Summary of Recent Events:
Involved in non fault collision. My 10 month old Mercedes is damaged, no damage to at fault drivers car...grrrrrrr!!!
Contact my insurance to make a claim, only want car to go to MB repairer in order to preserve my warranty. MB collect car - take keys and load on to a low loader. Car away for almost 3 weeks. On return car is now covered in spiderweb scratching and repaired paintwork is orange peel - am absolutely raging mad!!!! Bodyshop are refusing to take any liability for the damage to my car - looks like it has been polished with a scrubbing brush!! Contact Dealers Customer service who were as much use as a bucket with a hole in it! Adviced to contact MB uk, Dealers own bodyshop!! Contact insurance company - they dont want to know as I didnt use their recommeded repairer!
Bodyshop send out "quality controller" - dont know what quality he is meant to be in control of though. He advices me that there is nothing in HIS bodyshop that could cause this spider web scratching on my car....yeah right!!!! Suggest he goes and has a harder look as something has caused it as it wasnt like that when it rolled onto their transporter!!! Again he ASSURED me that there was nothing in his bodyshop that would cause this damage, I bid him good day and told him to run along as I refused to communicate with someone who obviously thought I was a woman of little intellect or had no knowledge about cars. (I am in the car industry and car was being inspected at my workplace - d'oh!) Am still awaiting bodyshop manager to call me re his quality controllers inspection of my car.
Contact Damieler Chrysler - now funnily enough I get a phone call from the bodyshop, not the manager might I point out. Enforced to this person that my car had not been taken away with this damage and had been returned with this damage. so unless they lent it to someone then they caused the damage. Spun the "we have nothing that would cause that damage" story again....suggest that perhaps it was caused by someone inexperienced using and orbital buffer - ohhhhh but we didnt polish your car! Ahhh I see, so that makes things fine! So, did you wash the car? Well, yes of course! Ahhh so you dont use clothes in your bodyshop, because a dirty one could obviously cause the bloody damage to the car!!!!! Anyway while you are on the telephone to me, lets discuss the shoddy repair you have done on my car. SHODDY?!!! Yip, you heard me, S H O D D Y! It is an orange peel repair.......silence....!!!! When did you notice this? What does that matter, its a poor repair that you have done on my car. I have had it inspected by an independent specialist and while not the worst it is POOR!!! Dont think much of your quality controller as he obviously didnt have his glasses on when he came to see the car, perhaps I should have pointed this out to him. So, miss receptionist who has been put on the phone to fob me off, suggest you go back to daimler chrysler and explain to them that you have F**KED my car and then tell them to call me with the solution to my problem, and the solution better not involve your bodyshop as you will not get your hands on my car again!!
Now, apologise if I sound irate, this is just the tip of the iceberg that you are getting....basically I have done everything by the book, used MB to preserve warranty and have a car that has a poor repair and is totally covered in spiderweb scratching! Am at my wits end and feel that no one is willing to help, I even considered dumping car at dealers front door with signs all over it to let others see what happens when they repair it. Perhaps I am an isolated incident, but even then I AM entitled to a certain standard of service and I am definately not getting that, irrespective of the age of my car it was not repaired to a standard and damaged while in their care...its turning into a tit for tat...we didnt do that, yes you did, no we didnt, yes you did....I KNOW MY CAR and THEY DID!!! All I want is the car looking the way she looked when they took her away minus the minor damage that she took on impact....yes minor damage that has turned into a major nightmare!!
Anyone had similar problems? Have they been resolved? Any suggestions on what to do?
Involved in non fault collision. My 10 month old Mercedes is damaged, no damage to at fault drivers car...grrrrrrr!!!
Contact my insurance to make a claim, only want car to go to MB repairer in order to preserve my warranty. MB collect car - take keys and load on to a low loader. Car away for almost 3 weeks. On return car is now covered in spiderweb scratching and repaired paintwork is orange peel - am absolutely raging mad!!!! Bodyshop are refusing to take any liability for the damage to my car - looks like it has been polished with a scrubbing brush!! Contact Dealers Customer service who were as much use as a bucket with a hole in it! Adviced to contact MB uk, Dealers own bodyshop!! Contact insurance company - they dont want to know as I didnt use their recommeded repairer!
Bodyshop send out "quality controller" - dont know what quality he is meant to be in control of though. He advices me that there is nothing in HIS bodyshop that could cause this spider web scratching on my car....yeah right!!!! Suggest he goes and has a harder look as something has caused it as it wasnt like that when it rolled onto their transporter!!! Again he ASSURED me that there was nothing in his bodyshop that would cause this damage, I bid him good day and told him to run along as I refused to communicate with someone who obviously thought I was a woman of little intellect or had no knowledge about cars. (I am in the car industry and car was being inspected at my workplace - d'oh!) Am still awaiting bodyshop manager to call me re his quality controllers inspection of my car.
Contact Damieler Chrysler - now funnily enough I get a phone call from the bodyshop, not the manager might I point out. Enforced to this person that my car had not been taken away with this damage and had been returned with this damage. so unless they lent it to someone then they caused the damage. Spun the "we have nothing that would cause that damage" story again....suggest that perhaps it was caused by someone inexperienced using and orbital buffer - ohhhhh but we didnt polish your car! Ahhh I see, so that makes things fine! So, did you wash the car? Well, yes of course! Ahhh so you dont use clothes in your bodyshop, because a dirty one could obviously cause the bloody damage to the car!!!!! Anyway while you are on the telephone to me, lets discuss the shoddy repair you have done on my car. SHODDY?!!! Yip, you heard me, S H O D D Y! It is an orange peel repair.......silence....!!!! When did you notice this? What does that matter, its a poor repair that you have done on my car. I have had it inspected by an independent specialist and while not the worst it is POOR!!! Dont think much of your quality controller as he obviously didnt have his glasses on when he came to see the car, perhaps I should have pointed this out to him. So, miss receptionist who has been put on the phone to fob me off, suggest you go back to daimler chrysler and explain to them that you have F**KED my car and then tell them to call me with the solution to my problem, and the solution better not involve your bodyshop as you will not get your hands on my car again!!
Now, apologise if I sound irate, this is just the tip of the iceberg that you are getting....basically I have done everything by the book, used MB to preserve warranty and have a car that has a poor repair and is totally covered in spiderweb scratching! Am at my wits end and feel that no one is willing to help, I even considered dumping car at dealers front door with signs all over it to let others see what happens when they repair it. Perhaps I am an isolated incident, but even then I AM entitled to a certain standard of service and I am definately not getting that, irrespective of the age of my car it was not repaired to a standard and damaged while in their care...its turning into a tit for tat...we didnt do that, yes you did, no we didnt, yes you did....I KNOW MY CAR and THEY DID!!! All I want is the car looking the way she looked when they took her away minus the minor damage that she took on impact....yes minor damage that has turned into a major nightmare!!
Anyone had similar problems? Have they been resolved? Any suggestions on what to do?
Sorry to hear about your car
and I hope you get it sorted.
