As we all have a moan regarding our car insurance, mainly at renewal time, I thought I may be able to redress the balance slightly.
Yesterday I received an email from my insurers Admiral,
"As you or a named driver on your policy are a key worker, we’ve made several changes to your cover to make life a little easier if you have an accident.
If you have an accident and your vehicle can be repaired, the garage doing the work will give you a courtesy vehicle to get you back on the road as soon as possible after an accident until your vehicle is repaired.
If for some reason a courtesy vehicle isn’t available, we’ll make sure you get a replacement hire car, free of charge.
If your vehicle is a total loss, we’ll provide a replacement vehicle for as long as we’re in lockdown and for 14 days after lockdown ends so you have time to find a new car or van.
And as of 8 April, we won’t apply an excess on any new claims except for windscreen claims. Although you’ll initially pay an excess for a windscreen claim, we’ll refund it within 14 days.
If you’ve made a claim for an accident that’s happened since 23 March and have already paid an excess, we’ll refund this within 14 days. Don’t worry – there’s no need to contact us about this.
Finally, we just want to say thank you for the amazing job you do. "
A nice touch I thought .....