Mine was ordered from 1st brochure (stated AR) and then told it was delayed. delayed delayed.. only when i said after two months end of July of failing to deliver due to "Chips" shortages, no explanation of what the details entailed, I was going to Cancel, next day phonecall saying car is coming next week, it did a week after that, took them another whole 5 days for an PDI lol and still failed to say the AR was missing, even on handover when I asked and checked by putting in a navigation destination and drive from the dealership and checking Navigation Settings no listing to Check to make Constant active for road traffic lights or junctions, on previous cars I have driven no response but thats unusual hmmm (think they knew) asked for print out of sheet order there and then and its not Listed... selling items that are not in the package you purchased.
3 years complimentary service by email (Very apologetic) from MB UK HQ Milton Keyes to take to the Franchised dealership, (after I had taken out 4 year Service Contract which I then had to cancel) as good will gesture, no monetary recompense forthcoming considering my upgrade cost £6000... Well this is my last Mercedes, lesson learned for me, MB brand and CSA services going down hill, Mercedes German arrogance at its best, (customers will NOT mind if one item is missing after all it is "An Mercedes Benz Marque Your buying into!!" crap) 2nd car will not be Mercedes or German in future. And I lived and worked in BRD before unification along time ago and drove LHD MB cars.
Plus My Mercedes Me Charge card account with Ionity was cancelled from start... after setting up the account wtf. MB CS still have not rectified as of yet rotflmao.
But the Charge card works with all providers but not Ionity, ie Instavolt; BP Pulse how weird.
To be honest it is the Worst Car Ordering Buying from Mercedes Benz that I have experienced... only to be the last.
