Minor insurance rant!

[BTB 500]

OK Swinton have refused to budge on this, so it has gone to the Ombudsman today. I've not used this service before but it was quick & easy to do. They say they will respond within 7 days.

If that doesn't work I'll be on to Barclaycard.

 

[Pontoneer]

OK Swinton have refused to budge on this, so it has gone to the Ombudsman today. I've not used this service before but it was quick & easy to do. They say they will respond within 7 days.

If that doesn't work I'll be on to Barclaycard.

Perhaps they should've gone to Specsavers ?

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[BTB 500]

Latest update is that the Ombudsman has agreed to take this up - currently waiting for an investigator to be assigned to the case. Interestingly the complaint is now registered against the underwriter named on the insurance certificate, and not Swinton. Presumably because the unreasonable request for an updated V5C originated from them ... but it was Swinton who deducted the 'new business charge' from my refund

Meanwhile I've had another request for feedback