Loud bang while driving, limp mode and engine light on afterwards.

[LukeMB]

Hello all,

I own my first MB EClass E250. 2013 after facelift, 145k on the clock. I fall in love with the car, it's amazing when it drives as should. I bought it a week ago from dealer, but can't enjoy it anymore due to issue that I had today. I heard loud bang while floored gas on motorway today. Car went in limp mode, drives very sluggish and only on 4th gear max 2500 rpm. Engine light is on (orange). I am booked with independent garage specialist to check air suspension on 16th of May, as there is small air leak (rear drops slightly while car is off and pumps back up when started), so I will not drive car till then and get them check this issue as well. I am freaking out that this could be very expensive repair. I looked under hood. Looks like it's not head gasket, no leaks oil is OK, not mixed with coolant. Could this be turbo, transmission? ? Any insights greatly appreciated! Forgot to mention that few days ago gearbox also played a bit, it was going in pretty high revs before switching gear, around 3000 rpm. Normally gears change around 1500.

 

[ChrisEdu]

Warranty?

 

[LukeMB]

Warranty?

Yes I have three months warranty. I think it covers 500 pounds worth of repair.

 

[ChrisEdu]

Yes I have three months warranty. I think it covers 500 pounds worth of repair.

Hmm.... RAC? AA?

 

[LukeMB]

Hmm.... RAC? AA?

I have rac on my old car. Today their offices are closed. Tomorrow I will ring them add my new car and Home start as well.

 

[markjay]

Yes I have three months warranty. I think it covers 500 pounds worth of repair.

Forget the 3 months commercial warranty... It's irrelevant here. Under the Consumer Protection Act 2015 the dealer who sold you the car should fix it (no limit on cost) or take the car back and give you a full refund. It's the law.

Just make sure you do not claim on the 3 months commercial warranty, instead leave the car with the dealer and tell him you want it back fixed, or your money back. Mention Consumer Rights Act 2015, he'll know what your are talking about.

 

[LukeMB]

Forget the commercial warranty... under the Consumer Protection Act 2015 the dealer who sold you the car should fix it (no limit on cost) or take the car back and give you a full refund. It's the law.

Thanks for that. Even if my issue appeared after car was bought? And how many days would this be true for, do you know by any chance? I bought car on 22nd of April and booked in garage on 16th, so that would be 17 days since purchase, don't want to miss a window.

 

[ChrisEdu]

Thanks for that. Even if my issue appeared after car was bought? And how many days would this be true for, do you know by any chance? I bought car on 22nd of April and booked in garage on 16th, so that would be 17 days since purchase, don't want to miss a window.

I believe the legislation covers for 6 months.

 

[Stratman]

Thanks for that. Even if my issue appeared after car was bought? And how many days would this be true for, do you know by any chance? I bought car on 22nd of April and booked in garage on 16th, so that would be 17 days since purchase, don't want to miss a window.

If you buy a car from a dealer any fault that occurs within six months of purchase is legally deemed to have been present at the time of sale.

 

[LukeMB]

I believe the legislation covers for 6 months.

That's very handy to know, thanks..i will speak with them once diagnostics are done on 16th. I have already mentioned these issues to the dealer. They said so far "we will take it from there" once car will be plugged in and diagnosed what's wrong with it.

 

[AMGeed]

The consumer law is on your side. Return the car to the dealer to fix all problems.
Forget the warranty.
I'd be looking for a full refund.

 

[LukeMB]

The consumer law is on your side. Return the car to the dealer to fix all problems.
Forget the warranty.
I'd be looking for a full refund.

I love the car and don't want to return it, that's the thing. I would loved to have it fixed and enjoy it rather than return it. I have booked appointment with independent MB garage and see what they say, if dealer will cover cost of repair and garage says that car is OK (no more hidden problems) then I guess it's good deal?? If dealer refuses to pay up then I guess I will be able to return it for a full refund?

 

[markjay]

If you buy a car from a dealer any fault that occurs within six months of purchase is legally deemed to have been present at the time of sale.

As above.

If a fault occurs within the first six months, you need to give the dealer the opportunity to fix the car (at the dealer's expense), but if they fail to fix it then you are entitled to the following:

For the first 30 days you are entitled to full refund.

From month two and up to six months, you are entitled to a refund less some amount for the use you had of the car.

From month seven and up to twelve month you are still protected by the legislation, but it gets more complicated because you'll need to prove that fault existed at the time of sale.

 

[markjay]

It's all explained here:

Your legal rights | AA

Buying a used car is a great way of cutting costs as most new cars lose value in the first year. But you need to know your legal rights.

www.theaa.com

 

[Scooby_Doo]

Why are you going to an independent on the 16th if you've had the car from a dealer. Surely if there's a problem you need to get it to the dealer ASAP.
Where I come from we look under the bonnet not under the "HOOD"

 

[LukeMB]

Why are you going to an independent on the 16th if you've had the car from a dealer. Surely if there's a problem you need to get it to the dealer ASAP.
Where I come from we look under the bonnet not under the "HOOD"

There are two resons why I do that
Dealer garage is 100 miles away. I spoke with dealer and they are happy for me to take car to this garage near me and we both agreed that car should not be driven long distance. . This MB independent garage has great reputation ( hence three weeks wait time for appointment), so should deal with the issue more efficiently that dealer garage. Makes sense? Bonnet, got it.

 

[LTD]

Forget the Indy

Have the dealer collect the car on a trailer and request it is fixed per markjay’s advice

Leave EVERYTHING to the dealer. In law, this is their issue to fix - not yours.

Involve an Indy and there is the potential for cross-blaming and you will lose out.

Keep it simple - dealer issue

 

[LukeMB]

As above.

If a fault occurs within the first six months, you need to give the dealer the opportunity to fix the car (at the dealer's expense), but if they fail to fix it then you are entitled to the following:

For the first 30 days you are entitled to full refund.

From month two and up to six months, you are entitled to a refund less some amount for the use you had of the car.

From month seven and up to twelve month you are still protected by the legislation, but it gets more complicated because you'll need to prove that fault existed at the time of sale.

Ok

 

[LukeMB]

That's good info, thanks. I will talk to dealer tomorrow to take car back and fix all the issues.

 

[LukeMB]

Forget the Indy

Have the dealer collect the car on a trailer and request it is fixed per markjay’s advice

Leave EVERYTHING to the dealer. In law, this is their issue to fix - not yours.

Involve an Indy and there is the potential for cross-blaming and you will lose out.

Keep it simple - dealer issue

Now thinking that I will probably do that, will have a chat with them tomorrow and see how it goes.