Recorded mileage Problem

[Kevin3004]

Date of purchase from you 9th June 2020 REGISTRATION BF16 0KA Mercedes GLE CLASS 2.1d purchased from Mercedes Tamworth in Staffordshire.

I purchased a GLE250d Recorded Mileage on the date of sale was 23,335 from a MB dealer
When I purchased the vehicle I also took out a service plan with Mercedes uk.
As it’s 1st service since the purchase was due, I booked it in for servicing locally at MB dealer local to me.
On collection of my vehicle following the service I was informed by the dealer that the vehicle was fine but there was a discrepancy on the mileage of the vehicle, the recorded mileage on the vehicle today was 27,996 but they couldn’t update my electronic vehicle history because another MB dealer last year, and prior to my purchase, had recorded the following work.

Date 15.11.19, DAMAGE CODE 054961437, SRPCC1935-Update Diesel Engine Control Unit, claim number D6306382, Dealer 15168,mileage 32,261, credit note no. 000000870 22.11.2019.

Apparently only the previous dealer can amend the mileage for the work done on the 19.11.2019, which I presume could have been perhaps 22,261 and recorded incorrectly at the time or alternatively it could be an unlikely event that the vehicle has been “clocked” prior to me purchasing the vehicle.
I raised the above query with the seller, on 9/11/20 by email but to date they haven’t been able to rectify the problem.

I find this totally unacceptable and naturally this is a poor reflection on the control Mercedes UK have on the sale of used vehicles which they guarantee.
The mileage query also raises serious questions on Mercedes uk auditing procedures of recorded mileages of used vehicles.
In conclusion, Mercedes uk have sold me a used vehicle with an invalid service history because of the recorded mileage discrepancy. Furthermore, having paid for a servicing plan on purchasing the vehicle I cannot now maintain the service history of the vehicle correctly due to Mercedes uk incompetence of providing a used vehicle with incorrect service history

Any thoughts on this please?

 

[Deleted member 65149]

I suggest contacting MB UK Customer Services as detailed here:

Contact & customer support | Mercedes-Benz

Get in touch with Mercedes-Benz. Choose a method to suit you via hotline, live chat, email or other direct contact options.

www.mercedes-benz.co.uk

 

[markjay]

Sorry to hear about your troubles.

Firstly, your complaint is against the selling dealer, Mercedes Tamworth in Staffordshire, not Mercedes Benz UK.

Then, continue applying polite pressure on the dealer and escalate as appropriate - including notifying the dealer principal of your intention to complain to the Ombudsman or issue court action etc.

You can also try contacting MB UK, no harm in that, though they will typically just tell you to sort it out with the dealer.

Keep nagging the dealer, but be polite and firm. As always, keep track of all calls and correspondence.

Did you pay cash, or do you have outstanding finance on the car? If the latter, then you should also involve the finance provider as they are jointly liable.

 

[Deleted member 65149]

Sorry to hear about your troubles.

Firstly, your complaint is against the selling dealer, Mercedes Tamworth in Staffordshire, not Mercedes Benz UK.

Agreed. In my response I had assumed that the OP had already spoken to the selling dealer about this, without any success.

As someone wrote recently in another thread, “You should never assume.” I really must take more notice of good advice, particularly when it’s me proffering that advice!

 

[Bobby Dazzler]

I find this totally unacceptable and naturally this is a poor reflection on the control Mercedes UK have on the sale of used vehicles which they guarantee.
The mileage query also raises serious questions on Mercedes uk auditing procedures of recorded mileages of used vehicles.
In conclusion, Mercedes uk have sold me a used vehicle with an invalid service history because of the recorded mileage discrepancy. Furthermore, having paid for a servicing plan on purchasing the vehicle I cannot now maintain the service history of the vehicle correctly due to Mercedes uk incompetence of providing a used vehicle with incorrect service history

Welcome to MBClub.

Jolly formal tone to your first post so I can only imagine that you are completely incensed by the whole situation.

I suspect that it’s an innocent human error when updating system records and not a deliberate attempt to deceive you.

Human’s seek to avoid human error but some do get through. I’ve already spotted some in this thread, so they do happen even to you and I.

To the main dealer a mileage difference of 10,000 miles is inconsequential to the selling price of an approved used vehicle.

Perhaps the vehicle was serviced at 22,261 miles, but it was entered as being 32,261 in error - seems a likely possibility to me.

What did Mercedes-Benz of Tamworth say when you called and expressed your concerns regarding this discrepancy?

 

[Jigglyjohnson]

I find this totally unacceptable and naturally this is a poor reflection on the control Mercedes UK have on the sale of used vehicles which they guarantee.
The mileage query also raises serious questions on Mercedes uk auditing procedures of recorded mileages of used vehicles.
In conclusion, Mercedes uk have sold me a used vehicle with an invalid service history because of the recorded mileage discrepancy. Furthermore, having paid for a servicing plan on purchasing the vehicle I cannot now maintain the service history of the vehicle correctly due to Mercedes uk incompetence of providing a used vehicle with incorrect service history

Have you sorted this now ?

 

[Bobby Dazzler]

Have you sorted this now ?

I suspect not, the thread was only created 3 hours ago, but hopefully it will be quickly and easily resolved once the OP has spoken to the supplying dealer.

 

[Kevin3004]

I suspect not, the thread was only created 3 hours ago, but hopefully it will be quickly and easily resolved once the OP has spoken to the supplying dealer.

I’ve spoken to the dealer 3 times in the past 3 weeks on each occasion they say that they’ll sort it & get back to me but each time they haven’t.

 

[Bobby Dazzler]

I’ve spoken to the dealer 3 times in the past 3 weeks on each occasion they say that they’ll sort it & get back to me but each time they haven’t.

Did they offer an explanation, or only that they’ll fix it?

 

[Bobby Dazzler]

Can you confirm the registration number, is it BF16OKA?

 

[Deleted member 65149]

I’ve spoken to the dealer 3 times in the past 3 weeks on each occasion they say that they’ll sort it & get back to me but each time they haven’t.

So my assumption was correct - for a change!

 

[Kevin3004]

Did they offer an explanation, or only that they’ll fix it?

They say that they’ll sort it with the MB branch who did the repair, Stockport I believe. Trading standards advised me that it’s the sellers responsibility to correct the situation, however, MB Tamworth are responsible for ensuring the vehicle service history is correct prior to selling the vehicle.

 

[markjay]

The key issue is obviously that the dealer can't now record the service in the DSB, and probably won't be able to record any future services either until the car's odometer catches-up with the erroneous mileage.

 

[Kevin3004]

The key issue is obviously that the dealer can't now record the service in the DSB.

Exactly, thereby invalidating the service history

 

[Bobby Dazzler]

Exactly, thereby invalidating the service history

Can you confirm the registration number please? Is it definitely BF16OKA?

 

[Kevin3004]

Can you confirm the registration number please? Is it definitely BF16OKA?

It was then I put my private plate on it when I purchased it.

 

[Deleted member 65149]

Can you confirm the registration number please? Is it definitely BF16OKA?

I too wondered about the registration. Was it a 0 or O? But I don't see why it's relevant here.

 

[Kevin3004]

I too wondered about the registration. Was it a 0 or O, neither of which make sense. But I don't see why it's relevant here.

I suppose the question is can the dealer who made the alleged original error on recorded mileage now practically amend the DSB ?
If not then the situation becomes more interesting !!

 

[Bobby Dazzler]

I too wondered about the registration. Was it a 0 or O? But I don't see why it's relevant here.

I assume it’s an O rather than a 0.

I was checking the MOT history to see if the mileage was correctly recorded at the time of MOT, and when that was.

It may (or may not) help to determine whether it is human error or something more sinister.

Unfortunately the registration number (with an O) was not recognised on the Government MOT checker website.

 

[Bobby Dazzler]

It was then I put my private plate on it when I purchased it.

OK you haven’t posted that so I can’t check for you: Have you checked the mileage/date of the last MOT?