Am I being unreasonable?

[steve333]

I was due an MoT test so I had the 'free health check' two days before, all ok. The MoT found a 1" cut on the inner edge of my offside front tyre, which had to be replaced at main dealer prices to pass the test, now its possible the damage occured between the check and the test, but unlikely, wasn't impressed

Interesting point-the same tyres I had replaced at kwik fit yesterday would have been £160 more the pair at a main desler(just checked)

 

[steve333]

Do you know the load rating on those rears?

The geo would have to be seriously out to do that, I wonder if Mercedes are using a tyre that has too firm a sidewall for the car? That combined with a slight shift in geo could see it down to the cords.

Annoying though, and I agree, should have been spotted.
If you do a health check for customers I would think a thorough check of brakes and tyres are the bits they should be concentrating on. Walking round the outside of the car with a video camera tells me bugger all.
Not checking tyres properly gives a false sense of security, it is dangerous.

265/35/R18 97Y

 

[Yugguy]

I was due an MoT test so I had the 'free health check' two days before, all ok. The MoT found a 1" cut on the inner edge of my offside front tyre, which had to be replaced at main dealer prices to pass the test, now its possible the damage occured between the check and the test, but unlikely, wasn't impressed

When we took my wife's Yaris to Toyato to get it MOTed (in the service plan), they found a bulge in the sidewall of the offside front tyre. But we were allowed to drive it away to a nearby tyre fitter as long as we signed a piece of paper to say it was our responsibility. A 2 mile drive saved us 30 quid.

 

[st13phil]

My two penn'orth, fwiw:

It's unreasonable to expect the dealer who did the health check to pay to replace the worn tyres, however...

Most (all?) of us here are car enthusiasts and have some understanding of how our cars work. Many drivers are not, don't have a clue how to do any more than add fuel, and rely 100% on what a garage tells them. If a garage is going to carry out a "health check" that reports on the safety/legality of a vehicle then it should be carried out with proper care and diligence. I completely understand Wolfie1's point regarding allowed times for jobs and bonus schemes (my father used to be a motor fitter and later in his career a garage workshop manager), but that doesn't absolve the garage from culpability if they give incorrect advice.

In the circumstances, while it's impossible to know if cords were visible on the OP's tyres when they were allegedly inspected as part of the "health check" 900 miles previously, it's not unreasonable to assume that the tyres exhibited significant wear on the inner shoulders that could have been seen and should have been reported. I would be inclined to have a polite conversation with the Service Manager to express my disappointment that it was not, and that you had relied upon the "health check" report to assume that the tyres were safe when they were at best borderline and at worst illegal. We can assume that the SM has a brain, so they will understand the significance of what you are telling them. Whether they choose to act upon it is, of course, another matter.

 

[Tiim533]

To answer your question, Yes, I think you are. Just get two new tyres and have the tracking checked.

 

[steve333]

To answer your question, Yes, I think you are. Just get two new tyres and have the tracking checked.

I have had 2 new tyres and geometry corrected if you had bothered to read the thread

 

[Tiim533]

I have had 2 new tyres and geometry corrected if you had bothered to read the thread

I did. You asked a question and were after an opinion I assume, so I gave my opinion. [emoji12]


Sent from my iPhone using Tapatalk

 

[steve333]

My two penn'orth, fwiw:

It's unreasonable to expect the dealer who did the health check to pay to replace the worn tyres, however...

Most (all?) of us here are car enthusiasts and have some understanding of how our cars work. Many drivers are not, don't have a clue how to do any more than add fuel, and rely 100% on what a garage tells them. If a garage is going to carry out a "health check" that reports on the safety/legality of a vehicle then it should be carried out with proper care and diligence. I completely understand Wolfie1's point regarding allowed times for jobs and bonus schemes (my father used to be a motor fitter and later in his career a garage workshop manager), but that doesn't absolve the garage from culpability if they give incorrect advice.

In the circumstances, while it's impossible to know if cords were visible on the OP's tyres when they were allegedly inspected as part of the "health check" 900 miles previously, it's not unreasonable to assume that the tyres exhibited significant wear on the inner shoulders that could have been seen and should have been reported. I would be inclined to have a polite conversation with the Service Manager to express my disappointment that it was not, and that you had relied upon the "health check" report to assume that the tyres were safe when they were at best borderline and at worst illegal. We can assume that the SM has a brain, so they will understand the significance of what you are telling them. Whether they choose to act upon it is, of course, another matter.

Thanks for your thoughts Phil.

 

[Wolfie1]

An 18 minute health check including video and paperwork is a waste of time so why do dealers bother.

Because usually extra work comes from these, for example i had a motor in the other day for some updates, whilst doing the health check i found f pads worn down 95% and rears worn down 85%, customer was notified and got all the pads changed

 

[Wolfie1]

900 miles 1/12 of a tyre’s lifespan ??

Perhaps if u drive like a loon all day long , but if I only got 12000 miles out of a set of tyres alarm bells would b ringing .

I’m disappointed if I get less than 30000 out of a set .

Believe it or not 12000 miles is the average expected lifecyle of a tyre according to manufacturers

 

[Deleted member 6183]

Because usually extra work comes from these, for example i had a motor in the other day for some updates, whilst doing the health check i found f pads worn down 95% and rears worn down 85%, customer was notified and got all the pads changed

I wasn't aware that you are an MB mechanic.

Good to know.

 

[Wolfie1]

I wasn't aware that you are an MB mechanic.

Good to know.

No im not, sorry for the confusion! I work for jaguar land rover

 

[Deleted member 6183]

No im not, sorry for the confusion! I work for jaguar land rover

Ah,

Same horse different jockey.

Or should that be different horse same jockey?

 

[Wolfie1]

Ah,

Same horse different jockey.

Or should that be different horse same jockey?

They are much the same, some of the guys i work with used to work for merc (4 in fact) and they have said the vhc, citnow is exactly the same as what they did at merc, same prep limit for approved used, vauxhall is the same too

 

[E53AMG]

They are much the same, some of the guys i work with used to work for merc (4 in fact) and they have said the vhc, citnow is exactly the same as what they did at merc, same prep limit for approved used, vauxhall is the same too

Wolfie someone has a Jag key question you may be able to answer on the OT side:-

New key fob

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[Bobby Dazzler]

I was due an MoT test so I had the 'free health check' two days before, all ok. The MoT found a 1" cut on the inner edge of my offside front tyre, which had to be replaced at main dealer prices to pass the test, now its possible the damage occured between the check and the test, but unlikely, wasn't impressed

Difficult to ask for a refund when the health check is free though.

 

[grober]

Something at the back of my mind about modern Mercedes on wide asymetric tyres running a fairly aggressive toe-in setting on the rear suspension to aid high speed stability giving rise to rapid rear tyre wear on the inner edge. This was despite toe adjustment being slap bang in the middle of the factory recommended settings when checked and applied to C 63 AMG models. A partial cure was to adust the toe to the minimum allowed by factory but a degree of inner shoulder wear still occurred. Don't know if this was unique to the AMG models or not. There's a thread about it on here somewhere.

 

[Wolfie1]

Wolfie someone has a Jag key question you may be able to answer on the OT side:-

New key fob

Sent from my SM-G955F using Tapatalk

When i have done it its only been with the sdd software and the newer vehicles pathfinder software, couldnt tell you if you can get round it as you need to comunicate directly with the bcm to programme a new key

 

[markjay]

Believe it or not 12000 miles is the average expected lifecyle of a tyre according to manufacturers

It will probably achieve much more than that if correctly inflated and driven in a straight line at constant speed on a smooth surface with light load.

The factors that dramatically shorten tyre life are underinflation, braking and accelerating, and cornering.

For this reason trying to guage a tyre's service life in miles can be very misleading.

If you mostly drive in town, and brake before speedbumps, traffic lights, and roundabouts, then accelerate after, you are looking at a 4-digit life span.

If you also accelerate hard, brake hard, and corner hard, than you are looking at low 4-digit.

 

[grober]

Very Unstable C63 Coupe.