MB Selling their South London Dealerships

[Fastcar155]

I had my car serviced this week at Brooklands. Very disappointed.

Hedin are not taking credit cards, debit cards or cheques!

Hi , my local MB dealer I use won't except cash or cheques.

 

[kcsun]

oh dear, that all sounds a worry. I booked my AMG in for 8th September on its service plan at Brooklands, which I have used for the last 3 years with no problems and I am coming from the South of France just for the service. Mercedes won't transfer the remaining services of a UK service plan to France. So it seems I am on a lose, lose, lose

kc

 

[Benz17]

I have used Mercedes Benz Brooklands ever since it opened and before that Woking Motors which is where the service staff came from. Took the car in last week and the experience has certainly detiorated. Even though the car was booked in well in advance, they phoned up later in the day on which it was taken in to say they had not had time to look at the vehicle. Not a big problem as did not expect the car back the same day. When they got around to looking at the vehicle the following day then it emerged that in the transfer from Mercedes Benz retail to Hedin they lost access to all the service records so I ended up having to go through my service receipts on file to assist them in working out what was required. I had also to chase them to see when my car was ready to pickup. A lot of the service staff are the same so that is good but when picking the car up another downgrade appears to have taken place. In the past your service advisor would come out and explain what had been done and go through the invoice with you. Now it appears that they send you the service invoice by email and the service receptionist hands you your car keys once the car has been brought around to the front.

I have been using Brooklands since 2020, have had 3 services done, the last one being a few weeks ago, all under the service plan, never had a service advisor come out and go through what has been or going to be done, yes did get a phone call from the mechanic or service advisor working on the car to explain the health check, and what is being done, the last service never had a call like previously, and they always sent invoice and dsb via email.