Broadband

[marcos]

Who uses which supplier and are you happy with them.
The reason I ask is my NTL connection is up and down like a yo-yo and their customer services are a joke so I want to change, but to whom

Any help is appreciated as always

 

[reflexboy]

The majority are rubbish-I don't say that lightly as I work for BT. Customer service is this country, I believe, is at an all time low, that coupled with Indian call centers, badly trained staff, and multi-department companies all equates to a poorly supported end product. Mind you, my BT bradband hasn't really given me any grief, except for a couple of duff routers.

 

[nickg]

whatever you do go nowhere near talk talk.

 

[Flyer]

Can recommend Eclipse. Had one outage, which was a pain, but rock solid apart from that. Have migrated several clients over to them and apart from not billing one (now rectified), not had any problems there either. Not the cheapest, but you do get what you pay for.

 

[BenzComander]

Tiscali

I know some people have had problems with them, but we have been with them for about 3 years with the only problem being the modem going US. Threatened to move service unless they gave me a new one and they were happy to do so.

Waiting for their 8mb unlimited, with free local and national calls for 21.99 a month to start. Was supposed to be rolled out in October??

 

[machasm]

I have tried many ISPs and always find myself going back to http://www.zen.co.uk
They are a little expensive (which is why I try others) but are really good when it comes to customer support. Their ADSL service is second to none as well.
Mac.

 

[jwarren]

Tiscali has been excellent for me, no connection loss in the two years with them and were actually helpful when I rang once with a router problem (my fault). Been spot on and have had an excellent ping rate !

 

[fuzzer]

my ntl connection is both blisteringly fast and faultless. Been down once for a day in 9 years.

 

[Rory]

I've never had a moments trouble from BT Broadband in several years.

I know there are much cheaper suppliers but I work from home and depend on the connection so I'm terrified of changing.

 

[IanA2]

I've had AOL for a number since dial-up days, at the time they were (I think) the only people doing a monthly flat fee so you could use it as an always on connection. I've stayed with them since BB finally came. They are not cheap, (£25.00 pm for 2MB connection) but the connection seems to be bullet proof. I rarely have any probs with them (one outage in all I think for about 12 hrs). I've thought about changing but I'm waiting to see if things change now Mr Dunstone has taken over; the thought of having to advise everyone of a change of email address fills me with horror!!

 

[BTB 500]

Supanet look good on adslguide.org, I may try them when I move house soon. My Tiscali connection has been very reliable but after 3 months of trying (and failing) to get them to upgrade me to anything above 512kb I've had enough.

 

[DieselE]

BR Broadband works for me. Unlike Reflexboy, when I've had to use Technical Support I've found them pretty good.

BTW neither of my problems related to the quality of service. Fist call was because this poor idiot made a pigs ear over the fitting of filters to the phone connections. Second call was a router (not BT's) problem.

 

[Flyer]

the thought of having to advise everyone of a change of email address fills me with horror!!

Why not register a domain name (couple of pounds a year), and then set it up so that the registrar forwards email to your ISP (currently AOL). Very easy to do.

That way your email address never has to change, even if you change ISPs. Of course, you've got the initial notifications to do, but you would never be held to one particular ISP again.

 

[GregE240]

NTL/Virgin are in the do-do at the moment. In short, they've run out of capacity. This means that at peak times broadband connections can slow to a crawl. I've been with Virgin for nearly 10 years now and the BB service in the evenings can be, well, dire. That said, I have spoken to Virgin who assure me that it should be fixed by Christmas, which I am prepared to put up with.

During the day its ace - I regularly get 6Mbps.

 

[BTB 500]

Why not register a domain name (couple of pounds a year), and then set it up so that the registrar forwards email to your ISP (currently AOL). Very easy to do.

That way your email address never has to change, even if you change ISPs. Of course, you've got the initial notifications to do, but you would never be held to one particular ISP again.

I've always used a free email address (currently Yahoo), rather than anything to do with my ISP.

 

[MartAD]

Why not register a domain name (couple of pounds a year), and then set it up so that the registrar forwards email to your ISP (currently AOL). Very easy to do.

That way your email address never has to change, even if you change ISPs. Of course, you've got the initial notifications to do, but you would never be held to one particular ISP again.

Excellent advice and exactly what I have done .. however .. AOL have a terrible habit of blocking outgoing ports 25 & 587 from time to time making the sending of third party email (via outlook etc) virtually impossible.

My vote goes for Supanet, which gives me an OK speed, static IP, UK based support, unlimited email adds and unlimited webspace, capped at 30GB peak and 300GB off peak.

And to my left, I have AOL with wireless (for the family) at £9.99 unlimited, AOL bloated browser (read virus) removed.

 

[grober]

The balloon's burst.

NTL/Virgin are in the do-do at the moment. In short, they've run out of capacity. This means that at peak times broadband connections can slow to a crawl. I've been with Virgin for nearly 10 years now and the BB service in the evenings can be, well, dire. That said, I have spoken to Virgin who assure me that it should be fixed by Christmas, which I am prepared to put up with.

During the day its ace - I regularly get 6Mbps.

In an endeavor to capture the magic "4" customers, companies will be trying hard to sell you content/services via a landline/mobile phone/digital TV/Broadband package in the near future. Hence all the "free" broadband if you sign up to our mobile phone service offered by Virgin Orange etc at the moment. Of course they didn't anticipate the extra bandwidth demands all these new customers would make on the system hence the slow down . No doubt it will all settle down in time a bit like Richard Bransons balloon on his first round the world trip then.

 

[SL300-24]

Anybody tried Sky Broadband? I was thinking of changing from Freeserve (Orange) to Sky....any comments?

 

[gary350]

Tiscali

I know some people have had problems with them, but we have been with them for about 3 years with the only problem being the modem going US. Threatened to move service unless they gave me a new one and they were happy to do so.

Waiting for their 8mb unlimited, with free local and national calls for 21.99 a month to start. Was supposed to be rolled out in October??

tiscali are about to introduce unlimited broadband up to 8mb, free local and national calls and free phone line rental for £19.99, with digital tv bundle packages etc coming soon after.

http://www.tiscali.co.uk/forums/showthread.php?t=114294

gary

 

[cidersurfer]

:bannana: Pipex :bannana: