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USB ports not working

It seems like the USB Ports in your 2017 GLA stopped working after installing the new radio. Let's try a few things:

Check the wiring to make sure everything is connect securely.
Make sure the new radio is compatible with your GLA's system. Some radios might not fully support the USB sports.
Look into the fuses related to the USB ports. A blown fuse could be the culprit.
Go into the settings of the new radio and confirm that the USB ports are enabled correctly.
If possible, reinstall the original radio to see if the USB ports work with it.
Consider getting a professional installer to check the installation for any issues.
You might also want to reach out to the manufacturer of the new radio for advice on troubleshooting or compatibility.

Trying these steps should help figure out why the USB ports aren't working with the new radio.
 
Blown fuse
 
That's surprising.....if not a bit dangerous!!
 
That's surprising.....if not a bit dangerous!!

A lot of these sort of circuits are current limited - with foldback and if they encounter a short or excessive current they ‘foldback’ the current and voltage 👍🏻👍🏻👍🏻
 
I have two fuses on my USB ports....one for the front seats and one for the rear.
 
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No fuse for USB port
Mr Google tells me that you have a common fault. The board blows and needs to be replaced either from MB or from alternative suppliers
 
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They are wired to the radio, that’s where they get their power from.
For sure. See post above. There’s no fuse between the port and the “radio” so the whole port board blows. See discussion threads on Google.

The whole board needs to be replaced.

Classic “cheap” modern design.
 
If the USB ports are fed from the radio, and you've just installed a new radio.... then did you check the output of the radio with a voltmeter? There's should be a live feed to the USB ports from the radio (either 5v or 12v).
 
I have replaced the multimedia module with a new one for Mercedes still not working, could there possibly be a break in the wiring or connection from the radio ?
 

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