- Joined
- Jun 18, 2010
- Messages
- 3,198
- Location
- Sussex and Tuscany
- Car
- 2003 W209 CLK, 2005 R171 SLK, Volvo XC40 P8 Twin Motor Pro EV
I just thought I would post my recent experience of using the Nationwide European breakdown service that comes with the Flexplus account. Very few breakdown services will cover old cars such as our 1995 S124 outside the Uk
Yesterday it lost drive having dumped all the transmission fluid onto the road. This in a less populous area of Tuscany. Never used the service before so not sure what to expect. Call the UK number who take the details very efficiently. Call will be passed to European centre. Few minutes later get a call from the French control centre. They ask pretty much the same questions. Agree it is not a roadside fix and say Italian service will be in touch to organise recovery. Within ten minutes the Italians(GOBBO) are on the phone. Similar questions and similar response. They have already found an officina 30km away who can take on the work and specialises in older cars. They book a time for the recovery truck and organise a taxi to take me to Pisa airport to collect a hire car. Recovery truck arrives a few minutes early and the taxi exactly on time. Later that day a call from French team to check everything has progressed as expected. This morning a further call from the French team. Diagnosed oil cooler pipe ruptured - pretty much as expected. 220 euros to replace including new transmission fluid. Do i want to go ahead? Will be ready Wednesday. Hire car extended until then. They will arrange delivery etc
In summary I am really impressed. Great service and hassle free so far.
So if any of you are wondering if the Flexplus account fee is worth it the answer is a definite yes if you have an old car that you use on the continent.
Yesterday it lost drive having dumped all the transmission fluid onto the road. This in a less populous area of Tuscany. Never used the service before so not sure what to expect. Call the UK number who take the details very efficiently. Call will be passed to European centre. Few minutes later get a call from the French control centre. They ask pretty much the same questions. Agree it is not a roadside fix and say Italian service will be in touch to organise recovery. Within ten minutes the Italians(GOBBO) are on the phone. Similar questions and similar response. They have already found an officina 30km away who can take on the work and specialises in older cars. They book a time for the recovery truck and organise a taxi to take me to Pisa airport to collect a hire car. Recovery truck arrives a few minutes early and the taxi exactly on time. Later that day a call from French team to check everything has progressed as expected. This morning a further call from the French team. Diagnosed oil cooler pipe ruptured - pretty much as expected. 220 euros to replace including new transmission fluid. Do i want to go ahead? Will be ready Wednesday. Hire car extended until then. They will arrange delivery etc
In summary I am really impressed. Great service and hassle free so far.
So if any of you are wondering if the Flexplus account fee is worth it the answer is a definite yes if you have an old car that you use on the continent.