an overdue software update on 10th March.
Car was with them all day and whilst there I asked them to look at the left magic wiper as fluid was taking about 4-5 presses of the wiper button to work through the wiper.
The car was finally taken into the workshop around 4pm that day and was collected by around 17:30 with update complete and washer bottle cleaned out and wipers tested as working. I asked about the VHC, which I had not received, and was told the car is all good.
A few days later, I had used my wipers and the same issue was present on the left side.
20th March car was booked in for an A/C regass using the new gas R744 only to be told the gas is not being held due to a leak and requires investigation. Also front drivers spring link showing signs of movement and requires replacement - approx £700. On VHC this part is shown, but the tech points to it as says "spring link starting to play - I recommend replace as soon as possible" - I was expecting to see some evidence of play but none was provided.
Booked in on 26th March for A/C diagnostics and washer issue to be told 2 pipes and compressor required - £3800, new wiper blades £133, and now - front drop links slight play £400.
Long story short, A/C was repaired after 31% MB goodwill and all was good until I took the car to Alex Crow 16th April for ATF change and a suspension check.
Nick took me around the car with a pry bar and there was no play in the drop links and, being super critical, negligible play in the spring link MB recommended replacement of. In fact he said he's never replaced one to date.
He also showed me the bolts for the undertray which had been tightened too much stripping the threads, done by MB 2 days before.
This left me questioning the quality of the work done on my car and also if the A/C work really needed the parts replaced as it seems they basically lied about parts needing to be replaced.
Also, did they really clean the washer tank when it clearly still didn't work? What did I pay £130 for if the car needs new washers? I would have thought this would have been the first thing to check.
I called MB and expressed my concerns and was told the spring link was marked as "RED" on the VHS report as there was an issue with their system and the Amber box could not be ticked!
I asked for the compressor so I can get it tested but was told it may not be with them and as their was goodwill involved MB may refuse to hand it over.
Anyway, I'm expecting a call from their service manager next week.
To think I was considering taking out a service plan with them.....
Car was with them all day and whilst there I asked them to look at the left magic wiper as fluid was taking about 4-5 presses of the wiper button to work through the wiper.
The car was finally taken into the workshop around 4pm that day and was collected by around 17:30 with update complete and washer bottle cleaned out and wipers tested as working. I asked about the VHC, which I had not received, and was told the car is all good.
A few days later, I had used my wipers and the same issue was present on the left side.
20th March car was booked in for an A/C regass using the new gas R744 only to be told the gas is not being held due to a leak and requires investigation. Also front drivers spring link showing signs of movement and requires replacement - approx £700. On VHC this part is shown, but the tech points to it as says "spring link starting to play - I recommend replace as soon as possible" - I was expecting to see some evidence of play but none was provided.
Booked in on 26th March for A/C diagnostics and washer issue to be told 2 pipes and compressor required - £3800, new wiper blades £133, and now - front drop links slight play £400.
Long story short, A/C was repaired after 31% MB goodwill and all was good until I took the car to Alex Crow 16th April for ATF change and a suspension check.
Nick took me around the car with a pry bar and there was no play in the drop links and, being super critical, negligible play in the spring link MB recommended replacement of. In fact he said he's never replaced one to date.
He also showed me the bolts for the undertray which had been tightened too much stripping the threads, done by MB 2 days before.
This left me questioning the quality of the work done on my car and also if the A/C work really needed the parts replaced as it seems they basically lied about parts needing to be replaced.
Also, did they really clean the washer tank when it clearly still didn't work? What did I pay £130 for if the car needs new washers? I would have thought this would have been the first thing to check.
I called MB and expressed my concerns and was told the spring link was marked as "RED" on the VHS report as there was an issue with their system and the Amber box could not be ticked!
I asked for the compressor so I can get it tested but was told it may not be with them and as their was goodwill involved MB may refuse to hand it over.
Anyway, I'm expecting a call from their service manager next week.
To think I was considering taking out a service plan with them.....
