W213 E Class 2016 microphone super quiet

[Seanalf]

Hi all. Picked the car up yesterday, all good and loving the drive, so many things to work out! However, it does have one issue...

make an outboud call, either on normal BT or through Android Auto and the other person can't hear me? Volumes are up as far as i can tell in the menu's, they are coming through perfectly, but t's described as me sounding very muffled, with the occasional second or two of clarity, then back to muffled. if I turn my head slightly, they can't hear me at all. I'm assuming this is a microphone issue, but I saw a few notes around a software update on Command that people were saying had potentially caused an issue?

Has anyone got any fixes before I go back to the dealer? Anyone else had this and fixed it?

 

[W1ghty]

Hi all. Picked the car up yesterday, all good and loving the drive, so many things to work out! However, it does have one issue...

make an outboud call, either on normal BT or through Android Auto and the other person can't hear me? Volumes are up as far as i can tell in the menu's, they are coming through perfectly, but t's described as me sounding very muffled, with the occasional second or two of clarity, then back to muffled. if I turn my head slightly, they can't hear me at all. I'm assuming this is a microphone issue, but I saw a few notes around a software update on Command that people were saying had potentially caused an issue?

Has anyone got any fixes before I go back to the dealer? Anyone else had this and fixed it?

Try putting a hoover nozzle on it if it has holes . Might be blocked with fluff .

 

[Seanalf]

Try putting a hoover nozzle on it if it has holes . Might be blocked with fluff .

I shall try that, is it the one near the sun visor? Small round one or is nit in the central light dome?

 

[W1ghty]

I shall try that, is it the one near the sun visor? Small round one or is nit in the central light dome?

I’m not sure buddy , but when I hoovered both my cars last year I found by accident that a lot of blue fluff came out of a nearby aircon temp sensor . I know that might not be the same with a microphone hole but for 5 minutes work it’s worth a go .

 

[Seanalf]

I’m not sure buddy , but when I hoovered both my cars last year I found by accident that a lot of blue fluff came out of a nearby aircon temp sensor . I know that might not be the same with a microphone hole but for 5 minutes work it’s worth a go .

I've had a look at the dome, I think they are omn either side, both look very clear and clean, nothing coming out. Bum

I do have to use it too. I'll have to see if there's a removal vid