So, here I am at the official Merc dealers for the brake booster recall work on the GL.
I booked this in a couple of weeks ago and did it over the phone, where the lovely lady told me to bring the car down and I would work/wait in the dealership. So, here I am working in the dealer sat next to a new c200 (who knew that it had a 1.4ltr engine...?!)
Last night I received a text about an online booking; where I duly completed the online check in. I was then asked to complete this again on an instore app when I arrived at the dealer after a rather irritating hour in traffic due to multiple temporary traffic lights.....2 check ins for the same appointment?!
Time goes on this morning, so, I ask a simple question about roughly when my vehicle will be ready; I am immediately told that it will not be completed until tonight......I then question this with the service team as this is a recall for a 'do not drive' notice; Can this be completed a little sooner as I have kids to collectand I was told that this would be quick? I say.
I am given an immediate and fairly terse 'No'. They have a lot of 'wait at dealer' and 'service plan' work to do first and I should have booked a 'wait at dealer' booking or booked a hire car (multiple week wait) or turned up earlier (which I would have had the traffic not been so awful).
So, hang on.....Mercedes ask me to attend a dealer for a Mercedes requested safety recall; I was given no option to book 'wait at dealer' officially or a 'hire car' during the booking call and I was told this was a short booking and it would not be much of a problem/long wait. If my car fails the brake booster test/inspection and is not drivable, what happens next?
I am a bit cross because even the local specialist working within limited budget and availability is far better than this in terms of customer service, clear messaging and flexibility.
**Whilst I appreciate that the vehicle recall should have been done in 2023 or 2024, the car has been laid up in the south of France (a la Keith Richards...) and I am the new owner.
I booked this in a couple of weeks ago and did it over the phone, where the lovely lady told me to bring the car down and I would work/wait in the dealership. So, here I am working in the dealer sat next to a new c200 (who knew that it had a 1.4ltr engine...?!)
Last night I received a text about an online booking; where I duly completed the online check in. I was then asked to complete this again on an instore app when I arrived at the dealer after a rather irritating hour in traffic due to multiple temporary traffic lights.....2 check ins for the same appointment?!
Time goes on this morning, so, I ask a simple question about roughly when my vehicle will be ready; I am immediately told that it will not be completed until tonight......I then question this with the service team as this is a recall for a 'do not drive' notice; Can this be completed a little sooner as I have kids to collectand I was told that this would be quick? I say.
I am given an immediate and fairly terse 'No'. They have a lot of 'wait at dealer' and 'service plan' work to do first and I should have booked a 'wait at dealer' booking or booked a hire car (multiple week wait) or turned up earlier (which I would have had the traffic not been so awful).
So, hang on.....Mercedes ask me to attend a dealer for a Mercedes requested safety recall; I was given no option to book 'wait at dealer' officially or a 'hire car' during the booking call and I was told this was a short booking and it would not be much of a problem/long wait. If my car fails the brake booster test/inspection and is not drivable, what happens next?
I am a bit cross because even the local specialist working within limited budget and availability is far better than this in terms of customer service, clear messaging and flexibility.
**Whilst I appreciate that the vehicle recall should have been done in 2023 or 2024, the car has been laid up in the south of France (a la Keith Richards...) and I am the new owner.
