Bought a C220D last week but...

[Wolfforce]

Can we ask who the dealer is ?

I hope I wont get in trouble or any issues worsen lol but it is Mercedes Slough.

 

[CJD]

The trouble with keeping it may be further down the line, when you come to replace it / part ex it.
They WILL ask if it has ever had any accident damage etc. you can bet your bottom dollar that they will adjust the price accordingly ! and not in your favour.

I would still be looking at a different car - as I said earlier there are plenty out, in great condition with no hidden problems.

 

[Smart320]

I wouldn't even be letting them do this.
They tried to fob you off, ignored your calls etc. and didn't get back to you.

Reject it now and save yourself a lot of hassle.

Neither would I go ahead but if the buyer is determined to press on he should at least make sure he has a get out in writing given the way the dealer has treated him up till now

 

[Wolfforce]

UPDATE 1:
The salesman who sold the car to me claims it is very hard to change it or reran finance again, as he said " You have the right to change the car if the car is not working or is not fit for purpose is the law. The car is mechanically safe and has no problems, so if it is fine mechanically then its hard to change it" otherwise Mercedes will ask for a report and will be long lol what kind of BS is this?

Also will this effect my credit score? if I re-ran finance or change the car? as my finance is with Mercedes too.


Update 2:
The salesman backed his statement by linking me the following:
which.co.uk/consumer-rights/advice/the-second-hand-car-i-bought-has-a-problem-what-are-my-rights#can-i-get-a-refund-for-a-faulty-new-or-used-car

How true is that?
----------------------------------------------------------------------------------------------------------

Did anyone here reject a car for what they call "Cosmetic/bad paint job"? I was searching online and it turns out you can't just randomly reject the car, as states below:
The reasons to reject a vehicle
You only retain the right to reject the car if there is something fundamentally wrong with it. But you can reject it within six months of the date of purchase. This includes faults that were present - or developing - when you bought the car, or it was received in a condition that does not match what you were told.

Cosmetic issues or minor faults aren't usually reasons to reject a vehicle. These sorts of issues should be dealt with under warranty, if you have one.

You can’t successfully reject a car for a trivial reason such as a little scratch or finding out you don’t like something about the car. Unless, for instance, you bought it for a specific purpose. So if you bought a car to tow a caravan and then you find out it cannot, for example.

How to reject a car - your consumer rights | Honest John.


Not sure if rules changed or what exactly changed?

Overall the car is running perfectly, no issues anywhere else.... its just the paint job to certain places were done badly by the other branch, however I think you are right in terms of being mistreated and dragging shit along for that long was not right! I think they are not making it any easier, if I insist on rejecting the car and cancel the finance, will that effect my credit score at all?

 

[pmcgsmurf]

Their approved repairer told you the car had been badly repaired, then the salesman ignored you for a period of time.

The car is not as described, tell them so and give it back.

Forget about your credit score etc.
Think how it will be in xx months if you decide to trade in and it gets marked down £xxxx due to the bad repair!

 

[CJD]

The car is Mercedes Approved Used - you can ask them to replace it anytime in the first 30 days.

 

[Doodle]

Typical stalling tactics hoping you'll go away. Consumer rights are irrelevant until you're getting into legal action, it's an Approved used car that's not up to standard by the assessment of their approved repairer, it's up to them to put it right. The dealer has been caught out by the repair costs and doesn't want to be on the hook, so is trying to weasel out any way they can.

Your credit rating won't see much, you haven't defaulted and the agreement would be cancelled under the auspices of breach of contract elsewhere.

Give them a simple ultimatum - put it right, or cancel the agreement. Don't allow them to try and talk you round. If necessary raise it with the dealer principal.

 

[ioweddie]

I can't believe you have not rejected it yet!!! No Brainer...There are hundreds of Merc's for sale...Tell them to stick it where the sun don't shine

 

[Smart320]

Do not believe this sales department , get a copy of the MB Used Warranty and use it against them , they are obviously con merchants and have decided they can push you around, stand up for your rights under the MB used car policy

 

[Deleted member 149005]

Park it across the entrance to their car park, lock it and walk away..

And wait until they have refunded you...

 

[SlimJim]

They will be doing everything to avoid you rejecting the car. Both Salesman and his Manager will be carpeted if it goes that far. pity it took these threats to get them to spring into action. Your car buying experience has been soured by the behaviour of these salesmen not forgetting your naive approach to purchasing the car.

How many times do you need to be advised to reject it ?

 

[LTD]

You can return it during the 30 days - don’t let them drag you past that.

Difficult for them to change the finance agreement - tough. It needs done so they just do it.

Your next move, and quickly, is to formally reject the car in writing via a letter sent using Special Delivery.

Back it up by sending an email copy quoting the Tracking Number.

 

[ioweddie]

have you rejected it yet!

 

[rf065]

UPDATE 1:
The salesman who sold the car to me claims it is very hard to change it or reran finance again, as he said " You have the right to change the car if the car is not working or is not fit for purpose is the law. The car is mechanically safe and has no problems, so if it is fine mechanically then its hard to change it" otherwise Mercedes will ask for a report and will be long lol what kind of BS is this?
Update 2:
The salesman backed his statement by linking me the following:
which.co.uk/consumer-rights/advice/the-second-hand-car-i-bought-has-a-problem-what-are-my-rights#can-i-get-a-refund-for-a-faulty-new-or-used-car
How to reject a car - your consumer rights | Honest John.

There are two different things at play here.
Firstly, you have the consumers rights act 2015, which conveniently the saleschimp is referring to.
Secondly, you have the Mercedes approved used car warranty that I assume states you can have the car replaced within 30 days or whatever the small print reads.

The Mercedes warranty is in addition to the consumer rights act, but cannot undermine it. If the MB warranty says you can get a replacement or whatever, that is the road you should be going down. Reject the car and ask how they would like to proceed going forward. The consumer rights act has no bearing yet as their own warranty entitles you to a replacement car. Put in in writing to the dealer principle, drive to the dealership and hand them the keys, if you have taken finance or credit agreements out, tell them too as they can sort it out for you as well.

 

[steve333]

I've been to 8 different Mercedes main dealers over the years and Slough is by far the worst one,went to view test drive an approved used ml around 5 years ago and couldn't believe it was even on the forecourt(multiple scratches,all alloys curbed)-salesman said it needed prepping and I suggested that should be done before a viewing/test drive!(needless to say I walked away,if I was you I would take the majority advice and look elsewhere,good luck.

 

[Justintyme]

I'd be talking to my solicitor at this stage...not to the Garage Salesman. The car was obviously damaged ( to what extent ) you don't know. Neither do you know what problem's will unfold due to this. But rest assured, if and when you want to trade it in, the Garage you take it to, will definitely give it more than cursory once-over.

 

[Piff]

UPDATE 1:
The salesman who sold the car to me claims it is very hard to change it or reran finance again, as he said " You have the right to change the car if the car is not working or is not fit for purpose is the law. The car is mechanically safe and has no problems, so if it is fine mechanically then its hard to change it" otherwise Mercedes will ask for a report and will be long lol what kind of BS is this?

Also will this effect my credit score? if I re-ran finance or change the car? as my finance is with Mercedes too.


Update 2:
The salesman backed his statement by linking me the following:
which.co.uk/consumer-rights/advice/the-second-hand-car-i-bought-has-a-problem-what-are-my-rights#can-i-get-a-refund-for-a-faulty-new-or-used-car

How true is that?
----------------------------------------------------------------------------------------------------------

Did anyone here reject a car for what they call "Cosmetic/bad paint job"? I was searching online and it turns out you can't just randomly reject the car, as states below:
The reasons to reject a vehicle
You only retain the right to reject the car if there is something fundamentally wrong with it. But you can reject it within six months of the date of purchase. This includes faults that were present - or developing - when you bought the car, or it was received in a condition that does not match what you were told.

Cosmetic issues or minor faults aren't usually reasons to reject a vehicle. These sorts of issues should be dealt with under warranty, if you have one.

You can’t successfully reject a car for a trivial reason such as a little scratch or finding out you don’t like something about the car. Unless, for instance, you bought it for a specific purpose. So if you bought a car to tow a caravan and then you find out it cannot, for example.

How to reject a car - your consumer rights | Honest John.


Not sure if rules changed or what exactly changed?

Overall the car is running perfectly, no issues anywhere else.... its just the paint job to certain places were done badly by the other branch, however I think you are right in terms of being mistreated and dragging shit along for that long was not right! I think they are not making it any easier, if I insist on rejecting the car and cancel the finance, will that effect my credit score at all?

Yes. I have rejected a MB approved used car due to paint issues twice.
The first was an E320 estate approx 5 years old, fully loaded. Viewed car at dealership approx 100 miles from home. Salesman pointed out a mark on the drivers door and another on the bonnet. Said both panels would be resprayed & the car would be like a new car. Collected the car a week or so later. On the way home noted that the drivers heated seat base didn't work and neither did the engine temperature gauge. At home noted that there was rust around the tailgate lock. Told to take the car to local MB dealer where the issues would be resolved. Local MB dealer wouldn't sort the heated seat & temp gauge as supplying dealer had not completed the workshop inspection where they should have picked up these faults. Their bodyshop wouldn't touch the car as they pointed out that down the drivers side each panel was a slightly different colour. Car was returned to the supplying dealer for correction & loan car issued while work was done. Car was returned with heated seat & temp gauge fixed but bodywork was shocking. Over spray, orange peel, dust in paint and a large dull patch on the roof. A couple of friends who worked at a local multi national car paints business both independently said that a "tack rag" had been left on the roof which had dissolved the lacquer. Main dealer collected the car & left a loan car. They claimed that the patch on the roof couldn't have happened in their care as the fully covered the body work which wasn't being worked on. At that point I had never heard of a "tack rag" yet alone owned one. With the rest of the respray issues which I had marked with multiple "arrows" cut from black insulation tape they said that I was expecting too much from a 5 year old second hand car. I pointed out that their salesman claimed that it would be like a new car. They collected their loan car a few days later and gave a full refund.
The second was an ML320. Again around 100 miles from home. Same beige metallic colour as the E class. It also had rust around the tailgate lock and flaking lacquer on the bumpers. They said that they would fix & they had the best body shop in the world. Collected a week or so later. Had an expensive removable tow bar professionally fitted. A few weeks later the new paint failed - obviously inadequate preparation. Rejected the car. Got a full refund but they would not refund the cost of the tow bar as they claimed it devalued the car.

Moral of the stories - walk away.

 

[Merc220cls]

Just another piece of advice If you have not already done so is to start an accurate record of events ( time log) and log all conversations etc. Plus telephone calls.
If things don’t go well it’s difficult several weeks down the line to recall things as they happened.

I had a serious issue with Jaguar cars with door corrosion on my XF ( you can Google that one) in the end Jaguar coughed up and replaced all four doors. During this “episode” I kept an accurate record including copies of all e mails.

Sadly just five weeks later the car written off in a non fault accident.

 

[Deleted member 37751]

Any updates?