What constitutes 'Service History' with a Mercedes?

[ube63]

If you word your posts carefully, make sure that you only write down facts that you can support by evidence, and add the note that it's your 'personal opinion', then the business is unlikely to win a law suit against you - but that's not the game they're playing. Instead, it's a war of attrition - they know you can't afford to defend yourself because solicitors are expensive and you are a private individual, not a business. Most people simply remove the negative post rather than engage in time consuming and potentially expensive litigation.

So if you only share facts and know your rights you can tell them to get lost with their court case. If they are remotely intelligent than they wouldn’t pursue a case they would lose.

 

[markjay]

So if you only share facts and know your rights you can tell them to get lost with their court case. If they are remotely intelligent than they wouldn’t pursue a case they would lose.

That's the sensible approach, but it doesn't quite work this way.

We don't know who the dealer was in this case, but based on other members post on this forum, MB are known to fight in court cases that they were clearly going to lose. Their own solicitors are probably on retention, and this behaviour simply sends a message to customers: don't try us (note: this is my personal opinion of their behaviour). Most people just won't have the time and resources to fight a big company.

 

[ube63]

In the OP’s case the seller is not a main dealer but a specialist which the OP says is known to the club and members. Maybe the OP has a greater chance to tell them to stop threatening.

I’m curious to find out who they are if the OP decides to share it. Or, if the seller is here and reading and comes out to own up. Wishful, I know…

 

[markjay]

To the OP, here's another thought.

If you bought the car as a private individual (i.e. not as a business), and if you took out finance, or even if you only paid the deposit by credit card, then the Consumer Credit Act will apply and your finance provider or your card issuer will be liable for the transaction - if this is the case, then report the incident to them and they will fight your case for you.

However, if you paid both the deposit and the payment for the car via bank transfer or cash (or debit card), then the above will not apply to you.

 

[ErrorInConnection]

Oh dear can only think of 1 merc specialist that is active on this site... and they are located in Warwickshire.. am I hot or cold??

I'm not going to confirm location..

The dealers when asked before purchase simply state its online and they don't have access to it so how the heck can they claim FSH!

Fact is that the vast majority of car sellers will do as little as possible prior to the sale and then nothing at all after the sale.

The Specialist has access to the DSB database so they would have been able to check the online history and see none was present online for my car. They specified on the ad "XXXXX Miles only with Full Service History (see below)". So they listed it as such knowing no DSB history, as well as having no Physical service book in their possession

Asking to legally minded members…
Can any seller sue and win against a consumer who wants to share their bad experience?

If they keep getting negative reviews publicly and don’t like it because it affects their sales then I think they should either get better at what they do or go out of business. Surely the law doesn’t protect mediocrity or even worse bad service..?..

The joke is that once my review was removed, the previous review after at the top of the page was another bad review...

So if you only share facts and know your rights you can tell them to get lost with their court case. If they are remotely intelligent than they wouldn’t pursue a case they would lose.

I did give facts, and made sure to not get personal

this behaviour simply sends a message to customers: don't try us (note: this is my personal opinion of their behaviour). Most people just won't have the time and resources to fight a big company.

This is my thoughts

In the OP’s case the seller is not a main dealer but a specialist which the OP says is known to the club and members. Maybe the OP has a greater chance to tell them to stop threatening.

I’m curious to find out who they are if the OP decides to share it. Or, if the seller is here and reading and comes out to own up. Wishful, I know…

If I could name and guarantee no repercussions then I would

To the OP, here's another thought.

If you bought the car as a private individual (i.e. not as a business), and if you took out finance, or even if you only paid the deposit by credit card, then the Consumer Credit Act will apply and your finance provider or your card issuer will be liable for the transaction - if this is the case, then report the incident to them and they will fight your case for you.

However, if you paid both the deposit and the payment for the car via bank transfer or cash (or debit card), then the above will not apply to you.

I paid cash for both the deposit and payment

 

[markjay]

...I paid cash for both the deposit and payment

Well, what's done is done. Next time you buy a car try and pay the deposit by credit card (in my experience most dealers will accept that), it will give you the protection that you are lacking now.

 

[pmcgsmurf]

The Specialist has access to the DSB database so they would have been able to check the online history and see none was present online for my car. They specified on the ad "XXXXX Miles only with Full Service History (see below)". So they listed it as such knowing no DSB history, as well as having no Physical service book in their possession

There is no physical book, that's the whole point of DSB.

 

[ToeKnee]

This whole thread/story seems so full of holes and inconsistencies. Especially the bit about not naming the supposed "specialist"

 

[pmcgsmurf]

This whole thread/story seems so full of holes and inconsistencies. Especially the bit about not naming the supposed "specialist"

Something certainly does not make sense!

So what about buying a car that shows no previous history on the DSB (like zero SH), but shows the stamps from previous garages in a service book?

I was given a copy of the DSB from the garage I bought it from, and it only had the service they had just completed - no previous ones.
I then spoke with 2 Dealers who confirmed it was just that one recent service

I was told by them that physical service books don't exist, and that its all online - DSB. I contacted Mercedes directly but they told me I needed the V5 info - but guess what - that itself took 6 weeks to arrive - so I couldn't officially contact Mercedes for any info. I managed to find a local-ish dealer who took pity on me and confirmed that there was no previous DSB history at all........

The Specialist has access to the DSB database so they would have been able to check the online history and see none was present online for my car. They specified on the ad "XXXXX Miles only with Full Service History (see below)". So they listed it as such knowing no DSB history, as well as having no Physical service book in their possession

 

[ErrorInConnection]

Something certainly does not make sense!

No history previous to the company that sold it to me, I hope that clears it up

 

[ErrorInConnection]

This whole thread/story seems so full of holes and inconsistencies. Especially the bit about not naming the supposed "specialist"

I have given my reason for not naming them. Once I am able to PM then happy to chat there about my experience

 

[Bobby Dazzler]

Apologies, if this may sound a little harsh.

Unfortunately the majority of adverts say FSH or similar, whatever that may mean. Very very few actually have a full service history based upon the manufacturer’s service schedule, especially when they’re a few years old.

If the service history is important to the Buyer then the Buyer needs to take responsibility for asking to see the details of the service history before buying.the car. If the service history isn’t my important to the Buyer then take it at face value.

 

[ErrorInConnection]

Apologies, if this may sound a little harsh.

Unfortunately the majority of adverts say FSH or similar, whatever that may mean. Very very few actually have a full service history based upon the manufacture threes service schedule, especially when they’re a few years old.

If the service history is important to the Buyer then the Buyer need to take responsibility for asking to see the details of the service history before buying.the car. If the service history isn’t my important to the Buyer then take it at face value.

I asked for proof of history, I was sent photos of scans of service book pages. When I asked 'do you have the actual service book' they said they were 'awaiting the service book to land with us'. I thought that was sufficient checks that the car did come with history before committing.

After I bough the car and found the service book was not in the car wallet, I was then told by them when I asked for the service book that 'they do not exist', 'it was a figure of speech'

 

[markjay]

I asked for proof of history, I was sent photos of scans of service book pages. When I asked 'do you have the actual service book' they said they were 'awaiting the service book to land with us'. I thought that was sufficient checks that the car did come with history before committing.

After I bough the car and found the service book was not in the car wallet, I was then told by them when I asked for the service book that 'they do not exist', 'it was a figure of speech'

So what do these scans show?

 

[Fastcar155]

Hi , MB car sales specialist , I could name a couple but are easy to find on Google

 

[Spider10]

The only 1 on here I can think of is Mercland which have some good feedback .
If I get a brown envelope through the door in the next couple of days I will no the answer

 

[markjay]

The only 1 on here I can think of is Mercland which have some good feedback .
If I get a brown envelope through the door in the next couple of days I will no the answer

See my post #54.

 

[Spider10]

That question and other's hasnt been answered

 

[markjay]

The only 1 on here I can think of is Mercland which have some good feedback .
If I get a brown envelope through the door in the next couple of days I will no the answer

Why don't we give @jaymanek the opportunity to make it clear that it's not Mercland that's (potentially) being implicated here ...?